Top 174 Customer service manager Jobs in Naperville, Il

E-Commerce Customer Service Manager
Concord Marketing Solutions —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Entry Level Manager
Apex Coast Collective —Naperville, IL
- $950 - $1,375 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
- Employee discount
- Professional development assistance
Quick Apply
3d
Supervisor, Industrial Vending Support
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Client Support Manager
Light on Anxiety Treatment Centers —Wheaton, IL
- $42,000 - $48,000 a year
- Full-time
- HIPAA
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Client Experience Manager
Flexible Benefit Service LLC —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- Leadership
- Health savings account
- Health insurance
Quick Apply
1d
Security Systems Client Service Manager
Siemens —Rolling Meadows, IL
- $67,544 - $115,790 a year
- Full-time
- Mid-level
- Office
- 3 years
Airline Account Manager
Gate Gourmet —Schiller Park, IL
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
11h
Shorewood Membership Manager
Greater Joliet Area YMCA —Shorewood, IL
- $40,000 - $45,000 a year
- Weekends as needed
- CPR Certification
- Management
- Sales
- Paid holidays
- Health insurance
1d
Sales & Customer Service Manager
PASONA N A, INC. —Addison, IL
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Client Accounting Services Manager
Distinct Recruitment —Downers Grove, IL
- $115,000 - $155,000 a year
- Full-time
- Hybrid work
- 6 years
- CPA
- Office
- Travel reimbursement
- Profit sharing
Quick Apply
2d
Assistant Operations Manager (ORD)
CLEAR —Chicago, IL
- $26.20 an hour
- Weekends as needed
- Background check
- Hospitality
- Ability to walk for extended periods
14d
AVP Customer Service Manager (National Specialty Lending)
Old Second National Bank —Oakbrook Terrace, IL
- $69,000 - $90,000 a year
- Call employer
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Contact Center Manager
Agilant Solutions Inc —Naperville, IL
- $55,000 a year
- Full-time
- Office
- Microsoft Office
- 3 years
Client Care Manager for Non Medical Home Care
Home Helpers DuPage —Downers Grove, IL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
Supervisor, Contact Center - Sales
Oncourse Home Solutions —Naperville, IL
- $61,030 - $92,500 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Manager, Accounting Advisory Services - Nonprofit Industry Clients
Wipfli —Naperville, IL
- $113,000 - $153,000 a year
- Remote
- CPA
- Mid-level
- Finance
- Health savings account
- AD&D insurance
Contact Center Manager
Agilant Solutions —Naperville, IL
- $55,000 a year
- Full-time
- Office
- Microsoft Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Part-Time Evenings and Weekends Customer Experience Supervisor
Michaels Stores —Naperville, IL
- $16.00 - $22.20 an hour
- Part-time
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Client Service Manager
Gallagher —Rolling Meadows, IL
- $73,500 - $122,000 a year
- Full-time
- Remote
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account

I want to receive the latest job alert for customer service manager in naperville, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near naperville, il

Accounting Manager jobs in Naperville, IL

Client Services Manager jobs in Rolling Meadows, IL

Assistant Operations Manager jobs in Chicago, IL

Call Center Manager jobs in Naperville, IL

Customer Service Manager jobs in Addison, IL

Call Center Supervisor jobs in Naperville, IL

Care Manager jobs in Downers Grove, IL

Client Experience Manager jobs in Chicago, IL

Client Services Manager jobs in Downers Grove, IL

Accounting Manager jobs in Mooresville, Nc

Accounting Manager jobs in Virginia Beach, Va

Accounting Manager jobs in Bradenton, Fl

Accounting jobs in Virginia Beach, Va

Accounting & Finance jobs in New Jersey

Accounting Manager jobs in San Francisco, Ca

Non Profit Accounting jobs in Seattle, Wa

Client Services Manager jobs in Denver, Co

Client Services Manager jobs in Beaumont, Tx

Client Support Specialist jobs in Atlanta, Ga

Bear Energy Services jobs in Barstow, Tx

E-Commerce Customer Service Manager

Concord Marketing Solutions -
Glendale Heights, IL

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Live chat
Teamwork
Microsoft Excel
Microsoft Outlook
Operations management
Customer returns handling
Managing teams in a customer support role
E-commerce
High school diploma or GED
Client services
Microsoft Teams

Full Job Description

Concord Marketing Solutions/Clayton Kendall prides itself in hiring people who believe in delivering exceptional customer service while working as one team to accomplish our goals. We look for individuals who have a strong work ethic, a positive attitude, and a caring nature towards clients, co-workers, vendors and others.

Concord Marketing Solutions/Clayton Kendall is currently looking for an E-Commerce Customer Service Manager in our Glendale Heights, IL office.

The E-Commerce Customer Service Manager will manage our online Client Services team, who provide customer service and order support for 100+ webstores. This office position will interact with every department as it relates to online customer service, as well as regular communication with leadership, production, and warehouse teams. This role owns the strategy, performance and evolution of the Client Services team and plays a meaningful role in shaping how the business supports and retains customers. An ideal individual for this role brings strong leadership experience, positivity, overall knowledge of business and e-commerce in the promotional products and/or print industry, problem-solving skills, and a drive for continuous improvement. This position will function in a doer/manager role, working closely with the current team members on problem resolution. Other key duties include enhancing process documents/workflows, optimizing technical tools like AI to drive efficiencies, managing KPIs /key performance indicators, training team members, managing team performance, and resolving escalated customer inquiries.

Concord Marketing Solutions/Clayton Kendall is a growing promotional products distributor, providing full-service corporate identity offerings. Our expertise in online store programs, creative merchandise, print, incentive and recognition programs, custom packaging, fulfillment, and international sourcing make Concord Marketing Solutions/Clayton Kendall a preferred supplier of choice. We pride ourselves in our commitment to our clients’ needs through a wide selection of quality products, creative solutions, and excellent customer service. Concord Marketing Solutions/Clayton Kendall is honored to have been recognized on Promotional Products Business Magazine’s list of Greatest Companies to Work for in 2019, 2021, 2022, 2023, 2024, and 2025 and on the Crain’s Chicago Business Best Places to Work Top 100 list in 2021, among numerous other industry awards over the years.

What’s in it for YOU:

Comprehensive benefits plan including medical, dental, vision, a company-funded Health Savings Account, company-provided life insurance, supplemental life insurance, long-term disability, and employee assistance program
401k plan with a company match
Paid Time Off/PTO
Floating Holidays
A generous holiday schedule
Parental Leave
Company events and outings
Casual and friendly work environment
Salary + Bonus compensation structure

Responsibilities

Team Leadership: Work side by side with the team members on daily tasks to resolve customer questions and issues in a timely manner. Over time, develop enhanced customer service processes to drive efficiency and improvements. Hire, train, mentor, and evaluate Client Services Coordinators to ensure high performance and exceptional customer service.
Operational Excellence: Develop and enforce Standard Operating Procedures (SOPs) and standards for client support, including returns, problem orders, shipping issues, and general inquiries. Work closely with leadership on recommendations.
Performance Metrics: Monitor and analyze Key Performance Indicators (KPIs) to improve efficiency and customer experience.
Escalation Management: Handle complex, high-priority, or escalated customer complaints to ensure timely resolution.
Technology Management: Manage customer service platforms, understand customer service processes, and work with the IT/Development team to implement AI or chatbots to optimize workflows. Continuously look at innovative ways to provide efficiency for the Client Services team.
Cross-functional Collaboration & Communication: Partner with logistics, warehouse, and production to solve order issues to ensure timely shipments and problem resolution. Work with sales and account management related to client relations and customer feedback. Communicate with accounting team on questions or issues related to online billing and credits. Communicate and move between warehouse and office to assist with returns or exchanges.
Proactive Approach to Customer Service: Identify potential issues or questions before they arise from a customer to drive proactive processes to help the customer as well as the client services team. Develop proactive approaches to customer service through online store training, development of digital tools or AI to resolve/answer client questions and other efficiencies.
Customer Advocacy: Own the "voice" of the customer, fostering a positive, helpful brand image. Work with leadership on maintaining consistent brand messaging in client emails, proactive e-commerce training, and in gathering customer feedback through client surveys. Communicate client needs and survey results to the executive leadership team, account management and sales to drive improvement and innovation discussions.

Knowledge, Skills, and Abilities

Excellent written and verbal communication skills for customer interaction and team leadership.
Ability to analyze customer data and metrics to make strategic, data-driven decisions. Also analyze internal workloads and processes to evaluate areas for streamlined efficiency.
Ability to handle high-pressure situations and complex, urgent issues with professionalism and tact. A role model for the team, providing guidance on handling difficult client situations and communication.
Proven experience implementing technical tools/resources, a customer service ticketing system, or building workflow efficiencies for an E-Commerce Client Services team.
Strong technical aptitude with advanced skill level working with different software and systems.
Strength in training team members, documenting processes, and finding ways to continue to enhance the performance of internal team members. Utilize different methods to train team members both in person and through digital methods. Drive a positive learning culture for continued growth within the Client Services team.
General knowledge of business and the connection/collaboration between Client Services and other departments.
Excellent project management skills.
Exceptional organizational and multi-tasking skills.
Driven to manage and develop high performing teams.
Strong attention to detail.
Strong problem-solving and time management skills.
Proven ability to handle multiple projects simultaneously.
Motivated to help team members as a doer/manager.
A self-starter who also enjoys collaborative team environments working with IT, Sales, Account Management, Leadership, Warehouse/Production, and Accounting.

Qualifications & Education

High School degree required; Associate’s or Bachelor’s degree in Business preferred.
Minimum of five years of experience in leading customer service or client-facing teams in e-commerce.
Promotional products and print industry experience preferred.
Proficiency with e-commerce platforms, ERP systems, and helpdesk or ticketing systems/software.
Experience with NetSuite or Microsoft Dynamics/NAV systems preferred.
Experience with AI tools, chatbot, or other technical tools to improve E-Commerce customer service and client experience.
Must have advanced skill level with Microsoft Office (Outlook, Word, Excel, Teams) and web/internet navigation.
Strong technical aptitude for learning and using advanced tools within systems and software.
Experience navigating between multiple internal software programs, email, chat service, and phone calls.
Bilingual in Spanish a plus.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Ability to Commute:

Glendale Heights, IL 60139 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in naperville, il

E-Commerce Customer Service Manager

Entry Level Manager

Supervisor, Industrial Vending Support

Client Support Manager

Client Experience Manager

Security Systems Client Service Manager

Airline Account Manager

Shorewood Membership Manager

Sales & Customer Service Manager

Client Accounting Services Manager

Assistant Operations Manager (ORD)

AVP Customer Service Manager (National Specialty Lending)

Contact Center Manager

Client Care Manager for Non Medical Home Care

Customer Success Manager

Supervisor, Contact Center - Sales

Manager, Accounting Advisory Services - Nonprofit Industry Clients

Contact Center Manager

Part-Time Evenings and Weekends Customer Experience Supervisor

Client Service Manager

I want to receive the latest job alert for customer service manager in naperville, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected