Title:
Installation Project Specialist - Synergy
*This position is based in Fort Myers, FL. Remote available for the right candidate.*
*Project work is mostly in East Coast and Midwest locations*
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Installation Project Specialist to manage the installation of Synergy integration projects from initial setup to customer Go-Live. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Essential Duties and Responsibilities:
- Manage successful integration project Go-Lives with local Arthrex agencies and customers.
- Manage customer expectations and stakeholder communication proactively to drive product and solution value.
- Advocate for customers and foster a customer-centric team environment.
- Provide product technical training or present on using video/audio systems to hospital Biomed staff, OR Staff, Service Technicians, or support personnel.
- Provide customer feedback on product usage and experience to advocate and connect the clients’ wishes to the business’s larger strategy.
- Lead cross-functional team efforts between installers, Project Management, and logistics to expedite installations.
- Oversee and direct installation teams, ensuring projects are completed on time and within budget.
- Configure, install, and test AV systems, including audio, video, and control systems.
- Communicate with clients, project managers, and engineers, providing updates and addressing concerns.
- Ensure all installations meet quality standards and adhere to project specifications.
- Maintain accurate records of installations, testing, and troubleshooting.
- Diagnose and resolve equipment performance issues as well as assist in the implementation of the remediation of the problem.
- Exhibit professionalism at all times by following SOPs, SLAs, and Work Instructions.
- Provides suggestions for improvement to systems.
- Recommend changes to documentation when applicable.
- Assist and manage escalated issues with integrated systems.
- Travel up to 75%
Education and Experience:
- High school diploma or equivalent is required.
- Bachelor's Degree preferred.
- Minimum 5 years of experience in AV installation, preferably with a focus on hospital environments.
Knowledge and Skill Requirements/Specialized Courses and/or Training:
- Must meet hospital credentialing requirements.
- Proficient understanding of Cable Media: the ability to distinguish Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling required.
- Proficient understanding of Cable Handling and Terminations: the ability to maintain proper cable pull techniques, ability to maintain uniform cable dressing and secure system connections; Solder, Fiber-Terminations, and Crimp, Compression for audio, video, network, control, and power devices.
- Ability to read and interpret blueprints and schematics.
- Flexible scheduling is required to accommodate customer needs. The Hybrid shift is from 12 pm to 9 pm, but may vary. A hybrid day schedule to include Saturdays may also be required as needed to support customers.
- Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Excellent organizational and time management skills.
- Excellent interpersonal and customer communication skills.
- PMP Certification is preferred.
- Workfront experience is preferred.
- CompTIA A+ certification or related Audio/Video certification (CTS) or relevant technology certification/credentials is preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Arthrex Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Gym Reimbursement Program
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
