Top 8025 Collection manager Jobs in Naperville, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Relationship Manager , Remittance
ICICI Bank New York —Naperville, IL
- Full-time
- In person
- Mid-level
- Office
- Bachelor's degree
- Health insurance
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Facilities Manager
Hollywood Casino Aurora —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Operations Manager- Transportation (Supply Chain/Logistics) $10K Sign on Bonus
Penske Truck Leasing and Logistics —Bolingbrook, IL
- $85,600 - $115,600 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Residential Service Manager
TLC Management Co. —Naperville, IL
- $30 - $40 an hour
- Inventory management
- Sanitation
- Mid-level
- Wellness program
- Paid parental leave
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Community Manager
BH Management —Wheaton, IL
- $71,012.84 - $106,519.26 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
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6d
Customer Success Manager
viaPhoton —Naperville, IL
- $70,000 - $85,000 a year
- Monday to Friday
- Mid-level
- Office
- Paid holidays
- Health insurance
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Manager, Care Management Support
Humana —Naperville, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Client Success Manager
MedPro Disposal —Naperville, IL
- $50,000 - $85,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Senior level
- Paid holidays
- Health insurance
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Manager Benefits
Warrenville, IL
- $100,000 - $118,000 a year
- Full-time
- Remote
- 5 years
- Research
- Mid-level
- AD&D insurance
- Paid holidays
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Corporate Collections Manager
Visterra Landscape Group —Rosemont, IL
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- Travel
- US work authorization
- Health insurance
- 401(k)
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9d
Manager
Ocean Network Express (North America) Inc. —Naperville, IL
- $70,000 - $107,500 a year
- Hybrid work
- Mid-level
- Office
- Databases
- Disability insurance
- Health insurance
9d
The North Face: Store Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $76,800 - $96,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
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10d
Manager, Care Management
Humana —Naperville, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Complaint Handling Manager
Sonova —Aurora, IL
- $78,000 - $97,000 a year
- Hybrid work
- 5 years
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Operations Manager
Crate and Barrel —Romeoville, IL
- $101,000 - $135,000 a year
- Email
- Inventory management
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Inventory Control Manager
Ingersoll Rand —Naperville, IL
- $85,000 - $115,000 a year
- Supervising experience
- 1 year
- Manufacturing
- Health insurance
- Dental insurance
Senior Client Manager
Gallagher Benefit Services —Warrenville, IL
- $65,500 - $127,500 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Area Manager
Impact Kids —Aurora, IL
- $40 - $60 an hour
- Part-time
- Spanish
- English
- Mid-level
Quick Apply
Branch Manager
PNC Financial Services Group —Naperville, IL
- $77,138 - $128,563 a year
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
3d

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National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

collection manager jobs in naperville, il

National Contact Center Manager

Relationship Manager , Remittance

Facilities Manager

Operations Manager- Transportation (Supply Chain/Logistics) $10K Sign on Bonus

Residential Service Manager

Community Manager

Customer Success Manager

Manager, Care Management Support

Client Success Manager

Manager Benefits

Corporate Collections Manager

Manager

The North Face: Store Manager - Oakbrook Center

Manager, Care Management

Complaint Handling Manager

Operations Manager

Inventory Control Manager

Senior Client Manager

Area Manager

Branch Manager

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