Top 22 Guest service agent Jobs in Naples, Fl

Reservationist - Remote
Guest Services, Inc. —Naples, FL
- $18 an hour
- Full-time
- 18 years or older
- Microsoft Outlook
- Computer literacy
6d
Front Desk Agent
Courtyard By Marriott Naples —Naples, FL
- $18 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent
Bayfront Inn 5th Ave —Naples, FL
- $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Free parking
- Employee discount
Quick Apply
7d
Front Desk Agent
Marriott International, Inc —Naples, FL
- Full-time
- Hotel
- High school diploma or GED
- Front desk
6d
Guest Service Agent - Embassy Suites Ft. Myers Estero
Hilton —Estero, FL
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Edgewater Beach Hotel —Naples, FL
- $17 an hour
- Full-time
- High school diploma or GED
- Criminal background check
- Organizational skills
- Free parking
- Disability insurance
Quick Apply
Front Desk Spa Specialist
Troon —Naples, FL
- Part-time
- High school diploma or GED
- Entry level
- Resort
Quick Apply
Office Assistant
Xclusive Homes, LLC —Naples, FL
- $35,000 a year
- Spanish
- Office
- Administrative experience
Quick Apply
Front Desk Agent
Innovation Hotel —Naples, FL
- From $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
- Paid jury duty
- Health savings account
Quick Apply
1d
Reservations Agent
Marriott International, Inc —Naples, FL
- Full-time
- Hotel
- High school diploma or GED
- 1 year
8d
Front Desk Agent - (FT & PT)
Inn of Naples —Naples, FL
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
Quick Apply
9h
Front Desk Agent
Shangri-La Springs —Bonita Springs, FL
- Weekends as needed
- Computer literacy
- Computer skills
- Entry level
9d
Front Desk Agent/Hyatt House Naples/Part-Time
Schulte Hospitality Group —Naples, FL
- $17 - $19 an hour
- Part-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
8h
Front Desk Receptionist/Office Assistant
Imperial Bonita Estates —Bonita Springs, FL
- From $18 an hour
- Full-time
- Background check
- Computer literacy
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
14d
Night Audit (Part-Time)
Inn of Naples —Naples, FL
- $18 an hour
- Part-time
- Sales
- Writing skills
- Mid-level
Quick Apply
Front Desk Supervisor
Edgewater Beach Hotel —Naples, FL
- $19 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Free parking
- Disability insurance
Quick Apply
Guest Service Agent
TownePlace Suites Estero, FL —Estero, FL
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Cleaning
Front Office Clerk
Hilton Marco Island Resort and Spa —Marco Island, FL
- $18 an hour
- Weekends as needed
- Writing skills
- Basic math
- No experience needed
Quick Apply
Front Desk Agent
Hyatt Place Coconut Point —Estero, FL
- $15.50 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
8d
FRONT DESK AGENT- Margaritaville Fort Myers Beach-
TPI Hospitality —Fort Myers Beach, FL
- High school diploma or GED
- Conflict management
- Organizational skills
- Free parking
- Paid holidays
Quick Apply
9h

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guest service agent jobs near naples, fl

Reservationist - Remote

Guest Services, Inc. -
Naples, FL

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Job Details

Full-time
$18 an hour
6 days ago

Qualifications

Computer operation
Microsoft Outlook
Phone communication
Computer literacy
English
High school diploma or GED
Desktop applications
Property management systems (PMS)
Guest services software
Telephone systems
Customer information system software
Conducting sales calls
Office phone management

Full Job Description

Compensation Amount:

18.00 USD Hourly

Job Summary:

The Reservations Agent must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email, SMS and website chat communication with guests.

Job Description:

ESSENTIAL FUNCTIONS

Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume.
Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies. Upsell to higher priced products or packages when possible.
Effectively and respectfully communicate with customers verbally and through email or messaging.
Be aware of individual location promotions, area events, social media activity and digital campaigns to ensure accurate guest communication.
Develop a full working knowledge of the company brand and each individual location including but not limited to location website, product types, destination information, amenity information and hours, location, policies, fees, and ADA specifications.
Respond to guest inquiries (through voice, SMS, email, or social media) and assist in resolving customer complaints.
Accurately post charges and refunds to reservations when necessary.
Perform department opening and/or closing procedures.

SKILL AND KNOWLEDGE REQUIREMENTS

High School Diploma. Minimum of at least 18 years of age.
Some job-related experience preferred.
Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
Excellent interpersonal, administrative, telephone and other communication skills.
Strong customer service abilities. Actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Ability to sit or stand at a desk in front of a computer for the entire workday.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).

EQUIPMENT USED

Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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Refine Your Search

guest service agent jobs in naples, fl

Reservationist - Remote

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent - Embassy Suites Ft. Myers Estero

Front Desk Agent

Front Desk Spa Specialist

Office Assistant

Front Desk Agent

Reservations Agent

Front Desk Agent - (FT & PT)

Front Desk Agent

Front Desk Agent/Hyatt House Naples/Part-Time

Front Desk Receptionist/Office Assistant

Night Audit (Part-Time)

Front Desk Supervisor

Guest Service Agent

Front Office Clerk

Front Desk Agent

FRONT DESK AGENT- Margaritaville Fort Myers Beach-

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