System Administrator – MSP Experience Required (Preferred Kaseya Knowledge)Location: viLogics SWFL Office – Naples, FL (Operations Center) – In-Office OnlyPosition Summary:
viLogics is seeking a System Administrator with a Managed Service Provider (MSP) background to join our dynamic team in Naples, FL. This is a strictly in-office position—remote work is not available. As team-building and collaboration are critical to our success, this role requires daily face-to-face interaction with colleagues and leadership.
The ideal candidate will provide technical support for customers, ensuring the seamless operation and security of IT systems, networks, and applications. Candidates with experience in Kaseya or similar RMM (Remote Monitoring and Management) tools are strongly preferred. This position requires hands-on troubleshooting, proactive IT management, and exceptional problem-solving skills in a fast-paced, customer-facing environment.
Primary Responsibilities:
- In-office, on-site support for Windows-based systems, networking, and IT infrastructure.
- Install, configure, and maintain server, desktop, and network environments to ensure peak performance and security.
- Utilize RMM tools (preferably Kaseya) to proactively monitor, manage, and resolve IT issues.
- Perform system backups, recovery operations, and general maintenance to maximize uptime and efficiency.
- Research, plan, and execute software and hardware upgrades for internal and external environments.
- Worked within a CRM ticketing system to log, resolve, and escalate technical issues, ensuring timely customer follow-ups.
- Install, configure, and troubleshoot network devices, including firewalls, switches, routers, and access points.
- Assist with cybersecurity best practices to protect systems against vulnerabilities and security threats.
- Document IT procedures, system configurations, troubleshooting steps, and knowledge base articles.
- Collaborate with team members in person to develop, test, and implement IT solutions.
- Provide guidance and on-site training to junior technicians when necessary.
Required Qualifications:Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience:
- 3-5 years of hands-on IT experience, preferably within an MSP environment.
- Strong knowledge of Microsoft Windows Server 2016 and newer.
- Experience with Active Directory, Group Policy, Office 365, and Exchange Online.
- Proficiency in IP addressing, subnetting, VLANs, and firewall configurations.
- Hands-on experience with virtualization, networking (DNS, DHCP, VPN, TCP/IP), and cybersecurity best practices.
- Preferred experience with Kaseya or other RMM tools such as NinjaOne, ConnectWise Automate, or Datto RMM.
Certifications (Preferred but Not Required):
- Microsoft certifications (MCP, MCSA, or equivalent)
- CompTIA certifications (A+, Network+, Security+)
- Cisco certifications (CCNA)
- Kaseya VSA or RMM-related certifications (preferred)
Skills & Abilities:
- Must be willing to work in-office daily—remote work is not an option.
- Ability to troubleshoot and resolve complex IT issues efficiently.
- Strong customer service and communication skills in a professional, customer-facing role.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Willingness to learn new technologies and adapt to changing business needs.
- Strong documentation skills with attention to detail.
- Security-conscious mindset, ensuring IT best practices and compliance are upheld.
Additional Requirements:
- This is an in-office role—remote or hybrid work is NOT an option.
- Travel may be required to customer sites or other viLogics locations.
- Must possess a valid driver’s license with a clean record.
- Must be able to pass a full background check.
- Must be able to pass a drug and alcohol screening.
Working Conditions & Schedule:
- Strictly in-office position based in Naples, FL.
- Standard office environment with occasional travel to client sites.
- The role may require occasional on-call or after-hours support.
- viLogics operates 24/7/365; shift assignments are based on tenure and experience. Holiday coverage may be required.
If you are a technical problem solver with MSP experience and a passion for IT infrastructure, cybersecurity, and automation tools like Kaseya, and if you thrive in a collaborative, in-office team environment, we encourage you to apply and be part of our cutting-edge technology team at viLogics!
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract and the employee is considered an “AT-WILL” employee, subject to termination with or without cause or resignation at any time. Qualified employees who require reasonable accommodations to perform the essential functions of the position should notify Human Resources.
