Top 15 Call center supervisor Jobs in Naperville Il

Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
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Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Disability insurance
Supervisor, Operations (Customer Care)
Central States Funds —Chicago, IL
- $74,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Quality control
- Health insurance
- Dental insurance
8d
Supervisor, Contact Center - Sales
Oncourse Home Solutions —Naperville, IL
- $61,030 - $92,500 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Dispatch Supervisor
DRF Water Heating Solutions —Plainfield, IL
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Service Manager
NVENIA —Wood Dale, IL
- $114,625 - $141,075 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Customer Care Manager
Home Comfort —Des Plaines, IL
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
- AD&D insurance
- Paid holidays
Quick Apply
Care Manager - Registered Nurse
Kidney Care Center Management LLC —Joliet, IL
- $27 - $30 an hour
- Part-time
- Microsoft Word
- Nursing
- RN License
Care Manager - Certified Medical Assistant
Kidney Care Center Management LLC —Joliet, IL
- $21 - $23 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Writing skills
Care Manager - Licensed Practical Nurse
Kidney Care Center Management LLC —Joliet, IL
- $27 an hour
- Part-time
- Microsoft Word
- Nursing
- Computer literacy
Manager, Inbound Sales Development
PAYLOCITY CORPORATION —Schaumburg, IL
- $85,000 - $95,900 a year
- Full-time
- Marketing
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
ATE - Remote Center Manager
Automotive Technology Experts —Westmont, IL
- $100,000 - $125,000 a year
- Full-time
- Clean driving record
- Ability to lift 50 pounds
- Driver's License
- Opportunities for advancement
Quick Apply
Outbound Warehouse Manager
US Foods, Inc. —Aurora, IL
- $65,000 - $105,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Senior Manager - CRM & Contact Center Engineering
Oncourse Home Solutions —Naperville, IL
- $145,920 - $218,880 a year
- Monday to Friday
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
Service Manager
TR MILLER HEATING AND COOLING —Tinley Park, IL
- $80,000 - $90,000 a year
- Monday to Friday
- Background check
- Clean driving record
- Management
- Paid holidays
- Disability insurance
Quick Apply
11d

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Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
The CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound…
$60,000 a year
Quick Apply
Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
In Healthcare Administration, Business or a related field. Provides coaching to ensure team members are equipped with the tools and training needed to meet…
$48,495.33 - $90,192.84 a year

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Collections Supervisor
State of Ohio - Attorney General —Columbus, OH
Works with Information Technology Services (ITS) to troubleshoot issues with business tools. In addition, an Internet search may be conducted of publicly…
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6d
Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
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Contact Center Sales Manager

Spring-Green Enterprises Inc. & Subsidiaries -
Plainfield, IL

Quick Apply

Job Details

Full-time
$60,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Computer literacy
High school diploma or GED
Driver's License
Supervising experience

Full Job Description

SGE Marketing Services Inc, is an affiliate company of Spring-Green Enterprises parent company seeking a full-time Contact Center Sales Manager based out of Plainfield, IL. This is a hybrid position with flexibility to work remote part of the year, along with expectations to work in the Plainfield IL, office during our busy season.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k based on experience.

Summary
Under the guidance of the Director of Contact Center Sales, the Contact Center Sales Manager (CCSM) oversees the Contact Center Sales team and implements initiatives that support business growth for Spring-Green Franchises. The CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance.

Essential Duties and Responsibilities

Manage a year-round staff of up to 10 people as well as the addition and integration of a larger seasonal staff of contact center representatives each spring.
Ensure Sales Team's sales performance targets are consistently met and exceeded.
Work with the Director of Sales to develop appropriate sales techniques to help drive sales performance and partner with the Training team to deploy these techniques to the staff.
Communicate directly with multiple levels of contact center staff as well as members of Spring Green’s marketing, technology and operations departments.
Directly oversee and interact both onsite and virtually with internal and outsourced inbound sales team.
Oversee and ensure successful execution of all outbound sales campaigns.
Work with the training team to provide and update documentation of sales process, procedures and scripts as needed.
Work with Quality Assurance team to ensure telephone communications are consistent with the Sales Team’s expectations as well as company policies and initiatives and analyze QA results to refine sales processes and procedures.
Work with Work Force Management team in creation of staffing plan and communication of daily and weekly staff adjustments as needed based on attendance, call volume, etc.
Monitor and respond to contact center sales inquiries from Spring Green Franchise Owners and the company-owned franchises’ customer service team.
Monitors and ensure the timely completion of measurement collection as requested.
Manage billing of contact center costs to Spring Green Franchises as

Education and/or Experience

High school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
Minimum two to five or more years of sales contact center/call center experience with a minimum of two to three years of successful lead, supervisory or managerial experience.

Computer Skills
Advanced knowledge of call tracking software to record customer data, conversation details and reporting features. Intermediate knowledge of MS Word, Excel, PowerPoint and Microsoft Outlook.

Licenses
Valid driver’s license required with good driving record required for local travel for various meetings and/or training activities.

Equal Opportunity Employer

Check out our websites for more information about us!
https://www.spring-green.com/lawn-care-locations/naperville-il
https://www.petbutler.com/about-us/

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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Refine Your Search

call center supervisor jobs in naperville il

Contact Center Sales Manager

Call Center Supervisor

Supervisor, Operations (Customer Care)

Supervisor, Contact Center - Sales

Dispatch Supervisor

Customer Service Manager

Customer Care Manager

Care Manager - Registered Nurse

Care Manager - Certified Medical Assistant

Care Manager - Licensed Practical Nurse

Manager, Inbound Sales Development

ATE - Remote Center Manager

Outbound Warehouse Manager

Senior Manager - CRM & Contact Center Engineering

Service Manager

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