Top 74 Service desk manager Jobs in Naperville, Il

Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
FedRamp Information Security & Observability Analyst
IFS —Itasca, IL
- $78,000 - $97,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Paid holidays
- Health insurance
Quick Apply
Food Packaging Specialist
Elkay Plastics Co, Inc. —Illinois
- $80,000 - $100,000 a year
- Full-time
- Sales
- Marketing
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
System Administrator
Crane Nuclear —Bolingbrook, IL
- $90,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- 3 years
10d
Manager - IT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $130,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Field Support Manager
SCIGON —Oak Brook, IL
- $86,250 - $115,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
5d
IT Infrastructure Manager
ROSE PAVING LLC —Villa Park, IL
- $130,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
Manager Implementation Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $89,300 - $127,600 a year
- Full-time
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
User Support Services Coordinator
Moraine Valley Community College —Palos Hills, IL
- $60,975 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Disability insurance
- Health insurance
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Retirement & Wealth - Sr. Business Analyst (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $91,000 - $124,000 a year
- Remote
- 7 years
- Computer Science
- Finance
- Health savings account
- Paid holidays
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Administrator
DMG MORI USA, INC —Hoffman Estates, IL
- $65,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
8d
IT Manager
GC America Inc —Alsip, IL
- $100,000 - $150,000 a year
- Hybrid work
- Computer science
- Computer Science
- OSHA
- Health savings account
- Paid holidays
Tier II Engineer
Proven Business Systems LLC —Naperville, IL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Ability to walk for extended periods
- Paid parental leave
- AD&D insurance
IT Project Manager
Solutions Networking Corporation —Woodridge, IL
- $76,000 - $80,000 a year
- Weekends as needed
- 5 years
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d

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Tier 3 Engineer

Proven Business Systems LLC -
Schaumburg, IL

Apply Now

Job Details

Full-time
$75,000 - $100,000 a year

Benefits

Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
On-site gym
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Employee discount
Life insurance
Pet insurance

Qualifications

Confidential information handling
Operating systems
Technical documentation
Implementing cloud migration projects
Employee relationship building
Public Cloud
Network infrastructure
Hyper-V
Cisco routers/switches implementation
Server virtualization
Customer support

Full Job Description

Description:

The Tier III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site. Responsibilities will range from support, installation, and troubleshooting of backup software, cloud technology, server infrastructure, domain hosting, visualization software, migrations, wireless access points, firewalls, switches, and Microsoft licensing.

Responsibilities

Provides Tier III support to the Proven IT Tier II Engineers, serving as an escalation point for complex technical issues
Analyzes and investigates the customer needs through remote diagnostics and qualifying questions over the phone
Demonstrates proficiency in the use of BCDR solutions such as Datto for backup and disaster recovery
Migrates clients to cloud-based systems, including platforms such as AWS and Azure
Installs and administers server infrastructure, including network builds, DNS setup, DHCP configuration, domain hosting, and virtualization software (e.g., Hyper-V and VMware)
Obtains and manages Microsoft server licensing to ensure compliance and functionality
Implements Office 365 migrations to streamline client operations
Configures and supports wireless access points, switches, firewalls, and other critical network infrastructure components
Contributes to and maintains Proven IT knowledge base to document solutions and share expertise
Applies advanced logic and technical expertise to resolve complex system and network issues
Actively pursues certifications on Proven IT-supported products, software and hardware systems to maintain and enhance technical knowledge
Fosters positive relationships and communicates effectively with colleagues, clients, and vendors to promote collaboration and client satisfaction
Participates in an on-call rotation to promptly address priority-one escalations from third-party support teams
Aligns client environments with Proven IT’s best practices and technical standards to ensure optimal performance and reliability
Performs additional responsibilities as assigned to support team and organizational objectives
This is an in-office position with up to 50% local travel to client sites

Requirements:

Bachelor's degree in Computer Science or combination of related experience and certifications.
7 plus years of experience working in the IT Tier II or Tier III field preferred
Strong knowledge of customer service
Ability to work in a physical office
Ability to travel to client sites
Knowledge of back up technology and cloud technology
Strong understanding of server infrastructure
Hyper V and VM Ware knowledge
Experience implementing migrations
Microsoft licensing experience a plus
Knowledge of Cisco, Meraki networks
Understanding of deployment software a plus: Microsoft WDS, MDT
Advanced level knowledge of networking and operating language
Must possess advanced level analytical, communication and technology skills
Documentation of client work for invoicing and communication to team in IT Glue
Must maintain confidentiality of information, and be very dependable due to the critical nature of customer needs
Must be a self-motivated individual with a willingness to work well with others on a regular basis
Travel up to 75%
Ability to climb stairs and ladder
Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.
Must be able to lift up to 50 lbs.

Certifications (Required or Equivalent): Candidates must have at least one of the following certifications, or an equivalent credential demonstrating similar technical knowledge

CCNA
AZ-104
MS-102 (Microsoft 365 Administrator)
Cisco Meraki Solutions Specialist

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 50 pounds regularly. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24 months of employment, Proven provides full-time regular employees with 90 days of paid Maternity leave and 10 days of paid Paternity leave. Employees with less than 24 months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees from 5:00am to 8:00pm Monday through Friday. Employees utilize the gym equipment at their own risk.

Apply Now

Refine Your Search

service desk manager jobs in naperville, il

Tier 3 Engineer

FedRamp Information Security & Observability Analyst

Food Packaging Specialist

Service Desk Manager/Supervisor - IT Support

System Administrator

Manager - IT Service Desk

IT Operations and Support Manager

Manager Support Ops

Field Support Manager

IT Infrastructure Manager

Manager Implementation Ops

User Support Services Coordinator

IT Assistant / Help Desk (Entry Level)

Service Desk Technology Support Analyst

Retirement & Wealth - Sr. Business Analyst (Remote)

Manager Client Services Ops- Enterprise

IT Help Desk Administrator

IT Manager

Tier II Engineer

IT Project Manager

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