Top 750 Guest experience manager Jobs in Napa, Ca

Membership & Guest Services Manager
STAGS LEAP WINE CELLARS LLC —Napa, CA
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- AD&D insurance
- Disability insurance
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Hospitality & Events Manager - Mumm Napa
Trinchero Family Estates —Napa, CA
- $95,000 - $120,000 a year
- Part-time
- Marketing
- English
- Analysis skills
- Profit sharing
- Disability insurance
Assistant Guest Experience Manager
The Estate Yountville —Yountville, CA
- $62,400 - $72,800 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
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Front Office Manager
The Westin Verasa Napa —Napa, CA
- $70,000 - $80,000 a year
- Weekends as needed
- No education required
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
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Hotel Operations & Guest Service Manager
Home2 Suites by Hilton American Canyon —American Canyon, CA
- Full-time
- In-person
- Senior level
- Resort
- Health insurance
- Dental insurance
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6d
Guest Services Manager
Stanly Ranch —Napa, CA
- $78,000 a year
- Full-time
- Spanish
- Mid-level
- Residential
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12d
Operations Manager & Concierge, Napa
Exclusive Resorts LLC —Napa, CA
- $72,000 - $74,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
Quick Apply
5d
PF General Manager
Key Collision Group —Napa, CA
- $70,304 a year
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
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Assistant Store Manager
Jiffy Lube —Benicia, CA
- $19 an hour
- 8 hour shift
- Background check
- Sales
- English
- Paid training
- Health insurance
Quick Apply
Assistant Store Manager
Jiffy Lube —Vacaville, CA
- $19 an hour
- 8 hour shift
- Background check
- Sales
- English
- Paid training
- Health insurance
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Multi-Unit Manager
Round Table Pizza —Vacaville, CA
- $75,000 - $90,000 a year
- Full-time
- Google Workspace
- Sales
- 5 years
- Health insurance
- Dental insurance
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Banquet Manager
Long Meadow Ranch —Saint Helena, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Sales
- Health insurance
- Dental insurance
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Customer Service Gaming Associate
Knighted Ventures —American Canyon, CA
- $21 - $23 an hour
- Weekends as needed
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
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Occupancy Coordinator I (Rohlffs Manor II and III 1214 and 1215)
EAH INC. —Napa, CA
- Online Application
- Microsoft Word
- Background check
- 18 years or older
- Wellness program
- 403(b) matching
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4d
Food Service Lead & Events
Del Dotto Vineyards —Napa, CA
- $18 - $22 an hour
- Part-time
- Sales
- Computer literacy
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Restaurant Manager
Harvest Inn —Saint Helena, CA
- $33 - $37 an hour
- Full-time
- Background check
- Hospitality
- 7 years
- Paid training
- Health insurance
Quick Apply
Sushi Chef
Boathouse Asian Eatery —Rohnert Park, CA
- $19 - $25 an hour
- Part-time
- Background check
- Bar
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
Store Visual Merchandiser
Stoneledge Furniture, LLC —Rohnert Park, CA
- $21 - $24 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays
Kitchen Manager
Sol Food Restaurant —Petaluma, CA
- $85,000 - $120,000 a year
- Full-time
- 5 years
- Fast casual restaurant
- 3 years
- Paid training
- Health insurance
Quick Apply
Restaurant Manager
Long Meadow Ranch —Saint Helena, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Bar
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply

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Membership & Guest Services Manager

STAGS LEAP WINE CELLARS LLC
Napa, CA

Quick Apply

Job Details

Full-time
$95,000 - $105,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Wine industry
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Employee relationship building
Managing hospitality teams
Metrics Reporting
Team development
Hiring
Key Performance Indicators
Professional development support
Team training
Sales management systems proficiency
Newsletters (communication methods)
Management reporting
Managing projects
CRM system proficiency
Order issue resolution
Cross-functional collaboration
General management
Analytics

Full Job Description

Description:

Company Summary:

Vinattieri 1385, Stag's Leap Wine Cellars, Antinori Napa Valley and Col Solare operate under the ownership of the Antinori family, one of Italy's oldest wine families. Individuals across our organizations share the family's core values: dedication to excellence, respect for heritage, commitment to innovation and to the art of winemaking, and support for people.

Stag's Leap Wine Cellars is one of Napa Valley's most storied estates, celebrated for its role in the 1976 Judgment of Paris. For five decades, the winery has built its reputation on terroir driven cabernet sauvignon and uncompromising quality, guided today by the Antinori family's commitment to long term stewardship and craftsmanship.

Summary of Position:

Responsible for the day-to-day operations of Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni membership programs and general customer service. This role develops and manages the Membership & Guest Services team, which delivers outstanding service while driving both wine sales and membership retention.

Classification: Full-Time, Salary/Exempt

Compensation: $95,000 - $105,000/year

Reports to: Director of Membership & Private Client Sales

Essential Duties:

Oversee the Membership & Guest Services team, ensuring they provide exceptional membership and general customer service support for Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni.
Support the team in acquiring new and retaining existing club members through proactive customer engagement, follow-up, and outstanding customer service across all interactions (phone, email, and in-person hosting as needed).
Develop and manage team incentive plans and provide monthly reports to payroll for processing.
Manage the execution of membership releases, including inventory volume planning, Commerce 7 club package setup, member communication, processing, and order resolution.
Oversee the development and distribution of release newsletters, digital newsletters, transactional emails, and membership event emails.
Collaborate closely with the DTC Operations Manager to address membership inventory needs, compliance updates, and pre-release checks.
Ensure all membership information, including collateral and online content, is current and accurate.
Lead the team in delivering exceptional customer service via phone and email, resolving shipping issues for club, tasting room, and web orders. Ensure timely communication with customers regarding delivery exceptions, weather holds, and order delays.
Hire, train, coach, and support the Membership & Guest Services team. Oversee team communication, scheduling, timecard approvals, annual performance reviews, and coordinate team meetings and individual check-ins.
Track and regularly report on membership metrics and key performance indicators.
Maintain regular communication with visitor center teams and management to keep them informed about membership events, release information, and membership incentives.
Partner with Special Events and Hospitality on successful events and promotions.
Complete other assignments and special projects as assigned.

Requirements:

Experience managing a club membership program is required.
Experience in the luxury goods sector is highly desirable.
Strong understanding of wine club membership models and DTC wine shipping best practices.
Exceptional leadership and team management skills with experience in hiring, training, and developing staff.
Strong customer service orientation with a proven ability to resolve issues efficiently and effectively.
Excellent verbal and written communication skills.
Proficiency in using CRM (e.g., Commerce 7) and fulfillment systems.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Analytical skills to track and report on key performance indicators and membership metrics.
Ability to work collaboratively across departments and build strong relationships with internal and external stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

Medical, Dental, and Vision
Supplemental Insurance available
Employer paid Life, AD&D, and STD
401k Plan w/match
Paid Vacation Time
Paid Sick Time
Opportunity for career advancement and continued education

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Refine Your Search

guest experience manager jobs in napa, ca

Membership & Guest Services Manager

Hospitality & Events Manager - Mumm Napa

Assistant Guest Experience Manager

Front Office Manager

Hotel Operations & Guest Service Manager

Guest Services Manager

Operations Manager & Concierge, Napa

PF General Manager

Assistant Store Manager

Assistant Store Manager

Multi-Unit Manager

Banquet Manager

Customer Service Gaming Associate

Occupancy Coordinator I (Rohlffs Manor II and III 1214 and 1215)

Food Service Lead & Events

Restaurant Manager

Sushi Chef

Store Visual Merchandiser

Kitchen Manager

Restaurant Manager

I want to receive the latest job alert for guest experience manager in napa, ca

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