Top 8 Customer support coordinator Jobs in Naples, Fl

Event Customer Experience Coordinator- The Ritz Carlton Naples Beach Resort
Encore Global —East Naples, FL
- $17.21 - $22.37 an hour
- Weekends as needed
- Administrative experience
- High school diploma or GED
- Associate's degree
Customer Service Coordinator
Empowered Global Inc. —Naples, FL
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
13d
Coordinator Client Relations
NCH —Naples, FL
- 8 hour shift
- Background check
- Microsoft Outlook
- Hospital
1d
Seasonal Service Coordinator
Pool Brands LLC —Naples, FL
- $25 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Employee discount
4d
Client Services Coordinator
Kushi Law Firm, P.A. —Naples, FL
- $22 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Client Services Coordinator
Associates and Bruce L. Scheiner —Naples, FL
- $18 - $23 an hour
- Overtime
- Clean driving record
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
1d

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Event Customer Experience Coordinator- The Ritz Carlton Naples Beach Resort

Encore Global -
East Naples, FL

Apply Now

Job Details

Full-time
$17.21 - $22.37 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position Overview

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

Customer Contact

Acknowledge and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Pro-actively identify potential issues and provides solutions to client’s concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend Venue meetings as required.

Billing

Communicate billing information to customers, resolve billing concerns and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.

Data Entry

Enter customer contact information and details into CRM system.
Enter and reconcile Exhibit customer payments into the billing system.

Customer Engagement

Accompany selling manager on PreCon and Site Visit meetings as needed.
Coordinate customer follow-up and support thank you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team and venue partners.

Operational Support

Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.

Job Qualifications

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred.
Proficiency Microsoft 365 and web-based applications.
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Instills Trust
Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Ability to Prioritize

Value People

Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting: 6-8 hours per day
Standing: 2-3 hours per day
Walking: 0-1 hours per day
Stooping: 0-1 hours per day
Crawling: 0-1 hours per day
Kneeling: 0-1 hours per day
Bending: 0-1 hours per day
Reaching (above your head): 0-1 hours per day
Climbing: 0-1 hours per day
Grasping: 0-1 hours per day

Lifting Requirements

0-15 lbs*: Frequently
16-50 lbs*: Occasionally
51-100 lbs: Never
Over 100 lbs: Never

Carrying Requirements

0-15 lbs*: Frequently
16-50 lbs*: Occasionally
51-100 lbs: Never
Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously

Pushing/Pulling Requirements

0-15 lbs*: Occasionally
16-50 lbs*: Occasionally
51-100 lbs*: Never
Over 100 lbs: Never
Identifies the physical requirements that team members perform without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $17.21 - $22.37

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

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customer support coordinator jobs in naples, fl

Event Customer Experience Coordinator- The Ritz Carlton Naples Beach Resort

Customer Service Coordinator

Coordinator Client Relations

Seasonal Service Coordinator

Client Services Coordinator

Client Services Coordinator

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