Company Overview:
We are a family-owned and operated wholesale distributor specializing in Plumbing and HVAC products and solutions. With a strong commitment to customer service, we support contractors by providing top-quality equipment, parts, and technical expertise. Our goal is to build lasting relationships and help our customers succeed by offering superior support and industry knowledge.
Job Summary:
We are seeking an experienced HVAC Technician to serve as a Technical Support Representative to join our growing HVAC technical support team. This role involves assisting installing HVAC contractors post-sale by providing technical guidance and troubleshooting support. Additionally, candidates will provide expertise and support to internal teams. The ideal candidate has hands-on experience with HVAC systems, strong problem-solving skills, and a passion for helping others in the industry. Industry knowledge and experience with hydronics is a plus. This role, along with our current team, assists contractors in Eastern Massachusetts.
Key Responsibilities:
· Provide post-sale technical support and troubleshooting assistance to installing contractors via phone, email, and in person.
· Provide support and expertise to internal sales and support teams.
· Stay updated on industry trends, new technologies, and manufacturer specifications.
· Document support calls for internal reference and escalation to manufacturers
· Assist in warranty claims and return processes, ensuring accurate documentation and resolution.
· Perform routine maintenance, HVAC renovations and service throughout PSC facilities
· Enhance company profitability through the implementation of the scratch and dent program.
· Maintain a high level of professionalism and customer service in all interactions.
Qualifications:
· HVAC certification and applicable current state licensure.
· Minimum 10+ years of hands-on HVAC installation, service, and troubleshooting experience.
· Strong understanding of HVAC equipment, controls, and refrigeration systems.
· Excellent communication and problem-solving skills.
· Ability to explain technical concepts in an easy-to-understand manner.
· Customer-focused mindset with a desire to help contractors succeed.
· Must be able to climb ladders/stairs to provide on-site support on roofs and basements as needed
· Proficiency with basic computer applications
· Valid driver’s license (clean driving record) and ability to travel locally is required.
Preferred Qualifications:
· Experience in HVAC distribution or sales support is a plus.
· EPA 608 certification.
· Hydronic and Plumbing knowledge or experience is a plus.
Benefits:
· Health, dental, and vision insurance.
· 401k Plan
· Company Profit Sharing
· Paid time off and holidays.
· Opportunities for professional development and training.
· Company vehicle and tools provided
Compensation to be discussed at the interview and is based on experience
Join our team and be a valued resource for HVAC contractors while working in a welcoming and knowledgeable environment. If you have a passion for HVAC and enjoy helping others, we encourage you to apply today!
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Initial Interviews are completed via video call and are easily completed via PC, Smartphone or tablet. Please provide your specific availability over the next several days to schedule a call.
- All applicants should have a driver's license in good standing. Additionally, once requested, applicants will be required to submit a copy of your driving record (reimbursed). Are you willing to submit a copy of your driving record once requested?
Experience:
- HVAC Service, Installation and Maintenance: 5 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: On the road
