Director of Campus Partnerships and Auxiliary Services
Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.
Job Title: Director of Campus Partnerships and Auxiliary Services
Department: Housekeeping and Event Services
Reports to: Vice President of Administration, Finance and Chief Financial Office
Status: Full-Time, Benefit Eligible
Location: Lisle Campus (Required presence on site/ No relocation package offered)
Rate: $64,400 - $69,800 and bonus-eligible
Position Summary: The Director of Campus Partnerships and Auxiliary Services is responsible for developing, marketing, and managing the university's portfolio of rentable facilities and services to external organizations. This position serves as the primary business development leader for use of campus spaces, driving revenue growth through strategic partnerships, event sales, conferences, camps, meetings, weddings, corporate engagements, and community programs.
The Director serves as the University's chief business development officer for externally generated campus revenue. The position is responsible for maximizing utilization of University facilities, developing strategic partnerships, creating entrepreneurial opportunities, and generating sustainable non-tuition revenue consistent with the University's mission and strategic priorities. The Director will identify new revenue opportunities, cultivate relationships with external clients, negotiate agreements, oversee event execution, and collaborate across campus departments to ensure high-quality customer experiences while supporting the University's mission and priorities. As a revenue-generating role, this position is bonus-eligible.
The Director will also provide leadership and operational oversight for Campus Services, including the Mailroom, Campus Store, and Loading Dock, ensuring efficient, customer-focused services that support the University's daily operations and enhance the campus experience for students, faculty, staff, and guests.
Essential Job Responsibilities:
1. Revenue Generation & Business Development
- Develop and execute a comprehensive strategy to increase annual unrestricted revenue through strategic utilization of university facilities, services, partnerships, and auxiliary enterprises.
- Identify, evaluate, and launch new auxiliary business ventures with corporations, associations, government agencies and municipalities, religious and nonprofit organizations, athletic organizations, conference planners, and community groups that create sustainable non-tuition revenue for the University.
- Establish annual revenue goals and performance metrics.
- Create pricing strategies and rental packages that maximize facility utilization and profitability.
- Build and maintain a robust pipeline of prospective clients and partners.
2. Sales & Client Relationship Management
- Serve as the primary point of contact for external organizations seeking to utilize university facilities. May require on-site presence during hosted events.
- Conduct facility tours, presentations, and proposal development.
- Negotiate contracts, rental agreements, and service packages.
- Develop long-term partnerships that generate recurring business.
3. Event & Facility Management
- Coordinate with campus departments including Facilities, Housekeeping, Campus Safety, Athletics, Housing, Dining, Information Technology, and Academic Affairs to support external events.
- Ensure successful planning and execution of conferences, meetings, camps, special events, and other external programs.
- Manage scheduling and utilization of rentable facilities, including meeting rooms, conference centers, residence halls, performance spaces, and outdoor venues.
- Serve as the primary point of contact and system administrator of 25Live (scheduling software).
- Oversee event logistics and ensure compliance with university policies.
4. Campus Services
- Provide leadership and operational oversight for the University’s Mailroom, Campus Store and Loading Dock – ensuring efficient, customer-focused operations for students, faculty, staff, and visitors.
- Mailroom: Oversee daily mailroom operations, including receipt, sorting, processing, distribution, and shipment of incoming and outgoing mail and packages.
- Coordinate package tracking, notification, and customer pickup processes. Monitor postage expenses and recommend cost-effective mailing and shipping practices.
- Campus Store: Oversee operations of the Campus Store, ensuring high levels of customer service and operational efficiency. Manage inventory, purchasing, merchandising, receiving, and stock control of university merchandise. Coordinate with vendors and campus departments to maintain appropriate inventory levels and product offerings. Monitor sales performance and recommend strategies to improve customer experience and revenue generation.
- Loading Dock: Manage loading dock operations, including scheduling deliveries and coordinating receiving and distribution of materials. Ensure compliance with university safety standards and receiving procedures. Maintain accurate documentation.
5. Marketing & Promotion
- Develop customer acquisition and marketing strategies, generating leads to promote campus facilities and services.
- Collaborate with Marketing and Communications to create promotional materials, digital content, and advertising campaigns.
- Represent the University at industry conferences, trade shows, and networking events.
- Analyze market trends and competitor offerings to identify opportunities for growth.
6. Financial Management
- Develop annual sales plans, budgets, forecasts, and revenue projections[JF1] . Analyze metrics by event type.
- Monitor financial performance and prepare regular reports for leadership.
- Track key performance indicators including occupancy rates, event volume, client retention, and revenue growth.
- Recommend investments and operational improvements that enhance revenue potential.
7. Strategic Leadership
- Develop short and long-term plans for expanding external engagement and facility utilization.
- Evaluate new business models, partnerships, and revenue streams.
- Ensure alignment between external event activity and institutional priorities.
- Promote a culture of customer service, innovation, and continuous improvement.
Required Qualifications:
Education: Bachelor’s degree in Business, Hospitality Management, Event Management, Marketing, Higher Education Administration, or related field.
Experience: Five or more years of progressively responsible leadership experience in sales, business development, conference services event management, hospitality, venue management, or related fields.
Demonstration of success in generating revenue and achieving sales targets. Experience in negotiating contracts and managing client relationships. Strong project management and organizational skills.
Excellent communication, presentation, and interpersonal skills as well as experience working within higher education, conference centers, hospitality, or venue management environments. Prior experience managing budgets and financial reporting is required.
Familiarity, or willingness to attain it, with Catholic and Benedictine mission of the University.
Key Performance Indicators (KPIs)
- Annual external revenue generated.
- Client retention, repeat booking rates, customer satisfaction scores.
- Facility utilization rates.
- Growth in strategic partnerships and external engagement opportunities.
Specific Skills: Strong organizational skills with the ability to prioritize, multi-task, and meet deadlines. Must possess broad technical knowledge in housekeeping management and have a working knowledge of facility work order systems. Advanced knowledge of Microsoft Office Suite, with an emphasis on Word, Excel, and Outlook.
Professional verbal and written communication skills are critical. Demonstrated experience and ease in project management. Ability to work under pressure, prioritize, and meet deadlines. Creative and resourceful in identifying solutions, adaptable, and flexible, exemplary customer service attitude and aptitude. Also, being a professional individual who takes initiative, is energetic and innovative. This individual must have the ability to work independently and yet is an accomplished collaborator. Available for occasional non-traditional business hours.
Specific Knowledge, Licenses, Certifications: Yes, driver’s License Required.
Physical Requirements: Ability to handle varying levels of stress while maintaining professional demeanor. Possible lifting, bending, walking, kneeling, stretching, and stooping. Frequent districtwide and statewide travel; frequent prolonged and irregular hours; outdoor exposure to sun/heat or cold weather. Ability to speak clearly so listeners can understand. Understand the speech of another person. See details of objects that are less than a few feet away or are more than a few feet away. Must be able to stand for long periods of time. General Customer service and office environment.
The following of campus specific guidelines for pandemic protocols are required.
Travel (If applicable): Yes. Local and regional travel may be required for sales and partnership development.
Supervisory Responsibility (if applicable): Yes
Working Conditions: This position will require evening and weekend work to support events, client meetings, and business development activities.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and or climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position may require working in various or extreme weather conditions.
Training: As a university employee you are required to complete all University-specific and/or OSHA related training to fulfill your job duties. Specific training will be conducted online or in person. Employees must complete all trainings required by Benedictine University.
Employee Benefits Package:
We are pleased to offer the following benefits to support your health, well-being, and professional growth. Please note that benefits are subject to change and eligibility requirements may apply:
- Health Insurance: Comprehensive medical, dental and vision coverage to support your health needs.
- Disability Insurance: Protection for both short-term and long-term disability.
- Life Insurance: Financial security for your loved ones in case of the unexpected.
- Paid Time Off (PTO): Generous paid vacation, sick leave, and mental health days.
- Retirement Plans: Save for your future with our retirement savings options.
- Mental Health Support: Access to counseling and resources for mental well-being.
- Tuition Reimbursement: Financial support for your education and professional development.
- Financial Wellness Advisors: Personalized advice to help manage and plan your finances.
- Employee Assistance Programs (EAP): Confidential support for personal or work-related challenges.
Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University's rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The following of campus specific guidelines for pandemic protocols are required.
Benedictine University is an Equal Opportunity Employer.
