At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
The primary function of the Loan Officer is to sell loan products offered by NewRez. Contact prospective clients to develop and maintain referral sources. Meet with prospective clients at outside locations such as a client’s home. Make in-person calls on real estate agents, financial advisors and other potential referral sources to develop borrower leads.
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Utilize and develop a network of resources for mortgage loan business development and solicitation for new business.
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Utilize, manage and market to a database of customer contacts.
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Maintain a positive sales environment by educating potential borrowers, Real Estate Agents and Homebuilder sales representatives on the Company’s products and services; create and deliver presentations when necessary.
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Complete thorough loan applications by communicating with perspective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve any questions regarding application information.
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Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Rural Housing Development, Bond and Portfolio).
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Negotiate rate, terms and conditions of the loan.
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Lock loans on time and in the correct product type to avoid fall-out.
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Collect up-front fees from applicant.
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Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
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Input loans into appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.
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Assist with, and solve, issues relating to processing, underwriting and closing of loans within employee’s loan pipeline.
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Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors and competition.
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Represent the Company in various community and civic functions to enhance the Company’s image and develop additional business.
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Consistently apply superior decision making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures.
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Maintain compliance on all loan files and pipeline.
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Other duties as assigned.
Education and Experience Requirements
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Must have an active state MLO license in each state where business is to be conducted.
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High-school diploma or GED and a minimum.
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3-years lending origination experience.
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Strong PC skills, including Power Point, Excel, Word and Lotus Notes.
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Solid knowledge of state and local real estate markets.
Knowledge, Skill and Ability Requirements
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Ability to plan for contingencies and anticipate problems and identify risks.
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Ability to negotiate persuasively to produce positive outcomes.
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Ability to effectively listen and respond to customers’ needs.
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Ability to demonstrate a strong desire to satisfy one’s internal and external customers by displaying superior customer service skills.
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Ability to demonstrate corporate responsibility by living our core values – Superior Customer Service, Integrity, Respect, Hard Work, and Long Term Commitment.
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Ability to instill trust and confidence from others.
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Ability to effectively convey and receive ideas, information, and directions.
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Ability to exhibit professional written and verbal communication at all times.
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Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
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Ability to value contribution of all team members and is effective at resolving workplace conflicts.
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Ability to establish positive rapport with customers.
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Ability to seek out new and creative ways to provide solutions to the customer’s needs.
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Ability to demonstrate solid selling skills and techniques.
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Ability to influence others to gain commitment.
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Ability to maintain an intense optimism and focus on achieving goals even under adversity.
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Ability to recover quickly from setbacks and rejections.
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Ability to maintain and foster strong partnerships with customers.
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Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service.
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Ability to complete all required training courses on time.
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Ability to identify customer needs and adapt sales presentations effectively.
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Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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