SJS Executives, LLC (SJS), also doing business as SJS Industrial, is currently seeking a reliable, experienced, Administrative Operations Specialist to work full time for SJS Executives supporting a Federal Facility in Boise supporting operations supporting their Administrative Operations.
***This position is contingent upon award***
We are a Service-Disabled Veteran Owned Small Business (SDVOSB) with 150 employees coast to coast and a headquarters in Virginia Beach, Virginia; we specialize in professional services to support federal and military organizations.
The salary range for this position is $23.46/hr to $30.00/hr. SJS also offers 11 paid federal holidays per year, 56 hours of annual accrued Sick Leave (equivalent to 7 paid days off), and a medical, health, dental, and life insurance bundle.
Responsibilities:
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Respond to customer inquiries and requests for information via phone, email, mail, and in-person interactions while providing professional customer service.
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Process applications, service requests, and documentation by reviewing forms for accuracy, completeness, and compliance with established policies and procedures.
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Maintain, update, and retrieve electronic and physical records while ensuring the accuracy, security, and proper handling of confidential information.
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Perform data entry and maintain information within multiple automated databases and record management systems.
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Identify data discrepancies, research issues, and correct inaccurate information to maintain data integrity.
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Process cash, checks, credit card payments, and other financial transactions while maintaining accountability and following established cash-handling procedures.
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Support accounts receivable, billing, collections, and financial recordkeeping activities by maintaining accurate documentation and transaction records.
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Recommend process improvements that enhance operational efficiency, accountability, and administrative workflows.
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Provide technical assistance, training, and guidance to employees and customers on the use of automated systems, databases, and record retrieval processes.
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Coordinate administrative projects, prepare informational materials, and resolve complex customer inquiries and service requests.
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Monitor work progress, prioritize assignments, and ensure work is completed accurately and within established deadlines.
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Process incoming and outgoing mail, overnight deliveries, electronic correspondence, and related administrative communications.
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Maintain organized filing systems for electronic and physical records in accordance with established records management procedures.
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Collaborate with internal departments to support daily business operations and administrative functions.
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Prepare reports, maintain documentation, and perform general administrative support duties as assigned.
Qualifications:
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In accordance with federal regulations, possession of a valid Real ID is a requirement for this position.
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High school diploma or equivalent required; associate degree or higher preferred.
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Two or more years of experience in administrative support, customer service, records management, office operations, or a related field.
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Experience processing applications, forms, and business documents while ensuring accuracy and compliance with established procedures.
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Experience maintaining confidential records and managing both electronic and physical filing systems.
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Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and SharePoint, along with experience using database and records management systems.
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Strong data entry skills with a high degree of accuracy and attention to detail.
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Experience processing financial transactions, maintaining payment records, or supporting billing and collections activities preferred.
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Ability to analyze information, identify discrepancies, and resolve data and recordkeeping issues.
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Strong organizational, time management, and multitasking skills with the ability to prioritize competing assignments.
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Excellent verbal and written communication skills with the ability to provide outstanding customer service to internal and external stakeholders.
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Ability to train and assist users with business systems, software applications, and administrative processes.
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Ability to work independently while contributing effectively within a collaborative team environment.
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Strong problem-solving skills and the ability to maintain professionalism when handling complex customer inquiries and sensitive information.
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Must be able to successfully pass a drug test and a thorough background check for access onto a military installation; please note the background check for this position extends past 7 years, in conformance with federal law and US Department of Justice guidelines for work on a military installation.
SJS Executives’ pay structure reflects a sincere effort to reward employees in accordance with factors such as, but not limited to years of experience, education, skills, budget constraints, and internal equity considerations, ensuring a fair and competitive compensation package. The actual salary may vary.
SJS Executives, LLC (SJS), also doing business as SJS Industrial, is an equal opportunity employer and does not discriminate based on race, color, ethnicity, religion, sex (including pregnancy status and/or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service or other non-merit factors.
