Description:
TITLE: At Your Service - Bellman/Shuttle Driver
DEPARTMENT: Front Office
REPORTS TO: Director of Rooms/Front Desk Leadership
JOB SUMMARY
To provide safe, professional, and efficient luggage assistance and transportation services while delivering exceptional guest service aligned with hotel and brand standards (e.g., Marriott International standards, if applicable).
ESSENTIAL FUNCTIONS
The Bellman/Driver is responsible for:
- Greeting guests promptly and professionally.
- Assisting with luggage handling.
- Escorting guests to guestrooms.
- Handle guest packages
- Explaining room features and hotel amenities.
- Operating hotel shuttle vehicles safely.
- Drive guest 5 miles radius from hotel.
- Maintaining cleanliness of lobby entrance and vehicles.
- Always ensuring guest safety and security.
- Back up Front Desk agents if necessary.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel.
- Perform general guest services using standard hotel procedures.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Assist other Front Desk employees with guest request and guest needs.
Requirements:
PHYSICAL DEMANDS
- Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to lift to 50 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
- Must be able to exert well-paced ability in limited space.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
AVAILABILITY
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
In accordance with Illinois law, the compensation and benefits for this position are as follows:
Pay Range:
$19.00 - $20.00 per hour, plus tips
Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law.
Benefits
Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:
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Paid time off, including:
- Paid holidays
- Paid sick leave and/or paid leave
- Vacation time
- Medical, dental, and vision insurance
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Life and disability insurance
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Employee Assistance Program (EAP)
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Employee discounts (e.g., hotel stays, food & beverage, and partner programs)
Paid Leave
This position is eligible for paid leave benefits in accordance with applicable state and local laws.
The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.
Scheduling Expectations
Work schedules for this position are based on business needs and may vary, including:
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Evenings, weekends, and holidays
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Shifts based on occupancy levels, events, and seasonal demand
Schedules are communicated in advance in accordance with Company policy.
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws
