The Resident Care Coordinator supervises the day-to-day healthcare operations of the community to ensure residents’ healthcare needs are met. The Resident Care Coordinator reports to the Wellness Director, ensuring residents are treated with respect and dignity and ensure quality care as residents’ healthcare needs change.
PRIMARY DUTIES AND RESPONSIBILITIES
The primary responsibility of the Resident Care Coordinator is to oversee and lead licensed nurses and other direct care staff within the community to ensure all care commitments and regulations are met, all residents experience a carefree and healthy lifestyle and family members are satisfied with the care provided. The Resident Care Coordinator is to assist the Wellness Director in maintaining and operating the clinical aspects of the Community. The Resident Care Coordinator will assume the duties of the Wellness Director in their absence. The Resident Care Coordinator will oversee the Community wellness program in an efficient, cost-effective manner; safely meeting residents' needs in strict accordance with Concordis’ policies and procedures.
- Ensure completion and accuracy of admissions.
- Complete periodic and episodic level of care plans based on timing and change of condition.
- Complete all assessments as due and as indicated. Communicate changes with Wellness Director.
- Update service plans as indicated.
- Provide for emotional and physical comfort and safety of residents.
- Observe, record, report, treat symptoms and reactions of residents.
- Carry out MD orders.
- Ensure medications are always available and that medications are reordered in a timely manner.
- Supervise care staff to ensure ADL duties are completed.
- Monitor EMAR and Services dashboard regularly throughout shift to ensure services are rendered as ordered. Notify staff of discrepancies to rectify situations and complete documentation.
- Monthly cart audits.
- Monitor accuracy of information in residents’ chart.
- Ongoing chart audits.
- Review of the 24-hour report.
- Maintaining current 1823’s. Obtaining new 1823’s based on change of condition.
- Assist care staff in problem solving skills with ongoing task training.
- Identify unsafe or incorrect practices of staff and implement a plan of correction with the Wellness Director.
- May perform on-site evaluations of residents admitted to alternate care environments for treatment and report findings to the Wellness Director with the goal of returning resident to a Concordis Senior Living community.
- Evaluates residents; documents change in condition, and notify the wellness director, physician, and resident’s legally responsible party/family of resident’s condition and reaction to medications, treatments and significant incidents.
- Communicate with resident’s physician re: resident’s status and condition changes and need for new orders. Obtains refills for medications. Ensures residents are prepared for physician appointments, prepares Physician Visit Form reviews and updates resident chart upon return.
- Assists with implementing infection control procedures and universal precautions as needed.
- Receive report from care staff daily. Report findings to the Wellness Director.
- Responsible for ensuring proper technique is used with recording and handling of narcotics.
- Rotate call with the Wellness Director.
- Makes daily rounds evaluating care rendered and supervising staff.
- May work vacant shifts if needed.
- Attend all required training, maintaining compliance with company policy and State.
- Read, understand and comply with all company policies and procedures.
- May perform other duties as needed and/or assigned.
REQUIRED SKILLS AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Licensed Practical Nurse (LPN) licensure or Certified Medication Technician. May consider healthcare experience in lieu of LPN License.
- 3 years of relevant experience leading a health & wellness department or similar department with a population of older adults, preferably in an assisted living environment. Memory Care experience is also preferred.
- Must be an independent worker with good verbal/written communication skills able to multi-task and problem solve.
- Ability to maintain patience, composure, and dignity in an emergency or crisis while maintaining confidentiality
- Must be highly customer oriented and responsive with the needs of Residents, Families and Team Members.
- Able to work under pressure and balance multiple priorities and assignments.
- Strong team-building skills including the ability to lead, cooperate & motivate
- Valid driver’s license and satisfactory driving record
- Ability to satisfy Level II background screening requirements.
- Excellent decision-making skills, organizational and time management skills.
- Proficient in use of computers and technology competencies, including Word, Excel, PowerPoint, Outlook and other Microsoft Windows applications.
- Ability to work evenings, weekends and minimal travel.
- Must be flexible, innovative, persistent and committed to successful completion of assignments.
- Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
- Supports a dignified and caring atmosphere with residents, residents’ families, visitors and Team Members.
- Protects privacy and confidentiality of information pertaining to the resident, Team Member, residence, company information and records.
- Maintains safe and secure working environment and practices safe working habits.
- Participate in training, in services, and attend meetings as required.
- High school diploma.
- Must possess high-energy/enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal/public speaking skills
SUPERVISORY RESPONSIBILITIES
Responsible for the direct supervision of the community’s Care partners, LPNs and Nursing Team Members and is an on-call position.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate in English and understand and follow written and oral instructions.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Effective written and oral communication skills are essential.
CERTIFICATES, LICENSES, REGISTRATIONS
You must possess and maintain a safe, valid driver’s license and access to a private vehicle for business use. LPN or other license is to be kept current with licensing agency.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the Team Member is regularly required to talk and/or hear. The Team Member is frequently required to stand, walk, and reach with hands and arms.
The Team Member is occasionally required to sit and stoop, kneel and crouch. The Team Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you live less than a 45-minute drive from the community?
- Are you able to work a "staggered" shift of either Sunday - Thursday or Tuesday - Saturday?
Language:
License/Certification:
- LPN (Preferred)
- Certified Medication Technician (Preferred)
Work Location: In person
