Top 740 Portfolio Jobs in Napa, Ca

Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Resident Services Coordinator (Rohlffs Manor II and III - 1214, 1215)
EAH INC. —Napa, CA
- Online Application
- Background check
- 18 years or older
- Mid-level
- Wellness program
- 403(b) matching
Quick Apply
1d
Wedding Videographer/Photographer
Amari Productions —Napa, CA
- $37.50 - $100.00 an hour
- Part-time
- No experience needed
- Mid-level
- In-person
- On-the-job training
- Flexible schedule
Porter/Groundskeeper
First Pointe Management Group —Napa, CA
- $21 - $23 an hour
- Full-time
- Computer literacy
- English
- Apartments
- Mileage reimbursement
- Paid holidays
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18h
Cellar I
Fior di Sole —Napa, CA
- $20 - $21 an hour
- Extended hours
- Basic math
- Forklift
- Ability to climb stairs
- Profit sharing
- AD&D insurance
Spa Concierge
Napa Spa —Napa, CA
- $22 - $24 an hour
- Part-time
- Google Workspace
- 11+ years
- English
- Paid holidays
- Disability insurance
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Spa Attendant (Part Time)
Stanly Ranch —Napa, CA
- From $19 an hour
- Part-time
- Serving
- Residential
- Outdoor work
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Server/Dining Room AM
Napa LW —Napa, CA
- $16.90 - $17.00 an hour
- Part-time
- Hotel
- Restaurant
- Entry level
- Paid holidays
- Disability insurance
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5d
Estate Support Staff
Lewis Cellars —Napa, CA
- $21 - $24 an hour
- Weekends as needed
- Sanitation
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Hospitality Specialist
Dry Farm Wines —Napa, CA
- Weekends as needed
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- 401(k)
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Retail Team Member
Panera —Napa, CA
- $20 an hour
- Cleaning
- Ability to stand for extended periods
- Café
- Health insurance
- Dental insurance
Quick Apply
Cashier - Solano Mall
JCPenney —Fairfield, CA
- $17.00 - $21.25 an hour
- Merchandising
- Entry level
- Paid holidays
- Health insurance
Laundry Attendant
Stanly Ranch —Napa, CA
- $21 an hour
- Weekends as needed
- English
- Residential
- Entry level
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Tasting Room Associate, Part Time - Etude
Treasury Wine Estates —Napa, CA
- $22 - $24 an hour
- Part-time
- Merchandising
- Ability to lift 50 pounds
- 21 years or older
- Health insurance
- Dental insurance
Dishwasher
Applebee's —Napa, CA
- $16.90 - $21.00 an hour
- 18 years or older
- Casual dining restaurant
- Ability to lift 50 pounds
- Health insurance
- Flexible schedule
Quick Apply
Server
Applebee's —Napa, CA
- $16.90 an hour
- 18 years or older
- Casual dining restaurant
- Ability to lift 25 pounds
- Health insurance
- Flexible schedule
Quick Apply
Host - Bear Restaurant
Stanly Ranch —Napa, CA
- $18.90 an hour
- Weekends as needed
- English
- Residential
- Team management
Quick Apply
Spa Pool Host (Seasonal)
Stanly Ranch —Napa, CA
- From $21.40 an hour
- Full-time
- English
- Residential
- High school diploma or GED
Quick Apply
11d
Host
Applebee's —Napa, CA
- $16.90 an hour
- 18 years or older
- Casual dining restaurant
- Ability to lift 25 pounds
- Health insurance
- Flexible schedule
Quick Apply
Banquet Server (On-Call)
Stanly Ranch —Napa, CA
- $27 an hour
- Part-time
- Residential
- 1 year
- Restaurant
Quick Apply
9d

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Customer Experience Executive

Vinfolio -
Napa, CA

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

CRM software
Customer service
Microsoft Office
Attention to detail
SAP ERP

Full Job Description

Who we are
Vinfolio, part of the FINE+RARE Group, is redefining the fine wine and spirits industry through a technology-driven, data-rich marketplace. As the Group's U.S. Operation, Vinfolio leads our presence in the United States.

Our proprietary platform seamlessly integrates e-commerce, portfolio management, and logistics, creating a sophisticated digital ecosystem that enhances customer engagement, optimizes inventory liquidity, and streamlines transactions.

With operations spanning the US, UK, Asia, and Europe, we continuously evolve our platform to drive automation, scalability, and omnichannel accessibility. Our strategic acquisitions and marketplace innovations have strengthened our position as the premier destination for fine wine and spirits collectors worldwide, ensuring seamless access to the world’s rarest and most sought-after bottles.

At the heart of the FINE+RARE Group is a network of deep relationships with the world’s leading collectors, producers, merchants, and négociants built over decades of trust, expertise, and market insight. As one of the largest fine wine and spirits asset managers globally, we oversee over $750 million in client assets, providing data-led portfolio strategies, liquidity solutions, and market access tailored to the evolving needs of high-value collectors and investors.

About the Role
We’re looking for a Customer Experience Executive to deliver exceptional service across the full customer journey from onboarding and order confirmation through logistics and delivery. You’ll be the frontline point of contact for our clients, managing inquiries and resolving issues while coordinating closely with internal teams across our global business.

This role is ideal for someone who enjoys problem-solving, working with systems, and being the connector between customers and internal teams, all while keeping communication clear, organized, and customer-focused.

This role is based onsite at our Napa, CA office.

How You'll work

HubSpot is our primary tool: All customer inquiries are managed through HubSpot Tickets, which act as the central source of truth for communication, progress, and resolution.
Email + phone support: You’ll respond to customer emails directly from HubSpot (so everything is logged automatically) and handle inbound calls using Aircall. Training will be provided for call handling and systems.
Clear ownership, not busywork: You’ll update ticket status and add internal notes and work cross-functionally with Warehouse, Logistics, Finance, or Engineering teams.
Supported by SOPs: Common scenarios (such as missing stock or delivery delays) have documented processes to help you resolve issues consistently and efficiently.

Key Responsibilities

Manage customer interactions at key touchpoints, including onboarding, order confirmation, logistics, and delivery for clients across the US, UK, Asia, and Europe.
Own and manage customer tickets inHubSpot, ensuring timely responses, accurate documentation, and clear status updates.
Handle inbound customer calls via Aircall, providing professional and confident phone support (training provided).
Proactively coordinate with internal teams (Warehouse, Logistics, Finance, Engineering) to resolve customer issues and keep clients informed in a timely manner.
Ensure all customer queries, complaints, and service issues (e.g., unavailable stock, delivery delays) are handled accurately, professionally, and within performance targets.
Raise invoices for customer deliveries and process related requests.
Identify recurring issues or service breakdowns and flag opportunities to improve processes and the customer experience.
Support the ongoing improvement and stabilization of our technology stack, including HubSpot, SAP (ERP), and Catalogue systems.

What we are Looking For

Experience in a customer-facing role, ideally supporting customers via email and/or phone.
Comfortable using CRM systems - HubSpot experience is a strong plus.
Confident communicator with strong attention to detail and follow-through.
Organized and able to manage multiple tickets and priorities in a fast-paced environment.
Curious, proactive, and solutions-oriented when resolving customer and internal issues.
Comfortable working cross-functionally and following structured processes.
Experience with ERP systems (such as SAP), logistics, or order processing is a plus but not required.
Knowledge of wines and spirits is an advantage but not essential.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Location:

Napa, CA 94558 (Preferred)

Ability to Commute:

Napa, CA 94558 (Required)

Work Location: In person

Quick Apply

Refine Your Search

portfolio jobs in napa, ca

Customer Experience Executive

Resident Services Coordinator (Rohlffs Manor II and III - 1214, 1215)

Wedding Videographer/Photographer

Porter/Groundskeeper

Cellar I

Spa Concierge

Spa Attendant (Part Time)

Server/Dining Room AM

Estate Support Staff

Hospitality Specialist

Retail Team Member

Cashier - Solano Mall

Laundry Attendant

Tasting Room Associate, Part Time - Etude

Dishwasher

Server

Host - Bear Restaurant

Spa Pool Host (Seasonal)

Host

Banquet Server (On-Call)

I want to receive the latest job alert for portfolio in napa, ca

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