Top 15 Customer service manager Jobs in Naples Fl

Client Relationship Manager
NEST of Florida —Bonita Springs, FL
- From $60,000 a year
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Quick Apply
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Naples, FL
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Customer Experience Supervisor I - Coastland S/C
JCPenney —Naples, FL
- $21.00 - $26.25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Lead Retail Customer Service Associate
FedEx Office —Naples, FL
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
12d
Customer Service Supervisor
Seed to Table —Naples, FL
- Full-time
- Management
- Ability to walk for extended periods
- Mid-level
- Employee discount
Quick Apply
Restaurant Supervisor
DeRomo's —Bonita Springs, FL
- Mid-level
- High school diploma or GED
- Restaurant
Quick Apply
11d
Customer Experience Lead (CXL) - Estero
Fit2Run —Estero, FL
- $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
Quick Apply
Retail Customer Service Lead
PetSmart —Estero, FL
- $14.71 - $21.97 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Lead Customer Service Representative
Circle K —Bonita Springs, FL
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account

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Client Relationship Manager

NEST of Florida
Bonita Springs, FL

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Job Details

From $60,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Data visualization software proficiency
Financial reporting
Metrics Reporting
High school diploma or GED
Business intelligence tools
Sales management systems proficiency
Financial performance measurement
CRM system proficiency
Productivity software
Data analytics tools

Full Job Description

Client Relationship Manager

Client ownership. Strategic impact. Trusted partnerships.
If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.

Sewell, New Jersey / Bonita Springs, Florida

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

We believe strong client relationships are built through accountability, communication, and teamwork.

What You’ll Do

You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.

Build and maintain strong client relationships to retain and grow business
Manage a dedicated portfolio of client accounts
Lead client meetings and support Quarterly Business Reviews (QBRs)
Handle escalations and coordinate resolution with Operations and ISP partners
Oversee work order activity, service performance, and SLAs
Review financial reporting, monitor margins, and address billing or proposal issues
Collaborate with Sales on growth opportunities and maintain CRM activity
Mentor and support Client Relationship Specialists and Associates
Ensure KPIs, productivity goals, and client expectations are consistently met

Who Thrives in This Role

Relationship-focused professionals comfortable working with corporate clients
Strong communicators who can address service, pricing, and performance questions
Organized, strategic thinkers who manage multiple priorities effectively
Team-oriented leaders who enjoy mentoring and collaboration

Requirements

High school diploma or GED
3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
Strong understanding of client service, financial metrics, and KPIs
Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
Ability to travel up to 10% as needed

Pay & Perks

Competitive starting salary at $60k based on experience
Eligibility for Company Incentive Program
PTO package including Holiday, vacation, personal and sick time
Medical plans with employer contribution
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP) with insurance plan
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement and philanthropic events

Our Values

Innovation: Driving results through technology and operational excellence
Helping: Supporting clients, communities, service providers, and employees
Together: Building trusted partnerships through teamwork and respect

Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer.

If you’re ready to own client relationships and make a real impact apply today.
We’re excited to meet you.

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Financial: Inspired to perform well by monetary reimbursement
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in naples fl

Client Relationship Manager

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Customer Experience Supervisor I - Coastland S/C

Lead Retail Customer Service Associate

Customer Service Supervisor

Restaurant Supervisor

Customer Experience Lead (CXL) - Estero

Retail Customer Service Lead

Lead Customer Service Representative

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