Top 19 Retail customer service manager Jobs in Naperville, Il

Retail Customer Service Manager
RJW Logistics Group —Romeoville, IL
- Word processing
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Customer Experience Manager - Outlet
Goodwill Greater Milwaukee & Chicago —Romeoville, IL
- $51,200 - $76,975 a year
- Weekends as needed
- Merchandising
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Naperville--Customer Service Manager
Binny's Beverage Depot —Naperville, IL
- $19 - $24 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Merchandising
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Supervisor - Full Time
Whole Foods Market —Wheaton, IL
- $17.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Math
- Store discount
- Paid time off
Retail Customer Service Lead
PetSmart —Geneva, IL
- $15.76 - $28.11 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
10d
Geneva--Customer Service Manager
Binny's Beverage Depot —Geneva, IL
- $19 - $24 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Merchandising
- Paid parental leave
- Paid holidays
Quick Apply
Store Manager & Customer Service Representative
Xoom printing —Naperville, IL
- $15 - $16 an hour
- Part-time
- Mid-level
- Office
- No degree
- Opportunities for advancement
Quick Apply
5d
Customer Experience Manager
Five Below Inc —Woodridge, IL
- From $18 an hour
- Full-time
- 18 years or older
- Mid-level
- Travel
Quick Apply
2d
Customer Service Lead
Pete's Fresh Market —Oak Park, IL
- $15 - $20 an hour
- Overtime
- High school diploma or GED
- Grocery store experience
- Reliable transportation
- Disability insurance
- Health insurance
Quick Apply
Customer Experience Manager---Edens Collection
Five Below Inc —Chicago, IL
- From $20.05 an hour
- Full-time
- 18 years or older
- Mid-level
- Travel
Quick Apply
8d
Customer Experience Supervisor
TJ Maxx —Oak Brook, IL
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
BDC Manager
Castle Buick-GMC —North Riverside, IL
- $80 - $110,000 a year
- Full-time
- Mid-level
- Team management
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
Customer Service Manager
Hobby Lobby —Palatine, IL
- $15.75 - $16.75 an hour
- Part-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
3d
Customer Service Supervisor - Nights / Weekends
TJ Maxx —Oswego, IL
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Service Lead - Part-Time
Burlington —Elgin, IL
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Customer Experience Lead - Full Time
Burlington —Bloomingdale, IL
- $16 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
9d
Customer Experience Manager---Rosemont Fashion Outlets
Five Below Inc —Rosemont, IL
- From $18.40 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
10d

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Retail Customer Service Manager

RJW Logistics Group -
Romeoville, IL

Apply Now

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Computer operation
Staff supervision
Operating systems
Data analysis reporting
Managing teams in a customer support role
Phone communication
Word processing
Spreadsheets
Basic math
English
Metrics Reporting
Technical report writing
Key Performance Indicators
Team management
Client services experience within retail industry
Productivity software
Root cause analysis

Full Job Description

Job Purpose: The Customer Service Manager of Retail Logistics will oversee the CSS Supervisor, CSS Lead, CSS Specialist and Customer Service Associates and Tracking / Tracing clerks in the department. The Customer Service Manager of Retail Logistics will assist with customer service related questions, problems, issue resolutions. The Customer Service Manager of Retail Logistics will work directly with customers and sales representatives to ensure the highest standard of service. The position will work closely with the CSS Supervisor and or CSS Lead in developing, motivating, and training department employees. The position will be responsible in seeing that all departmental position training is completed. Customer Service Manager of Retail Logistics will also be responsible for working on departmental projects.

Essential Duties and Responsibilities:

Team

Mentorship
High level metrics analysis/reporting
Hiring new members
Knowledge management development/reporting

Services

Program development/Upsell additional products/services
KPI management
Key relationship development
Process management

Customer Success

KPI management/reporting
High level relationships development/management
Onboarding management
Profitability management

Additional Responsibilities:

Excellent verbal and written skills.
Knowledge and ability to enter data in Logistics software.
Excellent problem solving and resolution skills.
Ability to work under pressure situations.
Ability to Multi-task.
Detail oriented.
General office management experience.

Qualifications:

3 years experience in customer service in the logistics/transportation field and or retail market.
Minimum 1 year supervisory experience

Education and/or Experience Required:

College or some college preferred.

Language Skills Sets:

Must be able to communicate, read, write, and speak English.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

Computer Skills:

To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, KPI reporting, and Spreadsheet software.

Physical Demands:

Must be able to occasionally lift and/or move up to 25 pounds.
Must be able to activate phone systems utilizing keyboards and buttons.
Must be articulate and comfortable speaking in front of others.
Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
Frequently required to talk, hear, stand and walk.
Must be able to work in excess of continuous 8 hours when required.
Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
Must be able to speak and communicate clearly over telephones.
Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment:

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights:

This job description is intended to provide general information about the Business Development Manager position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Business Development Manager, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period.

Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

Req Benefits: We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Apply Now

Refine Your Search

retail customer service manager jobs in naperville, il

Retail Customer Service Manager

Customer Experience Manager - Outlet

Naperville--Customer Service Manager

Customer Service Supervisor - Full Time

Retail Customer Service Lead

Geneva--Customer Service Manager

Store Manager & Customer Service Representative

Customer Experience Manager

Customer Service Lead

Customer Experience Manager---Edens Collection

Customer Experience Supervisor

BDC Manager

Customer Service Manager

Customer Service Supervisor - Nights / Weekends

Customer Service Lead - Part-Time

Customer Experience Lead - Full Time

Customer Experience Manager---Rosemont Fashion Outlets

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