Top 25 Guest service agent Jobs in Napa Ca

PM Supervisor - Front Desk Agent
Napa River Inn —Napa, CA
- $21 - $23 an hour
- Full-time
- Mid-level
- Supervising experience
- Accounting
- Free parking
- Health insurance
Quick Apply
4d
Guest Service Agent / Concierge
Senza —Napa, CA
- $20 - $21 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent (Ranch Host)
Stanly Ranch —Napa, CA
- $23 an hour
- Full-time
- Residential
- Computer skills
- 1 year
Quick Apply
Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton
Hilton —Napa, CA
- $24.50 an hour
- Part-time
- English
- Administrative experience
- 1 year
- Paid parental leave
- Employee stock purchase plan
Front Desk & At Your Service (AYS) Agent | Full Time
Carneros Resort and Spa —Napa, CA
- $21.99 - $22.00 an hour
- Weekends as needed
- High school diploma or GED
- Ability to sit for extended periods
- Computer skills
- Disability insurance
- Health insurance
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Part Time Front Office Agent
FAIRMONT —Sonoma, CA
- $27 an hour
- Part-time
- US work authorization
- Communication skills
- Entry level
- Health insurance
- 401(k) matching
Quick Apply
10d
Front Office - Front Desk Agent
TMR Operations, LLC —Napa, CA
- $20.50 an hour
- Weekends as needed
- Bilingual
- Organizational skills
- Communication skills
Front Desk Agent
Sage Hospitality —Sonoma, CA
- $25.44 an hour
- Full-time
- No experience needed
- English
- High school diploma or GED
Front Dest Guest Service Agents (1 FT, 1 PT)
MacArthur Place —Sonoma, CA
- $22 - $23 an hour
- Part-time
- Computer literacy
- Cleaning
- Communication skills
- Employee discount
Quick Apply
Front Desk Agent
Napa Valley Hotel and Suites —Napa, CA
- $17 - $18 an hour
- Part-time
- Research
- Hotel
- Computer skills
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Front Desk Agent
The Lodge at Sonoma —Sonoma, CA
- Up to $24.21 an hour
- Online Application
- US work authorization
- Fair chance
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Guest Service Agent (part-time)
MacArthur Place Hotel & Spa —Sonoma, CA
- $22 an hour
- Part-time
- Conflict management
- Organizational skills
- Communication skills
- Opportunities for advancement
Quick Apply
Front Desk Agent
Fairfield Inn Vacaville —Vacaville, CA
- $17.00 - $17.50 an hour
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Boardwalk IG Management LLC —Yountville, CA
- $21 - $23 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Embassy Suites by Hilton San Rafael at Marin Center —San Rafael, CA
- $22 an hour
- Part-time
- English
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Guest Service Agent
Sonoma Valley Inn Operating Co LLC —Sonoma, CA
- $19 an hour
- Weekends as needed
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
1d
Hotel Guest Service Agent
Rancho Caymus Inn —Rutherford, CA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
11d
Hotel Front Desk
Comfort Suites Hotel —Vacaville, CA
- $17 - $18 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
1d
Reservations Agent
Boardwalk IG Management LLC —Yountville, CA
- $18 - $20 an hour
- Merchandising
- Hotel
- High school diploma or GED
Quick Apply
2d
Assistant General Manager
Fairfield Napa Residence Inn by Marriott —Fairfield, CA
- $80,000 - $85,000 a year
- Full-time
- Sales
- Inventory management
- Mid-level
- Profit sharing
- Health insurance
Quick Apply

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PM Supervisor - Front Desk Agent

Napa River Inn -
Napa, CA

Quick Apply

Job Details

Full-time
$21 - $23 an hour
4 days ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Team leadership
Managing hospitality teams
Supervising experience
Hotel emergency procedures
Hospitality online booking platforms

Full Job Description

Job Summary

We are seeking an energetic and detail-oriented PM Supervisor - Front Desk Agent to lead our front desk operations during evening and night shifts. This shift would be from 2:15 pm to 10:45 pm, 5 nights per week.

In this pivotal role, you will oversee guest check-in and check-out processes, ensure exceptional customer service, and maintain smooth hotel operations. Your leadership will foster a welcoming environment for guests while managing administrative tasks with precision. This position offers an exciting opportunity to showcase your hospitality management skills and contribute to memorable guest experiences in a dynamic hotel setting.

Responsibilities

Supervise front desk activities during assigned shifts, ensuring efficient check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms.
Deliver outstanding guest services by addressing inquiries, resolving issues promptly, and providing personalized assistance to enhance guest satisfaction.
Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and clear communication skills.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve operational issues swiftly.
Conduct night audit procedures, reconcile daily financial transactions, and prepare reports accurately for management review.
Enforce hotel emergency procedures, ensuring safety protocols are followed during incidents or emergencies.
Lead and motivate front desk staff, fostering a team environment focused on hospitality excellence and guest relations.

Qualifications

Proven experience in hospitality management or hotel front desk supervisory operations, preferably with resort or hotel experience.
Strong knowledge of hospitality reservation systems such as OPERA or comparable property management systems (PMS).
Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
Exceptional customer service skills with a focus on problem-solving and client communication.
Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.
Excellent phone communication skills, including handling multi-line phone systems with professionalism.
Previous experience working in hospitality environments that require high standards of guest services and attention to detail.

Join us to lead our front desk team with enthusiasm and professionalism! Your dedication will help create memorable stays for our guests while advancing your career in the vibrant world of hospitality management.

Pay: $21.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Free parking
Health insurance
Paid time off
Vision insurance

Experience:

Hotel Supervisor: 1 year (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in napa ca

PM Supervisor - Front Desk Agent

Guest Service Agent / Concierge

Guest Service Agent (Ranch Host)

Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton

Front Desk & At Your Service (AYS) Agent | Full Time

Part Time Front Office Agent

Front Office - Front Desk Agent

Front Desk Agent

Front Dest Guest Service Agents (1 FT, 1 PT)

Front Desk Agent

Front Desk Agent

Front Desk Guest Service Agent (part-time)

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Guest Service Agent

Hotel Guest Service Agent

Hotel Front Desk

Reservations Agent

Assistant General Manager

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