Summary
Overview:
At Hyatt, we believe our guests choose us because of our caring, attentive associates who are committed to providing efficient service and awe-inspiring, meaningful experiences that nourish the soul and elevate well-being.
As a Guest Services Attendant, you will be the first and last impression for our guests, ensuring that they feel warmly welcomed and well-cared for throughout their stay. Whether greeting guests as they arrive, providing local recommendations, or handling their luggage, you will help create a seamless and memorable experience.
This position is a combination of Bell, Door, and Valet Attendant duties, and requires a high level of attention to detail, professionalism, and excellent guest service skills. You will also play a critical role in assisting guests with their inquiries, room orientations, and transportation needs, contributing to a luxurious and personalized stay at Alila Napa Valley.
Compensation: $18.00 - $20.00/hr + tips
Why Work With Us:
- Medical, dental, and vision benefits
- Paid time off from date of hire
- 12 free nights at Hyatt hotels worldwide + colleague rates
- $1,000 annual wellness/education reimbursement
- A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team
Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities:
- Greet guests upon arrival with warmth and enthusiasm, ensuring a personalized welcome to the resort.
- Safely park and retrieve guest vehicles from the front drive.
- Assist guests with luggage, providing room orientations.
- Deliver resort information, including directions, local attractions, dining recommendations, and events, while maintaining excellent knowledge of the Napa Valley area.
- Provide a fond farewell to departing guests, assisting with luggage, and ensuring a smooth checkout process.
- Help the Concierge and Front Desk with special requests, guest deliveries, and other tasks as needed.
- Assist guests with off-property errands, including transportation to nearby attractions, as requested.
- Ensure cleanliness in high-traffic areas, including the driveway, and resort entrance, while maintaining the cleanliness of luggage carts.
- Perform shoe-shine services, including picking up shoes from guest rooms, polishing them, and returning them to guests.
- Audit vehicles parked for accurate guest charges.
- Assist in maintaining a safe and welcoming atmosphere, preparing for inclement weather and preparing the arrival area.
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Qualifications
- Previous experience in a luxury resort, hotel, or restaurant environment is preferred.
- Knowledge of Napa Valley and surrounding areas is desirable but not required.
- Must be flexible with scheduling, including weekends, holidays, and evening shifts.
- Valid driver's license and a clean driving record required.
- Strong communication skills, with the ability to interact professionally with guests.
- Ability to multitask and stay calm under pressure in a fast-paced environment.
- Strong problem-solving skills and the ability to handle challenging situations with ease.
- Physical ability to lift and move luggage and drive vehicles safely.
Physical Requirements:
- Ability to stand, walk, and move continuously for the duration of shift (up to 8+ hours).
- Frequent lifting, pushing, and pulling of luggage, packages, and equipment weighing up to 50 lbs; occasional lifting up to 75 lbs with assistance.
- Frequent bending, stooping, kneeling, and reaching to retrieve or place items.
- Ability to enter and exit vehicles of various sizes safely and repeatedly throughout the shift.
- Must possess a valid driver’s license and be able to operate manual and automatic transmission vehicles, including SUVs and vans.
- Ability to work outdoors in a variety of weather conditions, including heat, cold, rain, and snow.
- Clear vision and depth perception to safely drive and navigate vehicles.
- Ability to communicate clearly and courteously with guests and colleagues in person and via radio.
Work Environment:
- High guest interaction in a luxury hospitality setting; requires maintaining a professional, welcoming, and service-oriented demeanor at all times.
- Work is performed both indoors and outdoors, with frequent exposure to varying weather conditions.
- Fast-paced environment that requires handling multiple tasks simultaneously, often under time-sensitive conditions.
- Requires flexibility to work mornings, evenings, weekends, and holidays as business levels demand.
- Collaborative work environment with regular communication and coordination across Front Office, Concierge, and other guest-facing departments.
