Top 1251 Order manager Jobs in Napa, Ca

Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Category Manager
Keurig Dr Pepper —California
- $96,800 - $126,000 a year
- Email
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Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Napa, CA
- $21.55 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
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Executive Assistant
Partnership HealthPlan of California —Fairfield, CA
- $88,154.59 - $110,193.23 a year
- Full-time
- Research
- Mid-level
- Office
Home Health Physical Therapist | PRN | Start ASAP
Tender Home Health —Napa, CA
- $110 - $180 an hour
- Per diem
- Bilingual
- CPR Certification
- Management
- Mileage reimbursement
- Health insurance
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Leasing Consultant
Sares-Regis Group —Napa, CA
- $20 - $22 an hour
- Online Application
- CRM software
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- Customer service
- Health savings account
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8d
Maintenance Technician I
Sares-Regis Group —Napa, CA
- $25 - $26 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Residential
- Health insurance
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Director of Project Management (Commercial Construction)
Ironwood Commercial Builders, Inc. —Concord, CA
- $165,000 - $220,000 a year
- Full-time
- Construction site
- English
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Steel Project Manager
GK Welding, Inc. —Richmond, CA
- $100,000 - $160,000 a year
- Full-time
- AutoCAD
- Mid-level
- Microsoft Office
- Health insurance
- Paid time off
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IMMEDIATE Need! Hospice RN Case Manager (1+ Yrs Nursing Exp Required; Hospice Exp Preferred)
Adya Hospice & Palliative Care —Sonoma, CA
- $52 - $58 an hour
- Urgently hiring
- Management
- RN License
- Mid-level
- Health insurance
- Dental insurance
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Compliance Investigator II
Partnership HealthPlan of California —Fairfield, CA
- $96,970.04 - $121,212.56 a year
- Full-time
- Microsoft Excel
- HIPAA
- Office
Construction Administrator
Redhorse Constructors —San Rafael, CA
- $68,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Project Manager - Special Projects
All Weather Insulated Panels —Vacaville, CA
- $85,000 - $95,000 a year
- Overtime
- Microsoft Outlook
- 5 years
- English
- AD&D insurance
- Disability insurance
Quick Apply
Certified Dietary Manager
Greenfield Care Center of Fairfield, LLC —Fairfield, CA
- $30.00 - $33.50 an hour
- Full-time
- Skilled nursing facility
- ServSafe
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery
The Wine Group —Glen Ellen, CA
- $23 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Engineering Project Manager
E Tech Group —Napa, CA
- $120,000 - $160,000 a year
- Bachelor of Science
- Engineering
- System design
- Paid holidays
- Health insurance
Quick Apply
Project Manager (Healthcare Construction)
Kenney & Associates —Santa Rosa, CA
- Up to $180,000 a year
- Full-time
- Construction site
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Janitorial Lead
ENVIRONMENT CONTROL —Napa, CA
- $19.50 - $20.50 an hour
- Part-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Clinical Case Manager (MFT or CSW, BBS Registered)- Adult Residential Facility
A&A Health Services San Pablo —San Pablo, CA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
Performing Arts Technician III (Performing Arts Technician) - Green Music Center
Sonoma State University —Rohnert Park, CA
- $4,626 - $6,739 a month
- Overtime
- Background check
- Residential
- University
- Paid holidays
- Health insurance

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Customer Experience Executive

Vinfolio -
Napa, CA

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

CRM software
Customer service
Microsoft Office
Attention to detail
SAP ERP

Full Job Description

Who we are
Vinfolio, part of the FINE+RARE Group, is redefining the fine wine and spirits industry through a technology-driven, data-rich marketplace. As the Group's U.S. Operation, Vinfolio leads our presence in the United States.

Our proprietary platform seamlessly integrates e-commerce, portfolio management, and logistics, creating a sophisticated digital ecosystem that enhances customer engagement, optimizes inventory liquidity, and streamlines transactions.

With operations spanning the US, UK, Asia, and Europe, we continuously evolve our platform to drive automation, scalability, and omnichannel accessibility. Our strategic acquisitions and marketplace innovations have strengthened our position as the premier destination for fine wine and spirits collectors worldwide, ensuring seamless access to the world’s rarest and most sought-after bottles.

At the heart of the FINE+RARE Group is a network of deep relationships with the world’s leading collectors, producers, merchants, and négociants built over decades of trust, expertise, and market insight. As one of the largest fine wine and spirits asset managers globally, we oversee over $750 million in client assets, providing data-led portfolio strategies, liquidity solutions, and market access tailored to the evolving needs of high-value collectors and investors.

About the Role
We’re looking for a Customer Experience Executive to deliver exceptional service across the full customer journey from onboarding and order confirmation through logistics and delivery. You’ll be the frontline point of contact for our clients, managing inquiries and resolving issues while coordinating closely with internal teams across our global business.

This role is ideal for someone who enjoys problem-solving, working with systems, and being the connector between customers and internal teams, all while keeping communication clear, organized, and customer-focused.

This role is based onsite at our Napa, CA office.

How You'll work

HubSpot is our primary tool: All customer inquiries are managed through HubSpot Tickets, which act as the central source of truth for communication, progress, and resolution.
Email + phone support: You’ll respond to customer emails directly from HubSpot (so everything is logged automatically) and handle inbound calls using Aircall. Training will be provided for call handling and systems.
Clear ownership, not busywork: You’ll update ticket status and add internal notes and work cross-functionally with Warehouse, Logistics, Finance, or Engineering teams.
Supported by SOPs: Common scenarios (such as missing stock or delivery delays) have documented processes to help you resolve issues consistently and efficiently.

Key Responsibilities

Manage customer interactions at key touchpoints, including onboarding, order confirmation, logistics, and delivery for clients across the US, UK, Asia, and Europe.
Own and manage customer tickets inHubSpot, ensuring timely responses, accurate documentation, and clear status updates.
Handle inbound customer calls via Aircall, providing professional and confident phone support (training provided).
Proactively coordinate with internal teams (Warehouse, Logistics, Finance, Engineering) to resolve customer issues and keep clients informed in a timely manner.
Ensure all customer queries, complaints, and service issues (e.g., unavailable stock, delivery delays) are handled accurately, professionally, and within performance targets.
Raise invoices for customer deliveries and process related requests.
Identify recurring issues or service breakdowns and flag opportunities to improve processes and the customer experience.
Support the ongoing improvement and stabilization of our technology stack, including HubSpot, SAP (ERP), and Catalogue systems.

What we are Looking For

Experience in a customer-facing role, ideally supporting customers via email and/or phone.
Comfortable using CRM systems - HubSpot experience is a strong plus.
Confident communicator with strong attention to detail and follow-through.
Organized and able to manage multiple tickets and priorities in a fast-paced environment.
Curious, proactive, and solutions-oriented when resolving customer and internal issues.
Comfortable working cross-functionally and following structured processes.
Experience with ERP systems (such as SAP), logistics, or order processing is a plus but not required.
Knowledge of wines and spirits is an advantage but not essential.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Location:

Napa, CA 94558 (Preferred)

Ability to Commute:

Napa, CA 94558 (Required)

Work Location: In person

Quick Apply

Refine Your Search

order manager jobs in napa, ca

Customer Experience Executive

Category Manager

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Executive Assistant

Home Health Physical Therapist | PRN | Start ASAP

Leasing Consultant

Maintenance Technician I

Director of Project Management (Commercial Construction)

Steel Project Manager

IMMEDIATE Need! Hospice RN Case Manager (1+ Yrs Nursing Exp Required; Hospice Exp Preferred)

Compliance Investigator II

Construction Administrator

Project Manager - Special Projects

Certified Dietary Manager

Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

Engineering Project Manager

Project Manager (Healthcare Construction)

Janitorial Lead

Clinical Case Manager (MFT or CSW, BBS Registered)- Adult Residential Facility

Performing Arts Technician III (Performing Arts Technician) - Green Music Center

I want to receive the latest job alert for order manager in napa, ca

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