Top 4 Customer support & client services managers Jobs in Naples, Fl

Customer Service Supervisor
ZOOM TAN INC —Naples, FL
- Full-time
- Mid-level
- Office
- Supervising experience
- Disability insurance
- Dental insurance
Quick Apply
7d
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Bonita Springs, FL
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3h

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Customer Service Supervisor

ZOOM TAN INC -
Naples, FL

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Live chat
Optimizing workflow processes
Statistics
Knowledge management
Sales reporting
Email customer support
Texting/chatbox tools
Team supervision
Managing teams in a customer support role
Phone communication
Upselling
Sales training instructional design
Customer satisfaction tracking
Sales training
Team scheduling
Mid-level
Incident Escalation
Refund processing
Data summary reports
Financial issue resolution
Managing clients in a customer support role
Team development
Quality performance measurement
Supervising experience
Customer service training (staff training program)
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Sales coaching
Increasing sales revenue
Quality improvement

Full Job Description

Zoom Tan is currently hiring a Customer Service Representative to work in their Corporate Office in Naples, Florida!

Offering a complete benefit package (Health, Dental, Vision, Matched 401(k) Plan, and Life and Disability Insurance) for all employees working over 30 hours/week. Full Time employees also receive 3 weeks Paid Time Off (PTO) each year at hire!

We are seeking individuals that have excellent verbal communication skills and attention to detail to work at our corporate office assisting our clients and salon employees by phone with their needs.

Position Summary

The Customer Service Supervisor reports to the Operational Support Manager and leads the Customer Service team. This role supports daily team performance, coaching, training,

scheduling, customer calls, chats, escalations, refunds, disputes, Google reviews, customer care follow-up, and timely responses to all customer care emails. The Team

Lead is expected to actively handle calls, chats, emails, and escalations while also helping the team meet service, sales, quality, productivity, and customer experience goals.

Key Responsibilities

Lead, coach, train, schedule, and support Customer Service team members to ensure consistent performance, accountability, professionalism, and coverage.
Actively take customer calls, respond to chats, handle escalations, and provide backup support during highvolume periods.
Oversee customer care inbox, including ensuring all customer care emails are

reviewed, responded to, followed up on, and resolved in a timely and professional manner.

Monitor live calls, chats, AI call reports, and monthly call reviews to identify

coaching opportunities, knowledge gaps, quality concerns, and process improvements.

Track and report key department statistics, including call volume, response times,

call quality, chat activity, sales numbers, sales performance, refund activity, disputes, Google review response activity, monthly statistic goals, and progress

toward department goals.

Create and maintain customer service procedures, sales training materials, call

guides, scripts, FAQs, response standards, coaching tools, sales goals, monthly statistic goals, and training support for the AI and knowledge base used for both

phones and chat.

Coach team members on customer communication, call quality, sales confidence,

product knowledge, upselling, problem resolution, accurate policy guidance, and ways to improve individual and team sales results.

Support refund requests, approve or deny refunds when appropriate, review

chargeback letters, ensure disputes are handled properly and on time, and manage customer care concerns and escalated issues according to company guidelines.

Ensure Google reviews are monitored and responded to in a timely, appropriate, and professional manner, with onestar review responses reviewed before posting.
Provide realtime support to team members and communicate recurring customer concerns, policy questions, or process improvement opportunities to leadership.
Perform other duties as assigned to support the Customer Service department,

Operational Support team, and overall business needs.

Qualifications and Skills

Must live in Naples, FL or be willing to relocate here.
Previous customer service, call center, salon, retail, or operational support experience preferred.
Prior leadership, coaching, training, or team lead experience preferred.
Strong communication, organization, problemsolving, and followthrough skills.
Ability to remain calm and professional when handling escalated customer situations.
Comfortable reviewing performance data, identifying trends, coaching employees, and recommending improvements.
Salesminded approach with sound judgment when reviewing refunds, disputes,

customer concerns, and escalations.

Quick Apply

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customer support & client services managers jobs in naples, fl

Customer Service Supervisor

Director of National Strategic Client Services- Employee Benefits

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