Top 546 Customer support representative Jobs in Naperville, Il

Associate Customer Service Representative, CI
Liberty Mutual —Hoffman Estates, IL
- $38,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Office
- High school diploma or GED
- Organizational skills
- Disability insurance
6d
Client Services Representative
RTC —Rolling Meadows, IL
- Full-time
- Hybrid work
- Microsoft Word
- 18 years or older
- Microsoft Excel
- Commuter assistance
- Paid parental leave
Customer Service Representative
E. J. Basler Company —Schiller Park, IL
- $20 - $30 an hour
- Full-time
- Microsoft Excel
- 5 years
- Basic math
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
WeatherTech —Bolingbrook, IL
- From $22.50 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Concierge
Andersen Corporation —Des Plaines, IL
- $27.45 - $39.75 an hour
- Full-time
- Office
- Residential
- Microsoft Office
- Profit sharing
- Paid parental leave
Quick Apply
12d
Patient Service Representative - Ortho
Endeavor Health —Naperville, IL
- $18.38 - $26.65 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Free parking
- Wellness program
Patient Service Representative - Endocrinology
Endeavor Health —Naperville, IL
- $18.38 - $26.65 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Free parking
- Wellness program
6d
CUST SVC REP
HARVEST FOOD GROUP LLC —Naperville, IL
- $60,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
7d
Secretary / Customer Service Representative
Lake Forest Casket, Inc. —Villa Park, IL
- $60,000 - $75,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - Onsite - Crowley, TX
Warrenville, IL
- $20 - $25 an hour
- Full-time
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Qureos Inc —Naperville, IL
- $23.87 - $35.78 an hour
- Full-time
- 11+ years
- English
- Leadership
5h
Customer Service Representative - Multiple Schedules (4-Day & Weekday Options)
TR MILLER HEATING AND COOLING —Bolingbrook, IL
- $40,000 - $45,000 a year
- Overtime
- Background check
- Conflict management
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Rep B
Simco Electronics —Naperville, IL
- $24 - $27 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
8d
Patient Service Representative - Urology
Endeavor Health —Naperville, IL
- $18.38 - $26.65 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Free parking
- Wellness program
Customer Service Representative - Onsite - Aurora, IL
Warrenville, IL
- $20 - $25 an hour
- Full-time
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Patient Service Representative - Spine Center
Duly Health and Care —Naperville, IL
- $15.10 - $22.70 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
CSR / Teller - Woodridge North - Part Time
Fifth Third Bank —Woodridge, IL
- $43,680 - $67,700 a year
- Part-time
- Office
- High school diploma or GED
- Entry level
1d
Customer Service Representative
OSI INDUSTRIES, LLC —Aurora, IL
- $22.40 - $33.60 an hour
- Ability to walk for extended periods
- ERP systems
- Mid-level
- 401(k) matching
Quick Apply
6d
Patient Service Representative (Part-Time) - PTOT
Duly Health and Care —Naperville, IL
- $15.10 - $22.70 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
13d
Customer Support Representative
Harborline Group —Romeoville, IL
- $945 - $1,450 a week
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Employee discount
- Professional development assistance
Quick Apply
2d

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Associate Customer Service Representative, CI

Liberty Mutual -
Hoffman Estates, IL

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Job Details

Full-time
$38,000 - $70,000 a year
6 days ago

Benefits

Disability insurance

Qualifications

Computer operation
Customer communication
Customer relationship building
Client rapport building
AI tools proficiency
Generative models
Computer skills
Stakeholder relationship building
Generative AI

Full Job Description

Description

Job Summary

Performs a limited range of customer service activities such as obtaining first notice of loss information, responding to inquiries, and explaining processing procedures to deliver the best possible outcome while meeting or exceeding the customer's expectation. Maintains essential information on all calls received.

This is a remote/hybrid position. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Columbus, OH; Hoffman Estates, IL; Liberty Lake, WA; Indianapolis, IN; Lake Oswego, OR; Plano, TX; Suwanee, GA; and Syracuse, NY. Please note this policy is subject to change. The anticipated start date for this role is September, 8, 2026.

Responsibilities:

Deliver an exceptional customer service experience.
Obtains information from customers regarding claims and accidents on some lines (commercial auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources).
Provides direct guidance and assistance to customers regarding first report of loss or first report of injury.
Provides guidance such as Provider Referral Services (PRS).
Assists with customer inquiries and/or problems, alerts people leaders to potential escalations.
Refers callers to appropriate contacts.
Transmits reports and messages to branch offices and to state agency as required.
May act as a liaison between management and customer for routine information and reports requested.
Prepares reports for management from customer information.
Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers.
Updates information on automated system.
Performs weekend driver work as needed once proficient in telephony skill.

Qualifications

Demonstrates a willingness to be coachable by remaining open to feedback and applying it effectively to support continued growth and help reduce recurring trends.
Demonstrating accountability for managing time effectively and ensuring consistent attendance and preparedness during scheduled work hours.
Achieving established efficiency goals to support business results.
Maintaining strong schedule adherence to ensure customer accessibility.
Following Triton standards and demonstrating professional work habits.
Maintaining dependable attendance and adhering to the Time Away from Work Policy.
Managing time effectively by being present, prepared, and available during scheduled work hours.
Adopt and utilize GPT and generative AI tools to enhance efficiency, support quality outcomes, and contribute to a culture of innovation and continuous improvement.
Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job.
Interpersonal and listening skills to build solid relationships inside and outside the organization.
Communication skills to perform active listening and exchange accurate information in a responsive, respectful manner.
Ability to exercise influence and create good outcomes.
Adaptability to be open-minded and flexible when faced with changes at work.
Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers.
High school diploma (or equivalent) and a minimum of 1-2 years of customer service or insurance experience preferred.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco

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Refine Your Search

customer support representative jobs in naperville, il

Associate Customer Service Representative, CI

Client Services Representative

Customer Service Representative

Customer Service Representative

Customer Concierge

Patient Service Representative - Ortho

Patient Service Representative - Endocrinology

CUST SVC REP

Secretary / Customer Service Representative

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Customer Service Representative - Multiple Schedules (4-Day & Weekday Options)

Customer Service Rep B

Patient Service Representative - Urology

Customer Service Representative - Onsite - Aurora, IL

Patient Service Representative - Spine Center

CSR / Teller - Woodridge North - Part Time

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Patient Service Representative (Part-Time) - PTOT

Customer Support Representative

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