Top 275 Technical support agent Jobs in Naperville, Il

Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
2d
Tier 1 Technician
WEBIT Services —Naperville, IL
- $40,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Driver's License
- AD&D insurance
- Disability insurance
Quick Apply
Tech1, NOC-Managed Services, Comcast Business
Comcast Corporation —Naperville, IL
- $21 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Communication skills
9d
IT Support Specialist
Ecentria —Aurora, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Contact Center Engineer II
Endeavor Health —Warrenville, IL
- $41.64 - $64.54 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Free parking
- Wellness program
Retail Support Specialist
DSI —Bolingbrook, IL
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
IT Specialist/AI Tech
Connection —Downers Grove, IL
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
22h
Specialist - Workforce Management
Oncourse Home Solutions —Naperville, IL
- $25.13 - $32.93 an hour
- Rotating shift
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Regional Logistics Operations Specialist
Meta —Aurora, IL
- $115,000 - $163,000 a year
- 6 years
- Oracle
- ERP systems
2nd shift Maintenance Tech III
Michaels Stores —New Lenox, IL
- $29.50 - $35.80 an hour
- Overtime
- Microsoft Outlook
- 5 years
- Computer literacy
- Store discount
- Commuter assistance
10d
Senior Construction Surety Underwriter, Account Executive Officer
Travelers —Downers Grove, IL
- $109,300 - $180,200 a year
- 5 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Senior Construction Surety Underwriter
Travelers —Downers Grove, IL
- $109,300 - $180,200 a year
- 5 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Software Engineer
E. J. Basler Company —Schiller Park, IL
- $100,000 - $140,000 a year
- Full-time
- 5 years
- English
- C++
- Paid training
- Paid jury duty
Quick Apply
Director, AI ML Engineering - Remote
UnitedHealth Group —Schaumburg, IL
- $134,600 - $230,800 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Bachelor's degree
Senior Manager, AI/ML Engineering
UnitedHealth Group —Schaumburg, IL
- $112,700 - $193,200 a year
- Full-time
- Hybrid work
- Computer Science
- Pass drug screening
- Office
Senior Underwriter / Account Executive Officer - Small Commercial
Travelers —Downers Grove, IL
- $104,000 - $171,700 a year
- 6 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Dental Hygienist
DentalWorks —Tinley Park, IL
- $55 - $60 an hour
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Health savings account
- Paid holidays
CORPORATE COUNSEL I
NOW HEALTH GROUP, INC. —Bloomingdale, IL
- Analysis skills
- Bachelor's degree
- Senior level
Quick Apply
2d
Geek Squad Advanced Repair Technician
Best Buy —Downers Grove, IL
- $15.80 - $22.95 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
4h

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technical support agent jobs near naperville, il

Service Center Technical Lead

AAOS -
Rosemont, IL

Quick Apply

Job Details

$83,000 - $86,000 a year
2 days ago

Qualifications

Performance dashboard reports
Data integrity assurance
Dashboard development
Spanish
AI use case identification
Data visualization software proficiency
Project management experience in technology
Automation
Data validation techniques
Business intelligence report generation
Dashboard creation support
Metrics Reporting
Microsoft Dynamics 365
Data quality management
Data integrity and documentation
Business intelligence tools
Productivity software
AI-driven automation
Cross-functional collaboration
Associate's degree
Technical Proficiency
Data analytics technologies
Cross-functional communication
Microsoft Dynamics

Full Job Description

You are the person people turn to when they need an answer, a solution, or a better way forward. You have a natural curiosity that drives you to figure out why something is not working and how it can be improved. You enjoy helping people, but you are just as excited by the systems, technology, and processes that power a great customer experience. Whether you are troubleshooting a complex issue, improving a workflow, cleaning up data, or identifying a smarter way to get things done, you are always looking for opportunities to make life easier for others. You connect the dots, solve problems with confidence, and take pride in creating seamless experiences while keeping everything running smoothly behind the scenes.

If this sounds like you, please read on!

Serves as the primary technical point of contact for member and customer inquiries across phone, email, and web, resolving orders, payments, subscriptions, CME, and registration needs efficiently within D365 Customer Service.
Administers and optimizes D365 Customer Service, including queues, routing, case workflows, SLAs, metrics, and dashboards, to ensure timely, high-quality resolution and reporting.
Applies AI-enabled tools such as case summarization, agent assist, and knowledge suggestions to accelerate resolution; reviews and validates AI outputs; and continuously improves knowledge content.
Troubleshoots complex technical, access, and system issues across AAOS platforms, including the website, mobile apps, CME/MOC, and online products, escalating and coordinating cross-functionally to drive resolution within SLA.
Safeguards CRM and AMS data integrity by maintaining accurate records, managing membership transitions and weekly exception reviews, and eliminating duplicate or outdated data.
Identifies and drives processes, workflow, and automation improvements that enhance the member experience and reduce repeat issues.
Promotes Academy products and programs through cross-selling and outreach and represents the Academy at the Annual Meeting and select events in a sales/service capacity.
Supports the Service Center Team Lead with general onboarding and training for Customer Service staff.
Trains the Service Center team on new system features, automation, and AI capabilities.
Performs general departmental administrative tasks, including distributing department mail, assisting with member correspondence, and preparing member applications for scanning and processing.
Supports member-facing service activities across membership records, CME needs, website access, online products, and related issue resolution to ensure accurate, timely, and positive member experience.

Travel:

Up to 5 days per year

Qualifications:

Required:

Experience administering D365 Customer Service, including queues, routing, forms, views, workflows, metrics, and dashboards, with hands-on use of AI-enabled features such as case summarization, agent assist, and knowledge suggestions.
Strong technology aptitude and eagerness to adopt AI-assisted tools, automation, and analytics tools in a fast-changing environment.
Demonstrated proficiency with CRM and Association Management Systems, with a focus on data integrity
Proven ability to troubleshoot complex issues and coordinate cross-functionally to drive resolution and follow-up
Associate’s degree, plus five or more years of customer service experience with progressive levels of responsibility.
Polished written and verbal communication paired with strong organizational, project management, and attention-to-detail skills
Adaptable, team-first mindset that thrives in a fast-paced, collaborative environment
Proficiency in Microsoft Office Suite, Power Platform, Excel reporting, D365 dashboards, and/or Power BI.
Bilingual proficiency in Spanish and a basic understanding of membership organizations

Desired:

Degree in business, information systems, computer science, or a related field.
Microsoft Dynamics 365 or Power Platform certification, or equivalent hands-on configuration experience
Association or medical society experience.
Experience with Copilot or other AI assistants in a service setting, including prompt use and validation of AI-generated responses
Ability to build and interpret reports and dashboards to surface trends and inform service improvements
Experience curating knowledge base content to improve self-service and resolution quality
Interest in and aptitude for supporting a blended team of service professionals and AI-enabled agents

Salary Range: $83,000-$86,000, depending on qualifications and experience.

Ready to put your problem-solving skills to work? Apply today and help shape the future of member service through innovation, technology, and exceptional customer support. Please share the following:

Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.
Resumes must be accompanied by a cover letter with salary expectations to be considered.

Please note: This hybrid position is based in Rosemont, Illinois and requires the ability to commute to the office at least twice per week. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. AAOS does not sponsor, and will not sponsor, Applicants or employees for purposes of obtaining or maintaining Work Authorization.

Quick Apply

Refine Your Search

technical support agent jobs in naperville, il

Service Center Technical Lead

Tier 1 Technician

Tech1, NOC-Managed Services, Comcast Business

IT Support Specialist

Call Center Remote Customer Service Representative

Contact Center Engineer II

Retail Support Specialist

IT Specialist/AI Tech

Specialist - Workforce Management

Regional Logistics Operations Specialist

2nd shift Maintenance Tech III

Senior Construction Surety Underwriter, Account Executive Officer

Senior Construction Surety Underwriter

Software Engineer

Director, AI ML Engineering - Remote

Senior Manager, AI/ML Engineering

Senior Underwriter / Account Executive Officer - Small Commercial

Dental Hygienist

CORPORATE COUNSEL I

Geek Squad Advanced Repair Technician

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