Position Summary
Serve as a point of contact for new and existing patients to facilitate patient flow and customer service at the Karlfeldt Center. The advocate will interact with the patients in a kind, compassionate, professional, and timely manner. The advocate works to identify care problems, address direct patient inquiries or complaints, assist in explaining financial and policy information, and serves as a liaison to facilitate and support the other healthcare professionals in the office to achieve a positive experience for the patients we serve.
Responsibilities and Duties
To accomplish this job successfully, an individual must be able to perform, with or without reasonable supervision, each essential function satisfactorily.
- Ensure proper documentation for all oncology clients entering care, during treatment, and all post treatment follow ups.
- Conduct Interim and Post treatment follow-up calls or interviews
- Maintain and update tracking and documentation patients for professional staff meetings and data collection
- Develop and maintain a positive patient/family relationship to advocate and assist the management of the patient’s treatment
- Treats patients with highest respect in all functions of job and maintains patient confidentiality
- Perform data entry tasks in all appropriate and pertinent systems
- Demonstrate capable use of Microsoft Word or other word processing programs and ability to be trained on other software programs such as Excel, PowerPoint, Outlook, QuickBooks
- Attend periodic training sessions and meetings pertinent to position
- Maintain excellent communication and effective working relationships with patients, providers, clinical team members for continuity of high-quality patient care
- Perform all other duties as assigned
Education and Experience
-High school diploma or equivalent required
-Associate degree or higher preferred
-Previous experience preferred
-Knowledge of Naturopathic Medicine preferred
Required Skills
-Accuracy – Ability to perform work accurately and thoroughly
-Communication – Ability to communicate effectively verbally and in writing
-Proficient in typing, spelling, punctuation, and grammar
-Proficient in listening to complex medical information and summarizing in a clear, complete, and concise manner
-Computer Skills – Proficient ability to use a computer and electronic medical record
-Confidentiality – Maintain patient, team member and employer confidentiality
-Comply with all HIPAA regulations
-Customer Service Oriented – Friendly, cheerful, and helpful to patients and others.
-Detail Oriented – Ability to pay attention to the minute details of a project or task
-Flexibility – Ability to adapt easily to changing conditions and work responsibilities
-Multi-Task – Ability to handle more than one task at the same time
-Dynamic personality and positive attitude with attention to detail a must
-Teamwork – Work as part of a team and collaborate with co-workers
-Working Under Pressure – Ability to complete assigned tasks under stressful situations
Certification and Licensure
-None required
Work Environment
-Environmentally controlled medical office environment
-Fast-paced environment with occasional high-pressure situations
-Frequent interaction with a diverse population including team members, providers, patients, and other members of the public
Physical Demands
-Frequent sitting, writing, typing, grasping and speaking
-Occasional standing, walking, reaching, bending, stooping, lifting and carrying
-Lifting, carrying, pushing and pulling up to 25 pounds
-Frequent use of computer, keyboard, copy and fax machine and phone
The job description is intended to provide guidelines for job expectations and the team member's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors, managers, directors, or officers as deemed appropriate. This document does not represent a contract of employment, and The Karlfeldt Center reserves the right to change this job description and/or assign tasks for the team member to perform, as deemed appropriate.
Attach resumé in pdf form.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Medical Specialty:
Work Location: In person
