Top 785 Customer advocate Jobs in Nanuet Ny

Member Care Advocate
EmpiRx Health, LLC —Montvale, NJ
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
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1d
Patient Experience Representative
Montefiore Nyack Hospital —Nyack, NY
- $28 an hour
- Full-time
- Hospital
- Research
- High school diploma or GED
6d
Customer Support Coordinator
Culinary Depot —Ramsey, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Service Representative
IME Guards —Bronx, NY
- $45 - $55 an hour
- Part-time
- Microsoft Word
- High school diploma or GED
- Driver's License
Quick Apply
4d
Customer Operations Associate
Outset —Manhattan, NY
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Spanish Speaking: (CORE) Services Certified Peer Specialist
Fountain House —New York, NY
- $24.68 an hour
- Part-time
- Spanish
- Microsoft Outlook
- Computer literacy
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Behavioral Health Care Manager
MetroPlusHealth —New York, NY
- $82,000 - $83,000 a year
- Hybrid work
- Bilingual
- LMFT
- Addiction Medicine
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Case Manager - OPWDD Setting
Community Resource Center for the Developmentally Disabled —Yonkers, NY
- $25 - $27 an hour
- Full-time
- Management
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Case Manager - OPWDD Setting
Community Resource Center for the Developmentally Disabled —Bronx, NY
- $25 - $27 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- English
- Health insurance
- Dental insurance
Electronic Health record and practice management client service coordinator
Enable Healthcare Inc. —Park Ridge, NJ
- $44,000 a year
- Evenings as needed
- Hybrid work
- Microsoft Excel
- Medical office experience
- HIPAA
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Marketing Manager
Schweid & Sons —East Rutherford, NJ
- $110,000 - $125,000 a year
- Marketing
- 5 years
- Office
- Paid holidays
- Health insurance
Associate Clinical Consultant or Clinical Consultant ( Eastern Long Island, NY region) - Johnson & Johnson MedTech – Heart Recovery
Johnson & Johnson Services, Inc. —New City, NY
- $110,000 - $135,000 a year
- Full-time
- Background check
- 18 years or older
- Up to 50% travel
- Paid holidays
- Disability insurance
11d
Assistant Director of Nursing
Elizabeth Seton Children’s —Yonkers, NY
- $147,000 - $162,000 a year
- Weekends as needed
- Nursing
- RN License
- PALS Certification
Membership Growth Manager
FranPartners LLC —Scarsdale, NY
- $25 - $30 an hour
- Full-time
- Management
- Mid-level
- In-person
- Paid time off
Quick Apply
Housing Specialist
Urban Pathways, Inc. —New York, NY
- $27.39 - $36.98 an hour
- Weekends as needed
- Clean driving record
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Door-to-Door Canvasser
NY NJ ROOFING —Pearl River, NY
- $24.52 - $1,000,000.00 an hour
- Temporary
- Bilingual
- Windows
- Supervising experience
Quick Apply
Clinic Dental Hygienist
STAFF TODAY —Yonkers, NY
- $60 an hour
- Call employer
- Dental office
- OSHA
- Customer service
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Underwriting Specialist OR Executive Underwriter- Domestic Casualty
Zurich Insurance Company Ltd. —New York, NY
- $94,800 - $205,100 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
Underwriting Specialist OR Executive Underwriter, Middle Market Private Equity
Zurich Insurance Company Ltd. —New York, NY
- $94,800 - $205,100 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
Patient Advocate (Bilingual English/Spanish)
Open Door Care Network —Ossining, NY
- $23.75 - $25.50 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Disability insurance
- Health insurance
Quick Apply

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Member Care Advocate

EmpiRx Health, LLC -
Montvale, NJ

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Productivity software
Pharmacy Technician Certification

Full Job Description

Member Care Advocate (Montvale, NJ)

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Position Summary:

The Member Care Advocate plays a critical role in delivering high-quality, concierge-level service to EmpiRx Health members by providing administrative oversight and case management support. This role ensures timely resolution of member inquiries, escalations, and coordination between members, pharmacies, and prescribers. The position supports population health initiatives through proactive engagement and adherence to defined KPIs and service standards. By collaborating cross-functionally, the Member Care Advocate contributes to improved health outcomes, member satisfaction, and operational excellence.

What You’ll Do:

Key Responsibilities:

Operations:

Manage assigned member cases using the population health management system, ensuring timely completion and accuracyServe as a liaison between members, pharmacies, and prescribers to coordinate care and resolve issuesRespond to member inquiries and requests in a professional and timely mannerHandle email communications and administrative tasks aligned with service expectationsSupport concierge-level services and assist with member-focused projects under pharmacist supervision

Member Experience & Service Delivery:

Provide high-quality, consistent, and empathetic support to membersResolve member escalations efficiently within defined turnaround timesEnsure adherence to KPIs related to call handling, case resolution, and service qualityDeliver best-in-class member experience through attention to detail and responsiveness

Compliance & Collaboration:

Follow all applicable laws, regulations, and internal processesCollaborate with Clinical Account Executives and Client Management teams on member-related needsCommunicate effectively across internal departments to ensure coordinated care delivery

Maintain documentation accuracy and compliance within systems and workflows

What You Need:

Education & Experience (Mandatory):

Pharmacy Technician Certification (CPhT)
Minimum 2 years of experience in PBM, health plan, or MTM call center environment OR 4 years in hospital/retail pharmacy setting
Strong proficiency in Microsoft Office Suite
Excellent verbal and written communication skills
Strong time management and ability to work in a fast-paced environment
Customer service orientation with a focus on delivering high-quality member experience
Ability to work onsite 5 days per week

Experience (Preferred):

Bachelor’s degree
Active Pharmacy Technician license
Experience working with population health or case management systems
Prior experience supporting clinical or pharmacy operations teams

Benefits And Perks

Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program.

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.

PI286086269

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Refine Your Search

customer advocate jobs in nanuet ny

Member Care Advocate

Patient Experience Representative

Customer Support Coordinator

Customer Service Representative

Customer Operations Associate

Spanish Speaking: (CORE) Services Certified Peer Specialist

Behavioral Health Care Manager

Case Manager - OPWDD Setting

Case Manager - OPWDD Setting

Electronic Health record and practice management client service coordinator

Marketing Manager

Associate Clinical Consultant or Clinical Consultant ( Eastern Long Island, NY region) - Johnson & Johnson MedTech – Heart Recovery

Assistant Director of Nursing

Membership Growth Manager

Housing Specialist

Door-to-Door Canvasser

Clinic Dental Hygienist

Underwriting Specialist OR Executive Underwriter- Domestic Casualty

Underwriting Specialist OR Executive Underwriter, Middle Market Private Equity

Patient Advocate (Bilingual English/Spanish)

I want to receive the latest job alert for customer advocate in nanuet ny

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