Top 1312 customer service representative Jobs in naperville

Account Manager II
Paylocity —Schaumburg, IL
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
3d
Customer Relations Manager
ERA Industries LLC —Elk Grove Village, IL
- $25 - $29 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
E-Commerce Customer Service Manager
Concord Marketing Solutions —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager II
Giesecke+Devrient —Bolingbrook, IL
- From $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Customer Service Representative
RoadOne IntermodaLogistics —Joliet, IL
- $20 - $21 an hour
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Customer Assistant - AT&T
Harborline Group —Naperville, IL
- $48,000 - $58,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
- Employee discount
- Flexible schedule
Quick Apply
10d
Customer Success Specialist
ALTO USA LLC —Naperville, IL
- $62,000 - $73,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
10d
Customer Service Associate
Jet Brite —Naperville, IL
- $17 - $20 an hour
- Part-time
- 16+ years old
- Outdoor work
- Entry level
- Tuition reimbursement
Quick Apply
Customer Service Representative
Woody Buick GMC of Naperville —Naperville, IL
- $20 an hour
- Full-time
- Dealership
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate - Temporary
Walgreens —Naperville, IL
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
10d
Part-Time Client Service Associate - Financial Services
WestPoint Financial Group —Lisle, IL
- $25 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Health insurance
- Work from home
Quick Apply
2d
Customer Service Associate I
Dollar Tree —Naperville, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Support Specialist
Wage solutions —Woodridge, IL
- $27 - $30 an hour
- Full-time
- Background check
- Mid-level
- Microsoft Office
- Paid training
- Health insurance
Quick Apply
3d
Customer Experience Representative
DELTA DENTAL OF ILLINOIS —Naperville, IL
- $20 - $24 an hour
- Full-time
- Hybrid work
- Office
- Typing
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
2d
Customer Service Representative
WeatherTech —Bolingbrook, IL
- From $22.50 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Naperville, IL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Part-Time Centralized Scheduling Agent
Gerald Auto Group —Naperville, IL
- $17 - $18 an hour
- Part-time
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Paid time off
Quick Apply
Customer Service Coordinator
Terraboost Media —Naperville, IL
- $22.50 - $23.50 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
PetSuites —Naperville, IL
- From $15 an hour
- Part-time
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Attendant
WashU Carwash —Naperville, IL
- $15 - $20 an hour
- Weekends as needed
- Communication skills
- Entry level
- Under 1 year
9h

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customer service representative jobs near naperville

Account Manager II

Paylocity -
Schaumburg, IL

Apply Now

Job Details

Full-time
$25 - $29 an hour
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Video conferences (communication methods)
Account management
Technical Proficiency

Full Job Description

The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience

Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in naperville

Account Manager II

Customer Relations Manager

E-Commerce Customer Service Manager

Client Success Manager II

Customer Service Representative

Customer Assistant - AT&T

Customer Success Specialist

Customer Service Associate

Customer Service Representative

Customer Service Associate - Temporary

Part-Time Client Service Associate - Financial Services

Customer Service Associate I

Customer Support Specialist

Customer Experience Representative

Customer Service Representative

Pharmacy Customer Service Associate

Part-Time Centralized Scheduling Agent

Customer Service Coordinator

Customer Service Representative

Customer Service Attendant

I want to receive the latest job alert for customer service representative in naperville

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