Top 60 Front desk agent Jobs in Napa Ca

Front Desk Agent
The Westin Verasa Napa —Napa, CA
- $23 an hour
- Overtime
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Spa Concierge
Napa Spa —Napa, CA
- $22 - $24 an hour
- Part-time
- Google Workspace
- 11+ years
- English
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent - Hilton Garden Inn, Napa
Reneson Hotel Group —Napa, CA
- $21.50 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Paid holidays
- 401(k) matching
Quick Apply
Front Desk Receptionist
Napa Post Acute —Napa, CA
- $20 - $23 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Administrative experience
Quick Apply
1d
Front Desk Agent
Boardwalk IG Management LLC —Yountville, CA
- $21 - $23 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Front Desk & At Your Service (AYS) Agent | Full Time
Carneros Resort and Spa —Napa, CA
- $21.99 - $22.00 an hour
- Weekends as needed
- High school diploma or GED
- Ability to sit for extended periods
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent (Ranch Host)
Stanly Ranch —Napa, CA
- $23 an hour
- Full-time
- Residential
- Computer skills
- 1 year
Quick Apply
Front Desk Agent
Hampton Inn and Suites Napa —Napa, CA
- $19 an hour
- Part-time
- Hotel
- Travel
- Front desk
- Health savings account
- Paid holidays
Quick Apply
11d
Guest Service Representative
Nothing Bundt Cakes #103 —Vallejo, CA
- $20 an hour
- Part-time
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Guest Service Agent / Concierge
Senza —Napa, CA
- $20 - $21 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton
Hilton —Napa, CA
- $24.50 an hour
- Part-time
- English
- Administrative experience
- 1 year
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Napa Valley Hotel and Suites —Napa, CA
- $17 - $18 an hour
- Part-time
- Research
- Hotel
- Computer skills
Quick Apply
Part Time Front Office Agent
FAIRMONT —Sonoma, CA
- $27 an hour
- Part-time
- US work authorization
- Communication skills
- Entry level
- Health insurance
- 401(k) matching
Quick Apply
3d
Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days
MarinHealth Medical Network —Napa, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
7d
Front Desk Agent
Sage Hospitality —Sonoma, CA
- $25.44 an hour
- Full-time
- No experience needed
- English
- High school diploma or GED
Front Office - Front Desk Agent
TMR Operations, LLC —Napa, CA
- $20.50 an hour
- Weekends as needed
- Bilingual
- Organizational skills
- Communication skills
Night Audit
Remington Lodging & Hospitality —Yountville, CA
- $25 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Office
Quick Apply
Night Auditor - Casa Mani Resort Napa Valley, Curio Collection by Hilton
Hilton —Napa, CA
- $25 an hour
- Part-time
- English
- Administrative experience
- Front desk
- Paid parental leave
- Employee stock purchase plan
Night Audit
Remington Hospitality —Yountville, CA
- $25 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Office
Front Dest Guest Service Agents (1 FT, 1 PT)
MacArthur Place —Sonoma, CA
- $22 - $23 an hour
- Part-time
- Computer literacy
- Cleaning
- Communication skills
- Employee discount
Quick Apply

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Front Desk Agent

The Westin Verasa Napa -
Napa, CA

Quick Apply

Job Details

Full-time
$23 an hour

Benefits

Health insurance
401(k)
Employee discount
Referral program

Qualifications

Computer operation
Computer literacy
Copy machines
Basic math
Fax machines
Dollies
Computer skills
Multi-line phone systems
Faxing

Full Job Description

Location: USA –Napa, CA

Type: Non-Management

Category: Hotel/Resort, Guest Services

Responsibilities:

Answers and directs incoming calls from inside and outside the hotel. Identifies all guest needs and handles their requests. Dispatch Service Express delivery attendants and other hotel staff via two-way radio and telephone. Is a member of the Emergency Response team. The Service Express® Agent is a back-of-the-house and front-of-the-house concierge.

Answers and directs all external incoming telephone calls following Westin telephone etiquette.
Answers all internally generated guest and delivery-related associate calls.
Dispatches delivery, security, engineering, housekeeping and others to the Service Express® Attendants.
Check in guests, checks out guests, up-sells room nights.
Posts room service charges, settles tickets, completes employee financial and closes day procedures.
Takes call-in amenity and hospitality orders and organizes deliveries to guests.
Answers guests’ questions and assists them with their needs, ensuring all requests are followed through and completed.
Handles guests’ complaints and takes action to resolve problems.
Accepts and relays guests’ messages, either manually, written or through voice mail system.
Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.
Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty.
Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.
Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested. Acts as liaison for concierge in their absence.
Has extensive knowledge of the Hotel amenities and surrounding attractions and provides guests with further information than what is requested.
Provides a professional and immediate response to guests concerns.
Greets guests with a cheerful and pleasant voice using guests’ names at least thrice during conversations.
Uses Westin approved Service Express® Technology to ensure delivery of timed orders and other requests at the designated times, following up with delivery and other staff to ensure completion.
Performs functions of a concierge, their duties and requests.
Responds to emergency situations calmly and effectively, according to hotel guidelines.
May perform duties of Service Express Attendant as needed, such as retrieving, storing and delivering guest luggage.
Creates an organized, cooperative, and well run work environment by completing shift checklist and following through on responsibilities.
Helps to identify process problems and deficient areas in the hotel and suggests solutions for permanent fixes.
Performs other duties as requested by management when appropriate.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Be familiar with all seasonal changes and special promotions.
Participate in sales incentives.
Become fully cross-trained in areas of Service Express®.
Additional duties as necessary and assigned.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Physical Demands:

Most work tasks are performed outdoors. Indoor temperature is moderate and controlled by hotel environmental systems.
Must be able to sit/stand at a desk for up to 7 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to lift up to 15 lbs. occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

General Skills and Description:

High School Diploma

Prior hospitality experience an asset

Skills and Knowledge:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Westin standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.

Pay: $23.00 / hour

Benefits:

Health insurance
401(k)
Referral program
Employee discount
Other

Job Type: fulltime

Schedule:

Weekend availability
Holidays
Overtime
Other

Education: No education required

Work location: On-site

Quick Apply

Refine Your Search

front desk agent jobs in napa ca

Front Desk Agent

Spa Concierge

Guest Service Agent - Hilton Garden Inn, Napa

Front Desk Receptionist

Front Desk Agent

Front Desk & At Your Service (AYS) Agent | Full Time

Guest Service Agent (Ranch Host)

Front Desk Agent

Guest Service Representative

Guest Service Agent / Concierge

Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton

Front Desk Agent

Part Time Front Office Agent

Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

Front Desk Agent

Front Office - Front Desk Agent

Night Audit

Night Auditor - Casa Mani Resort Napa Valley, Curio Collection by Hilton

Night Audit

Front Dest Guest Service Agents (1 FT, 1 PT)

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