OVERVIEW:
SILTT is searching for a dynamic and highly motivated Network Technician responsible for providing technical and operational support for all submarine cable, power, and terrestrial connectivity systems housed within a Cable Landing Station (CLS). This role is responsible for monitoring, troubleshooting, and maintaining transmission equipment, power systems, and environmental controls to ensure uninterrupted service between the cable landing site and the wider terrestrial and undersea network infrastructure. The Network Technician serves as the first-line response for alarms, performs preventative maintenance, and assists engineering and NOC teams during major cable events and restoration activities. If you are excited by the opportunity to join our team as a Network Technician, we encourage you to apply today!
WHO WE ARE:
At SILTT we’re pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges.
WHY SILTT?
At SILTT, “objective-driven” means first being “people-driven”. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. That’s why we believe in offering a holistic rewards package featuring market-leading healthcare plans, a generous 401K program, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance.
A CALL TO ACTION:
As we charge ahead in the competitive world of technology and global sustainment, we need a strong Network Technician to support our current and future projects. This critical position will collaborate with fellow SILTT teammates and stakeholders. Join the industry of tomorrow! We're seeking applicants to support datacenters, telecommunications, and AI.
A DAY IN THE LIFE:
In this role, you will support a high-impact Cable Landing Station that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize CLS best practices and shape a world-class operations culture. Key responsibilities include, but are not limited to:
1. Operations and Monitoring:
- Monitor all submarine cable terminal equipment (e.g., SubCom, NEC, ASN, TE SubCom systems) and associated terrestrial backhaul circuits.
- Respond to alarms, alerts, and notifications from NOC and station monitoring systems.
- Perform diagnostics on DWDM, SDH, and power feeding equipment (PFE) to identify and isolate faults.
- Maintain network availability and SLA compliance through prompt incident response and escalation.
2. Maintenance and Change Control:
- Conduct routine preventative and corrective maintenance on network and facility equipment.
- Assist in planned maintenance activities under CAB-approved MOPs (Methods of Procedure).
- Perform pre- and post-maintenance verification to confirm service stability.
- Support firmware upgrades, configuration changes, and acceptance testing of new systems.
3. Incident and Fault Management:
- Serve as first responder to faults affecting the cable landing or terrestrial network equipment.
- Log, document, and escalate incidents per ITIL standards to L2/L3 engineering and vendors.
- Assist with troubleshooting during cable faults, power interruptions, or transmission anomalies.
- Coordinate with the NOC, marine maintenance teams, and vendor representatives during outage recovery.
4. Documentation and Reporting:
- Maintain up-to-date station diagrams, network schematics, and configuration files.
- Document all incidents, maintenance activities, and test results in ticketing and CMDB systems.
- Participate in post-incident reviews and continuous improvement meetings.
- Support audits by ensuring records of power readings, alarms, and access logs are accurate.
5. Facilities and Security Support:
- Support Site Security in enforcing access policies, escorting visitors, and monitoring CCTV alerts.
- Perform daily walk-throughs to verify the operational state of facility systems and cable terminations.
- Report facility or safety issues immediately to the Station Manager.
BASIC QUALIFICATIONS:
- BICSI certified Technician (TECH) or Installer 2, Optical Fiber (INSTF) preferred, other BICSI certifications will be considered.
- An Associate's or Bachelor’s degree in Telecommunications, Electrical Engineering, or related technical field is a plus.
- 6+ years of experience in submarine cable, data center, or telecom network operations.
- Hands-on experience with DWDM, SDH/SONET, and IP network equipment.
- Familiarity with power systems (DC power, UPS, grounding, generators) and environmental control systems.
- Working knowledge of ITSM tools (ServiceNow, Remedy) and network monitoring platforms.
- Strong understanding of TCP/IP, optical transmission principles, and network topologies.
- Ability to read technical drawings, fiber routing maps, and electrical schematics.
- Certifications: CompTIA Network+, CCNA, or equivalent preferred; safety and electrical certifications desirable.
- Ability to be on call and respond to after-hours emergencies.
SKILLS & COMPETENCIES:
- Network and Transmission Systems Troubleshooting
- Submarine and Terrestrial Infrastructure Awareness
- Power and Environmental Systems Monitoring
- Incident Response and Escalation Discipline
- Technical Documentation and Compliance
- Communication and Cross-Functional Coordination
WORK LOCATION:
The work associated with this role is expected to be performed on-site at our Myrtle Beach, SC location, though some travel may be required for periodic support as needed. Please note that this position is not eligible for visa sponsorship.
SILTT is on a quest for professionals with diverse experiences, backgrounds, views, and talents. It’s our belief that innovation and inspiration come from passionate people that challenge each other’s biases and can communicate effectively through conflict as one team. We hire based on performance and merit… and nothing else.
