Exquisite Timepieces is one of the largest luxury watch retailers in the United States and an Authorized Dealer for more than 60 of the world's most respected watch brands, including Omega, Tudor, Grand Seiko, Hublot, Breguet, TAG Heuer, and many others. We also maintain one of the largest pre-owned luxury watch inventories in the world, serving collectors and enthusiasts across the globe.
As we continue to grow, we are looking for a Sales Trainer who is HIGH ENERGY, passionate about developing people, improving performance, and creating a culture of continuous learning.
Position Summary
The Sales Trainer is responsible for developing, implementing, and continuously improving all sales training programs for Exquisite Timepieces. This individual will onboard new sales consultants, coach existing team members, reinforce luxury selling techniques, and ensure every client receives a consistent, world-class experience.
This role is ideal for someone who loves teaching, coaching, motivating others, and holding teams accountable while helping sales professionals reach their full potential.
Key Responsibilities
New Hire Onboarding
- Design and manage a structured onboarding program for all new sales consultants.
- Train new employees on company policies, systems, and procedures.
- Teach luxury sales techniques and customer relationship building.
- Educate employees on our brand portfolio, watch terminology, complications, and competitive positioning.
- Ensure every new hire is fully prepared before interacting with clients independently.
Sales Coaching
- Observe sales interactions and provide real-time coaching.
- Conduct regular one-on-one coaching sessions.
- Identify performance gaps and develop improvement plans.
- Help increase closing percentage, average transaction value, and client retention.
- Reinforce consultative selling rather than transactional selling.
Product Education
- Build and maintain educational programs for all watch brands.
- Coordinate vendor training sessions with brand partners.
- Keep the sales team current on new product launches and collections.
- Create product quizzes and certification programs.
Sales Process Development
- Standardize the customer experience from greeting through follow-up.
- Create and document sales playbooks and best practices.
- Develop objection handling guides and sales scripts.
- Improve follow-up processes and clienteling strategies.
Performance Management
- Track training effectiveness using measurable KPIs.
- Monitor onboarding progress.
- Report individual and team development metrics to leadership.
- Recommend additional coaching opportunities.
Training Content Creation
Develop:
- Training manuals
- SOPs
- Video training
- Sales guides
- Product reference materials
- Role-playing exercises
- Knowledge assessments
Culture & Leadership
- Foster a culture of accountability, professionalism, and continuous improvement.
- Encourage collaboration and knowledge sharing.
- Lead weekly sales meetings and training sessions.
- Celebrate wins while constructively addressing performance opportunities.
Qualifications Required
- 3+ years of sales training experience.
- Proven ability to coach sales professionals to higher performance.
- Strong presentation and communication skills.
- Excellent organizational skills.
- Ability to motivate and inspire teams.
- Comfortable providing direct, constructive feedback.
- Strong understanding of CRM systems and sales reporting.
Preferred
- Luxury retail experience.
- Luxury watches or fine jewelry experience.
- Automotive luxury sales experience.
- Hospitality or high-end client service background.
- Experience creating training programs from the ground up.
Skills
- Coaching & mentoring
- Public speaking
- Leadership
- Emotional intelligence
- Sales psychology
- Client relationship management
- Presentation skills
- Time management
- Problem solving
- Training program development
- Performance analytics
Success Metrics
Success in this role will be measured by:
- Reduced time for new hires to become productive.
- Increased closing percentages.
- Increased average transaction value.
- Improved customer satisfaction.
- Higher employee retention.
- Product knowledge assessment scores.
- CRM utilization and follow-up compliance.
- Consistent execution of the Exquisite Timepieces sales process.
What We're Looking For
The ideal candidate is passionate about helping people succeed. They naturally coach, motivate, and inspire others while holding them to a high standard of excellence. They enjoy building systems, creating structure, and continuously improving how a sales team performs.
Most importantly, they believe luxury selling is about building lifelong relationships—not simply completing transactions.
Why Exquisite Timepieces?
Our commitment to customer service has earned us more than 3,000 Google reviews with an average rating of 4.9 stars. We believe in creating lifelong clients, not just transactions. If you're looking for a place where hard work is rewarded, excellence is expected, and earning potential is truly uncapped, we'd love to hear from you.
Schedule: 40 hours per week
Location: In-person, Naples, Florida
Hours: Monday-Saturday with two days off each week
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid training
- Relocation assistance
- Vision insurance
- Work with one of the nation's premier luxury watch retailers
- Opportunity to help shape and develop an elite sales organization
Job Type: Full-time
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
