Town of Nantucket
Culture & Tourism
Cultural Affairs & Special Events Coordinator
The Town of Nantucket, Culture & Tourism is hiring a Cultural Affairs & Special Events Coordinator. Under the direction of the Director, the Cultural Affairs & Special Events Coordinator is responsible for the organization and scheduling of activities at Children’s Beach and overseeing the Department’s special events. This role also organizes day-to-day activities of the Special Events & Film Permitting Division of the Culture & Tourism Department and provides clerical, customer services and administrative support to the entire office including Visitor Services support.
College diploma or equivalent; two or more years of hospitality or tourism experience preferred, or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Computer literacy especially familiarity with, or ability to learn, various project management software and electronic data management software. A valid class D Massachusetts driver’s license.
Full Time; Benefits; LiUNA Union, S2 position
Starting Hourly Rate: $39.76 (new hires) – $45.93 (employees with 20 years of service with the Town of Nantucket)
I. Statement of Duties:
Under the direction of the Director, or their designee, the Cultural Affairs & Special Events Coordinator is responsible for the organization and scheduling of activities at Children’s Beach and overseeing and attending holiday festivities in the summer season. This role also organizes day-to-day activities of the Events Division of the Culture & Tourism Department and provides clerical, customer services and administrative support to the entire office including Visitor and Passport Services support.
II. Supervision Required:
Under the general supervision of the Culture & Tourism Director, or their designee, the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. Supervisor reviews work to remain aware of progress, work methods, and technical accuracy.
III. Supervisory Responsibility:
The employee as a regular part of the job is not required to supervise other Town employees. The employee may be assigned responsibility for coordinating the work assignments of seasonal staff.
IV. Confidentiality:
The employee does not have regular access to confidential information in accordance with the State Public Records Law such as department records.
V. Accountability:
Consequences of errors, missed deadlines or poor judgment may include adverse public relations and legal percussions.
VI. Judgment:
Numerous standardized practices, procedures or general instructions govern the work performed and, in some cases, may require additional interpretation. Independent judgment is needed to facilitate exceptional customer service with the general public and maintain confidentiality. All duties will be performed in accordance with applicable Massachusetts General Laws, Town policies, Town bylaws and relevant state, federal and local regulations.
VII. Complexity:
The work consists of a variety of office and project management duties which generally follow standardized practices, procedures, regulations, or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.
VIII. Work Environment:
Regular attendance at outdoor public events is required. The position may require evening, weekend, and holiday work and exposure to varying weather conditions while supporting departmental programs and special events. During the summer months, visitors and residents utilize Children’s Beach recreationally and ask frequent questions. Must be available to work and provide on-site support for Town-sponsored events, permitted special events, community celebrations, concerts, holiday festivities, and other departmental programs that occur outside normal business hours, including evenings, weekends, and holidays.
XII. Recommended Minimum Qualifications:
Education and Experience: College diploma or equivalent; two or more years of hospitality or tourism experience preferred, or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Special Requirements: Proficiency with Microsoft Office Suite, website content management systems, online permitting platforms, database management systems, and event management software. A valid Massachusetts class D driver’s license required
XIII. Knowledge, Abilities and Skill
Knowledge: Working knowledge of the administration, organizational, scheduling, and promotional activities related to the execution of special events. Knowledge of office software (project management, word processing, database management and spread sheet applications) and the internet in support of department operations. Knowledge of the town's web site in support of department operations.
Abilities: Ability to interact effectively and appropriately with the public and other personnel, perform multiple tasks and maintain confidential information. Ability to complete multiple tasks in a timely, detailed, and accurate manner. Ability to communicate effectively with other staff to meet deadlines and accomplish tasks. Ability to manage clerical staff. Ability to effectively use office equipment in an efficient manner.
Skills: Proficiency in the operation of a personal computer and office equipment and the application of office software including word processing, project management, electronic data management, spread sheet, and data base management applications; proficient business mathematical skills, recordkeeping, and customer service skills; proficient written and oral communication skills.
IX. Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Demands: Little or no physical demand is required to perform the work. Work effort principally involves sitting and walking to perform work tasks, with intermittent periods of stooping, and standing. The employee is occasionally required to lift objects such as books, office equipment, and computer paper.
Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require the application of basic motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, word processing, filing, and sorting of papers.
Visual Demands: The employee is required to read documents and reports for understanding and routinely for analytical purposes. The employee is rarely required to determine color differences.
