Top 482 Guest experience leader Jobs in Napa, Ca

Wellness Director
Confidential Posting —Santa Rosa, CA
- $80,000 - $100,000 a year
- Full-time
- CPR Certification
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
1d
Banquet Manager
Long Meadow Ranch —Saint Helena, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Sales
- Health insurance
- Dental insurance
Quick Apply
New Home Sales Assistant - Petaluma, CA
Smart Staffing Solutions —Petaluma, CA
- From $18.31 an hour
- Part-time
- Real Estate License
- Communication skills
- Entry level
Quick Apply
14d
Occupancy Coordinator I (Rohlffs Manor II and III 1214 and 1215)
EAH INC. —Napa, CA
- Online Application
- Microsoft Word
- Background check
- 18 years or older
- Wellness program
- 403(b) matching
Quick Apply
6d
Store Visual Merchandiser
Stoneledge Furniture, LLC —Rohnert Park, CA
- $21 - $24 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays
Job Fair~ Cook~ Full Time!
Ivy Living —Santa Rosa, CA
- $19 - $21 an hour
- Online Application
- Mid-level
- Criminal background check
- Pre-employment physical examination
- Store discount
- COVID-19 protective measures
Quick Apply
7d
Assistant General Manager
Victra - Verizon Wireless Premium Retailer —Fairfield, CA
- $18.90 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
Restaurant Crew Member
MOD Super Fast Pizza, California, LLC —Napa, CA
- $24.55 an hour
- 18 years or older
- No experience needed
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
11d
Busser
Sage Hospitality —Napa, CA
- $18 an hour
- Part-time
- Serving
- No experience needed
- Ability to lift 50 pounds
- Employee assistance program
- 401(k) matching
Guest Service Attendant
Troon —Napa, CA
- $16.90 an hour
- Part-time
- Outdoor work
- Entry level
- Resort
Quick Apply
Steward
Sage Hospitality —Napa, CA
- $19.50 an hour
- Part-time
- No experience needed
- Hotel
- Ability to lift 50 pounds
- Employee assistance program
- 401(k) matching
7d
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1026)
Target —Napa, CA
- From $19 an hour
- Choose your own hours
- Fair chance
- Entry level
- Flexible schedule
Guest Experience Lead (GEL)
McDonald’s —Napa, CA
- Choose your own hours
- Serving
- High school
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1438)
Target —Napa, CA
- From $19 an hour
- Choose your own hours
- Fair chance
- Entry level
- Flexible schedule
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1438)
Target —Napa, CA
- From $19 an hour
- Part-time
- Fair chance
- Entry level
- Flexible schedule
Golf Shop Attendant
Troon —Napa, CA
- $17.50 an hour
- Part-time
- Merchandising
- Residential
- Computer skills
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1026)
Target —Napa, CA
- From $19 an hour
- Part-time
- Fair chance
- Entry level
- Flexible schedule
Public Area Attendant
Stanly Ranch —Napa, CA
- $21 an hour
- Part-time
- English
- Residential
- Entry level
Quick Apply
Server
Sage Hospitality —Napa, CA
- $16.90 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Employee assistance program
- 401(k) matching
Steward / Dishwasher (Overnight)
Stanly Ranch —Napa, CA
- From $19.50 an hour
- Weekends as needed
- English
- Residential
- 1 year
Quick Apply

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Wellness Director

Confidential Posting -
Santa Rosa, CA

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Flexible schedule
Life insurance
Pet insurance

Qualifications

Wellness program management
Customer communication
Team development
Bachelor's degree
POS
Business Administration
Project leadership

Full Job Description

Position Overview

The Wellness Director is responsible for leading the overall wellness experience, member engagement, programming, and growth of a premier Club & Spa environment. This position will develop and execute innovative wellness experiences that drive member satisfaction, retention, participation, and revenue while ensuring a high level of service and operational excellence.

The Wellness Director will oversee wellness-focused initiatives across fitness, spa, recreation, programming, events, and member experiences. This leader will identify opportunities to expand offerings, develop creative programming, build strategic partnerships, and create experiences that position the Club & Spa as a premier wellness destination.

The ideal candidate is a dynamic, creative, and relationship-driven wellness professional with a strong background in hospitality, fitness, spa, club, or lifestyle programming. They are passionate about wellness, understand what drives member engagement, and have the ability to turn innovative ideas into successful programs and revenue opportunities.

Essential Duties & Responsibilities

Develop and execute a comprehensive wellness strategy that supports member engagement, satisfaction, retention, and revenue growth.
Identify emerging wellness trends and develop new concepts that enhance the Club & Spa's overall wellness offering.
Develop experiences that appeal to a diverse range of members and guests, including fitness, recovery, relaxation, mindfulness, movement, and holistic wellness.
Build strong relationships with members and guests and create a welcoming, personalized, and elevated experience.
Monitor member feedback, participation, satisfaction, and engagement to identify opportunities for improvement and growth.
Develop strategies to increase participation in wellness programming, fitness offerings, spa services, special events, and membership benefits.
Create a strong sense of community and connection among members through engaging programming, events, and wellness experiences.
Develop creative strategies to increase membership engagement, spa bookings, fitness participation, wellness programming, retail sales, and overall revenue.
Create and implement seasonal wellness packages, promotions, events, and experiences designed to attract new members and guests and encourage repeat business.
Identify opportunities to increase revenue through wellness services, programming, memberships, retail, events, partnerships, and other ancillary offerings.
Partner with Sales and Marketing to develop campaigns and promotional strategies that increase awareness, participation, membership growth, and revenue.
Develop relationships with wellness professionals, instructors, practitioners, brands, and community partners to expand programming and create new opportunities.
Evaluate the success of programs and initiatives using participation, engagement, member feedback, and revenue results, making adjustments as needed.
Provide leadership and direction for wellness-related operations, programs, staff, instructors, providers, and partners.
Partner closely with Spa, Fitness, Membership, Recreation, and Hotel Operations teams to ensure a seamless and consistent member and guest experience.
Oversee day-to-day wellness programming and operations to ensure services are delivered efficiently and consistently.
Establish clear service expectations and ensure team members consistently deliver an elevated level of hospitality.
Coach, develop, and motivate team members to create a culture of wellness, service excellence, accountability, and engagement.
Assist with recruiting, onboarding, training, scheduling, and development of wellness team members as needed.
Ensure teams are aligned with current programming, promotions, member expectations, and overall wellness objectives.
Respond to member and guest concerns and partner with appropriate leaders to resolve issues and create positive service recovery experiences.
Collaborate cross-functionally to identify operational improvements that enhance the member experience and support business objectives.
Ensure compliance with company policies, procedures, safety requirements, and applicable regulations within areas of responsibility.

Qualifications

Bachelor's degree in Wellness Management, Hospitality Management, Recreation Management, Business Administration, Exercise Science, Health & Wellness, or a related field preferred.
Minimum of 3 years of leadership experience in wellness, fitness, spa, hospitality, recreation, club, resort, or a related environment.
Proven experience developing and implementing wellness, fitness, lifestyle, or member-focused programming.
Demonstrated ability to lead teams and manage multiple programs, initiatives, and priorities simultaneously.
Strong understanding of member engagement, retention, customer experience, and relationship management.
Experience developing revenue-generating programs, promotions, events, partnerships, or services.
Excellent communication, interpersonal, leadership, and conflict-resolution skills.
Highly organized with strong project management and time-management abilities.
Creative and innovative approach to wellness programming and experience development.
Strong knowledge of current wellness, fitness, lifestyle, and hospitality trends.
Experience with membership management systems, scheduling platforms, and Microsoft Office.
CPR/First Aid certification preferred.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Pet insurance
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in napa, ca

Wellness Director

Banquet Manager

New Home Sales Assistant - Petaluma, CA

Occupancy Coordinator I (Rohlffs Manor II and III 1214 and 1215)

Store Visual Merchandiser

Job Fair~ Cook~ Full Time!

Assistant General Manager

Restaurant Crew Member

Busser

Guest Service Attendant

Steward

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1026)

Guest Experience Lead (GEL)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1438)

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1438)

Golf Shop Attendant

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1026)

Public Area Attendant

Server

Steward / Dishwasher (Overnight)

I want to receive the latest job alert for guest experience leader in napa, ca

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