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Business System Specialist

Pivot Point Solutions
Fairfield, CA

Quick Apply

Job Details

Contract
$60,000 - $110,000 a year
14 days ago

Qualifications

Defect resolution root cause analysis
Enterprise software
Spreadsheets
Defect analysis
Incident management operations support
Customer support ticket management
Problem management
Productivity software
IT department experience
Ticketing system technical support
Data analysis software
Failure analysis
Production troubleshooting

Full Job Description

Pivot Point Solutions

Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.

Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.

Job Overview

Title: Business System Specialist
Sector: Information Technology
Seniority: Mid-Level
Location: Fairfield, CA
Job Type: Hybrid (2 days per week in office)

Contract Length: 1-year (open for extension/conversion)

Compensation: $60,000-110,000

As a Business System Specialist, you will help maintain the health, reliability, and performance of enterprise technology systems supporting large-scale business operations. This position blends network operations, incident response, process improvement, and stakeholder collaboration to ensure technology services remain stable, secure, and aligned with business objectives.

Working alongside infrastructure engineers, operations teams, and business partners, you will support production environments, resolve technical issues, improve operational processes, and contribute to technology initiatives that enhance enterprise performance.

Your Day-to-Day Activities:

Monitor enterprise technology systems and support the resolution of network, application, and infrastructure issues
Investigate incidents, perform root cause analysis, and coordinate issue resolution across technical teams
Support incident, problem, and change management activities following established IT service management practices
Analyze operational data and system trends to identify opportunities for performance improvements
Assist with software deployments, infrastructure upgrades, maintenance windows, and technology implementations
Develop and maintain technical documentation, operational procedures, and knowledge base articles
Collaborate with cross-functional teams to improve business processes and technology workflows
Support process improvement initiatives utilizing ITIL, Lean, Agile, or similar methodologies
Track key operational metrics and prepare reports that measure system performance and service delivery
Participate in project planning, testing, and rollout activities for new technologies and system enhancements
Communicate effectively with technical teams, business stakeholders, and leadership to provide project and operational updates
Contribute to continuous improvement initiatives that increase service reliability and operational efficiency

The Job Requirements:

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent professional experience)
2+ years of experience supporting enterprise IT operations, network infrastructure, or technology services
Experience working with enterprise incident management, problem management, and change management processes
Knowledge of enterprise networking concepts including TCP/IP, DNS, DHCP, VPN, routing, and switching
Strong analytical, troubleshooting, and root cause analysis skills
Experience working with enterprise ticketing or IT service management platforms
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
Advanced proficiency with Microsoft Excel, Word, and other Microsoft Office applications

You'll Stand Out If You Have:

Experience supporting enterprise network infrastructure or Network Operations Center (NOC) environments
Experience using ServiceNow, Jira Service Management, Remedy, or similar ITSM platforms
Agile, Scrum, Lean Six Sigma, ITIL, CCNA, CompTIA, PMP, or related certifications
Experience supporting utility, construction, or critical infrastructure organizations
Knowledge of network monitoring tools and enterprise infrastructure management platforms
Experience leading or participating in process improvement initiatives
Experience working within 24/7 production support environments
Strong technical documentation and reporting skills

Quick Apply

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