Talent & Training Director
Chick-fil-A City Gate | Naples, FL
Where Leadership and Purpose Meet
About Chick-fil-A City Gate
At Chick-fil-A City Gate, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.
Our core values guide everything we do:
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Serve – our team, community, and guests with genuine care.
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Develop – ourselves, our teams, and our business for lasting impact.
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Inspire – excellence, growth, and purpose in everything we do.
We’re not just opening a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.
Position Summary
The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A City Gate. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values: Serve | Develop | Inspire. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A City Gate.
Key Responsibilities:
Culture & Team Engagement:
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Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
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Serve as a culture champion, modeling and reinforcing Chick-fil-A City Gate’s vision, values, and culture in every interaction.
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Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.
Talent Acquisition & Onboarding:
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Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
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Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
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Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.
Training & Development:
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Design, deliver, and monitor training programs for new hires and current team members.
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Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
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Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.
Operational Support:
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Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
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Must be willing to work in Operations alongside team members as business needs require.
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Monitor and coach team members and leaders on performance, guest experience, and operational standards.
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Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.
Performance & Retention:
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Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
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Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
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Ensure consistent application of policies, disciplinary processes, and recognition programs.
Communication & Administration:
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Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
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Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
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Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.
Additional Expectations:
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Demonstrates flexibility by performing other duties as assigned to support operations and team success.
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Must be able to safely lift up to 50 lbs and stand for extended periods.
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Maintains consistent and reliable attendance with dependable transportation.
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Upholds Chick-fil-A City Gate’s standards of excellence, integrity, and professionalism in all interactions.
Qualifications:
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Proven leadership experience in talent management, training, or team development.
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Strong understanding of recruitment, onboarding, training, and retention best practices.
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Excellent organizational, communication, and interpersonal skills.
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Ability to lead by example, inspire others, and embody the Serve | Develop | Inspire values.
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Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
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Flexible schedule, including availability for weekends, holidays, and occasional evenings.
Preferred Attributes:
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Chick-fil-A experience preferred.
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Strategic thinker who thrives in dynamic, fast-paced environments.
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Skilled at mentoring, coaching, and developing high-performing teams.
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High emotional intelligence and relational awareness.
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Committed to continuous learning, personal growth, and professional development.
Compensation & Benefits:
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Competitive Pay based on experience and availability.
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Performance-based bonus potential.
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401(k) with employer match (after one year).
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Monthly Contribution toward health, dental and vision insurance for full-time employees.
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Free Virtual Health Care Benefit for all team members.
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Paid Time Off Benefit for Full Time Members - accrual up to 120 hours per year.
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Daily Meal Allowance during scheduled shifts.
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Scholarship Opportunities through Chick-fil-A Remarkable Futures.
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Referral Bonus Program for qualified hires.
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Quarterly Uniform Stipend.
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Monthly Cell Phone Stipend- up to $50.
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Closed on Sundays – time for rest, family, and community.
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Opportunities for growth and leadership development within the restaurant.
Our Commitment
At Chick-fil-A City Gate, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling to Serve, Develop and Inspire our guests, teams and the community. The Talent & Training Director plays a pivotal role in shaping our culture, developing our people, and creating a world-class experience for every team member and guest.
