Top 72 Computer user support Jobs in Naples, Fl

IT Support Specialist
Entech Computer Services LLC —Naples, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
IT Support Technician
UMI Stone/Opustone —Naples, FL
- Overtime
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
12d
IT Support Technician (Part-Time, Independent Contractor)
Hammer IT Consulting, Inc. —Naples, FL
- Part-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
Accounts Payable Specialist I
Arthrex —Naples, FL
- Word processing
- Basic math
- Continuous improvement
- Paid parental leave
- Health insurance
10d
IT Analyst Business ERP
NCH —Naples, FL
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Endpoint Services Analyst I/II
Florida Gulf Coast University —Fort Myers, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
OPS Non-Student ITS Event Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Maintenance
- High school diploma or GED
- University
Engineering Tech I
Arthrex —Naples, FL
- Mid-level
- High school diploma or GED
- Product management
- Paid parental leave
- Health insurance
4d
Archives Coordinator
Florida Gulf Coast University —Fort Myers, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
7d
Assistant Director of Technology Innovation & Data
Four Seasons —Naples, FL
- Full-time
- System design
- English
- Mid-level
- Health insurance
- Dental insurance
Sr Infrastructure Analyst - Operations & Monitoring
Arthrex —Naples, FL
- Customer service
- 5 years
- System design
- Paid parental leave
- Health insurance
IT Architect Pharmacy
NCH —Naples, FL
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- 5 years
12d
Information Security Analyst II
Florida Gulf Coast University —Fort Myers, FL
- Full-time
- Computer Science
- System design
- HIPAA
Telecommunicator I
City of Naples, FL —Naples, FL
- $25.83 an hour
- Full-time
- Customer service
- Basic math
- Residential
Visual Communications Analyst II
Arthrex —Naples, FL
- Marketing
- Computer literacy
- Research
- Paid parental leave
- Health insurance
SAP Analyst III
Collier County Clerk of the Circuit Court and Comptroller —Naples, FL
- $80,625 a year
- Full-time
- Background check
- 6 years
- Computer Science
- Opportunities for advancement
Student ITS Event Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Maintenance
- University
- Computer skills
Financial Analyst Cost Accounting
NCH —Naples, FL
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Senior Network Engineer
viLogics —Naples, FL
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Customer service
Quick Apply
Contract Administrator Supply Chain
NCH Healthcare System —Naples, FL
- 8 hour shift
- Microsoft Outlook
- Computer literacy
- Research

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IT Support Specialist

Entech Computer Services LLC -
Naples, FL

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Azure
Basic math
English
Public Cloud
Windows
Printer (troubleshooting support)
Hyper-V
IPv6
High school diploma or GED
SQL
Driver's License
Cloud service support
Desktop (troubleshooting support)
Remote access software
Desktop applications
WAN
Server virtualization
Networking equipment (troubleshooting support)
macOS
Productivity software
VPN management
Technical Proficiency
Server hardware support
Active Directory management
Mobile devices

Full Job Description

Full-Time

Exempt

On-Site at Client Location

Candidates should live within a reasonable commuting distance of the Naples location (typically 30–45 minutes).

Position Summary

Support Engineers (IT Support Specialists) are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech’s Service Desk, and potentially at one of our locations with augmented staff. Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone / onsite / via remote access and escalate problems when appropriate. Support Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management.

Why Entech?

Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.

With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.

Essential Duties and Responsibilities

Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Improve customer service, perception, and satisfaction.
Effectively communicate the scope of work for all hourly clients.
Work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.

Required Technical Skills

Intermediate proficiency in and ability to troubleshoot:
Windows 10 and 11 Operating Systems
Workstation and Server Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications.
Microsoft Office Suite
Email and Mobile Device connectivity
Basic proficiency in and the ability to troubleshoot:
Mac OS troubleshooting
IPv4 and IPv6 technologies
LAN/WAN connectivity issues
Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Active Directory
Windows Server2008– 2022
VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
Microsoft 365 and Microsoft Azure

Required Skills and Abilities

Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
Ability to perform basic math computations.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Ability to maintain composure and handle stressful situations.
Must be detail oriented, organized, multi-task oriented and possess excellent communication skills.

Education and Experience

High School Diploma or GED (Two years college or equivalent work experience preferred).
One to two years working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

CompTIA A+ or Equivalent
CompTIA Network+ or Equivalent preferred

Benefits:
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

Quick Apply

Refine Your Search

computer user support jobs in naples, fl

IT Support Specialist

IT Support Technician

IT Support Technician (Part-Time, Independent Contractor)

Accounts Payable Specialist I

IT Analyst Business ERP

Endpoint Services Analyst I/II

OPS Non-Student ITS Event Support Associate

Engineering Tech I

Archives Coordinator

Assistant Director of Technology Innovation & Data

Sr Infrastructure Analyst - Operations & Monitoring

IT Architect Pharmacy

Information Security Analyst II

Telecommunicator I

Visual Communications Analyst II

SAP Analyst III

Student ITS Event Support Associate

Financial Analyst Cost Accounting

Senior Network Engineer

Contract Administrator Supply Chain

I want to receive the latest job alert for computer user support in naples, fl

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