Job Description
Job Title: ServiceNow UI Builder Developer
Location: Santa Clara, CA (Remote)
Duration: 12+ Months
Ideal Profile: 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and ServiceNow migration activities and the ServiceNow certification is mandatory.
Must Have
Job description:
Experience Required
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5+ years of overall ServiceNow development experience
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Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center
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Experience in Customer Service Management (CSM) implementations
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Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades
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Experience working in Agile/Scrum delivery models
Must be a ServiceNow Certified System Administrator CSA
Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances
Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience
Must be able to configure and customize ITSM ITOM ITAM
At least 1 year of app development experience
Nice to have
ServiceNow Certified Application Developer CAD
Skills
Mandatory Skills: ServiceNow ITSM
Role Summary
We are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments.
Key Responsibilities
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Design and develop responsive pages using ServiceNow UI Builder.
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Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center.
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Build and maintain pages, variants, reusable components, app shells, and workspace experiences.
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Configure data resources, client state parameters, event handlers, and custom bindings.
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Develop custom applications and customer-facing experiences using UI Builder.
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Support ServiceNow migration initiatives, including:
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Instance-to-instance migrations
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Data migrations using Import Sets and Transform Maps
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Application migration using Update Sets and Source Control
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Upgrade and deployment activities across environments
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Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.
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Build integrations with external systems using REST APIs and Integration Hub.
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Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.
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Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
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Troubleshoot and optimize workspace performance and user experience.
Required Technical Skills
ServiceNow Platform
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UI Builder
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Customer Service Management (CSM)
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Customer Service Workspace
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Employee Center
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Service Portal
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Custom Application Development
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Flow Designer
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Integration Hub
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Service Catalog
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Import Sets & Transform Maps
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Update Sets
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Source Control Integration
Development Skills
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JavaScript
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HTML5
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CSS3
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REST APIs
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JSON
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Glide APIs
UI Builder Expertise
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Page Creation and Variants
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Component Configuration
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Data Resources
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Event Mapping and Handling
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Client State Parameters
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Workspace Configuration
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Custom Components
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App Shell Configuration
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Dynamic Data Binding
Certifications
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ServiceNow Certified System Administrator (CSA) – Mandatory
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Certified Application Developer (CAD) – Preferred
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CIS-CSM – Preferred
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ITIL Foundation – Preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
