Top 229 Customer experience specialist Jobs in Naples Fl

Customer Service Parcel Specialist
FedEx Office —Marco Island, FL
- Full-time
- Research
- Hotel
- High school diploma or GED
8d
PATIENT ACCESS SPECIALIST
AVOW HOSPICE INC —Naples, FL
- $21.00 - $23.50 an hour
- Spanish
- Microsoft Excel
- Basic math
- 403(b) matching
- Mileage reimbursement
Quick Apply
Recreation Specialist I - North Collier Regional Park Athletics
Collier County, FL —Naples, FL
- $17.51 - $28.02 an hour
- Full-time
- CPR Certification
- Customer service
- Office
1d
Program Specialist (Guardianship)
THE 20TH JUDICIAL CIRCUIT OF FLORIDA —Naples, FL
- $47,980.92 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Tuition reimbursement
2d
Scheduling Specialist (Full-time, Days)
Physicians Regional Medical Center - Pine Ridge —Naples, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
Resident Relations Specialist - Milano Lakes
AIR Communities —Naples, FL
- $20 - $21 an hour
- Full-time
- Pass drug screening
- Mid-level
- Criminal background check
- Commuter assistance
- Paid parental leave
Quick Apply
Resident Relations Specialist - Aster at Lely
AIR Communities —Naples, FL
- $20 - $22 an hour
- Full-time
- Pass drug screening
- Mid-level
- Real Estate License
Quick Apply
Patient Care Specialist II
Millennium Physician Group, LLC —Naples, FL
- $18 - $27 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
5d
Travel Specialist II (2nd Shift - Hybrid 1 Day Onsite))
Arthrex —Naples, FL
- $24.25 - $38.00 an hour
- Extended hours
- Hybrid work
- Spanish
- Writing skills
- Basic math
- Paid parental leave
- Health insurance
Onsite Service Specialist - Naples, FL
MSC Industrial Supply Co. —Naples, FL
- $20.19 - $29.32 an hour
- Full-time
- Military
- Computer literacy
- Salesforce
- Paid holidays
- Health insurance
3d
Move Specialist
The Moorings Park Institute Incorporated —Naples, FL
- Temporary
- English
- Residential
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
5d
Lead Generation Specialist
Generator Supercenter of Fort Myers —Naples, FL
- From $18 an hour
- Part-time
- Background check
- Sales
- Customer service
Quick Apply
Commercial Loan Officer - SBA Specialist
Gulf Coast Business Bank —Naples, FL
- $90,000 - $140,000 a year
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Disability insurance
- Health insurance
Quick Apply
5d
Business Development Specialist
AIRPORT KIA —Naples, FL
- $16 - $17 an hour
- Email
- Bilingual
- Dealership
- Customer service
- Health insurance
- Opportunities for advancement
Quick Apply
Tax Expert - Expert Center (Southeast)
Intuit —Naples, FL
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
4d
Event Technical Specialist (Video) Part Time on call- Naples market
Encore Global —East Naples, FL
- $25.19 - $32.75 an hour
- Part-time
- Customer service
- Mid-level
- 3 years
Lead Coding Specialist, Fully Remote, CPC or RHIT certified,FT
Baptist Health South Florida —Florida
- $31.20 - $40.56 an hour
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- 5 years
- Wellness program
- Health insurance
Leasing Professional - New Lease Up
Ascend Management —Naples, FL
- $36,000 - $44,000 a year
- Full-time
- Sales
- Inventory management
- Office
- Health insurance
- Dental insurance
Quick Apply
Event Sales Specialist - Ft. Myers/Naples/Bonita Springs, FL
Window Nation —Bonita Springs, FL
- $18 an hour
- Part-time
- Hospitality
- Maintenance
- High school diploma or GED
- Travel reimbursement
- Paid training
Quick Apply
Kitchen Sales and Design Specialist
Cabinets To Go LLC —Naples, FL
- Full-time
- Mid-level
- Communication skills
- Retail sales
- Paid holidays
- Health insurance
Quick Apply
9d

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Customer Service Parcel Specialist

FedEx Office -
Marco Island, FL

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Client relationship management
Computer operation
Customer communication
Equipment safety procedures
Customer relationship building
Moving
High school diploma or GED
Technical Proficiency
Cross-functional communication
Quality data entry
Team building
Office record organization

Full Job Description

POSITION SUMMARY:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Primary responsibility for coordination of all shipping related services and activities, include:
Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
May pick-up and deliver customer packages throughout the hotel facility
Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Utilize pallet jacks and other large package handling equipment (where applicable)
Follow all Equipment Safety and Package Security guidelines
Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
Set priorities of customer requests
Maintain high levels of customer service
Use sound judgement to resolve customer service issues or refunds
Employ investigative research for mis-labeled packages
Troubleshoot routine equipment problems
May provide leadership on assigned shifts and direct work of other team members
Perform multiple tasks at the same time
Follows instructions of supervisors and assists other team members in performing center functions
Collate, sort and organize communications and other forms of information provided by customers and the venue
Assist in the training of center team members
Operate the point of sale terminal (POS) ensuring package handling fees are collected
Perform daily close-out procedures on POS
May assist team members in goal setting and skill development
Performs administrative duties, including bidding, ordering supplies and inventory control
May operate photocopy, binding and other business center equipment
Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
May pick-up and deliver customer orders
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Prepares bank deposit slips
Perform all other duties as needed or requested

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent education required
Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
Proven strong organization and planning skills
Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
High integrity individuals who present professional image through effective written and verbal communication skills
Excellent team building and collaborative skills; ability to develop strong customer relationships
Strong problem solving skills
Ability to accurately translate and record information into electronic tracking system with 100% accuracy
Proficiency with computer systems and ability to learn new software applications quickly.
Ability to pass an OSHA certification for any equipment in center calling for such certification
Ability to move 75 pounds unassisted
Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
Physical stamina to walk up to 10 miles per shift

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 75 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to communicate effectively with customers, vendors, partners, and other team members
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability to work with minimal supervision
Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights
Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.

Apply Now

Refine Your Search

customer experience specialist jobs in naples fl

Customer Service Parcel Specialist

PATIENT ACCESS SPECIALIST

Recreation Specialist I - North Collier Regional Park Athletics

Program Specialist (Guardianship)

Scheduling Specialist (Full-time, Days)

Resident Relations Specialist - Milano Lakes

Resident Relations Specialist - Aster at Lely

Patient Care Specialist II

Travel Specialist II (2nd Shift - Hybrid 1 Day Onsite))

Onsite Service Specialist - Naples, FL

Move Specialist

Lead Generation Specialist

Commercial Loan Officer - SBA Specialist

Business Development Specialist

Tax Expert - Expert Center (Southeast)

Event Technical Specialist (Video) Part Time on call- Naples market

Lead Coding Specialist, Fully Remote, CPC or RHIT certified,FT

Leasing Professional - New Lease Up

Event Sales Specialist - Ft. Myers/Naples/Bonita Springs, FL

Kitchen Sales and Design Specialist

I want to receive the latest job alert for customer experience specialist in naples fl

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