Overview:
Opening our doors in 2017, Starlight Homes builds homes designed specifically for the first-time homebuyer. Our goal is to make the dream of homeownership a reality for everyone, offering expertly crafted homes at an affordable price and ensuring its customers’ first journey into home buying is simple, smooth, and reassuring. Our New Home Sales Consultants take care of our customers throughout every step of the process regardless of their situation, we are here to help. Together with our parent company, 2023’s Builder of the Year Ashton Woods, we have welcomed over 60,000 people to their new homes. Our company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we have seen the success we have. We believe that what we accomplish together is greater than what we deliver individually. Our team members have inspired the shared values we embrace in all decisions and actions: Unwavering Integrity, Trail Blazing, Bold Action, Collective Compassion, and Unconditional Respect.
Headquartered in Atlanta, Georgia, Starlight sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Jacksonville, Nashville, Myrtle Beach, Orlando, Phoenix, Raleigh, San Antonio and Tampa.
Position Overview:
*This is a commission-based role*
As a New Home Sales Consultant, your mission is to serve as a trusted guide during the home buying sales process, navigating buyers through what they perceive to be an intimidating process, helping to make their home ownership dreams come true. You will learn and use the Starlight Sales process while demonstrating exceptional customer service. You will have the opportunity to be a part of a team that is building a strong foundation of values and culture, and the ambition to grow the company into greatness. New Home Sales Consultants receive 4-weeks of award winning training!
Responsibilities:
Drive Sales Process
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Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes training. This includes educating interested parties about products, setting appointments, and answering questions in a professional manner.
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Develop, practice, and deliver a good sales presentation consistent with company training.
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Responsible for a high level of activity including, but not limited to engaging with new prospects, following up with interested prospects, and setting appointments to close.
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Respond to customer queries in a prompt and efficient manner.
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Maintain a good line of communication with Starlight Homes team members.
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Attend, provide updates, and actively participate in weekly meeting as scheduled.
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Communicate with Sales Manager and present organized information regarding passive and engaged prospects.
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Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract.
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Generate referrals through upholding self to a high standard of customer service and satisfaction.
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Enter leads, appointments, and all communication into Salesforce daily.
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Develop and maintain relationships with realtors. This includes visiting real estate offices, networking, and conducting business with realtors.
Other Responsibilities
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Presenting Starlight homes in a knowledgeable and professional manner.
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Be a subject matter expert on the homebuilding process, and be able to educate all prospects on what to expect throughout the process.
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Immerse self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc. along with any other additional information requested by Starlight clients.
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Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs.
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Use training modules to stay consistent with Starlight’s process, and continuously strive to improve Sales delivery.
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Call all customers night before loan application to ensure they are prepared with all necessary documents.
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Call all customers the night of sale to congratulate them on their new home and to thank them for choosing Starlight Homes.
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Call all customers under contract at least once a week to maintain customer rapport.
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Respond to phone calls and e-mails between Starlight team within 24 hours.
Qualifications:
- At least 2 years of direct sales or customer service experience.
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This role may require a valid and active real estate license, subject to state requirements.
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Valid/Active Driver's License Required.
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Ability to work weekends (but will either have Monday/Tuesday off, or Thursday/Friday off).
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Work onsite at the model home or mobile office within the community.
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Experience working with Microsoft Office products and ability to learn new software programs.
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Strong verbal and written communication skills.
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Exemplify a high level of professionalism in appearance and daily interactions with team, management, as well as customers.
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Support all members of the team, and exude a collaborative approach to ensure the success of self and others.
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Maintain an adaptable and flexible attitude.
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Must be able to handle high volume situations.
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Strong work ethic, drive, positive attitude, and decision-making skills.
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Maintain an organized workspace, and help to keep office presentable.
Typical Physical and Mental Demands:
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Must be able to read, write, and speak fluently in English. Must be able to perform calculations.
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Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
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Use of hands and fingers is required to utilize standard office equipment.
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Requires occasional lifting up to 20 pounds.
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These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.
Working Conditions:
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Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing maybe required.
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Fast paced environment subject to numerous schedule and priority change and short notice activity.
Additional Responsibilities
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.
