Job Title: Volunteer & Internal Events Manager
Reports To: Director, Philanthropy
Classification: Full-Time, Exempt
Supervisory Responsibilities: N/A
Revised Date: 04/15/2026
Our Mission: Grace Place puts faith into action providing pathways out of poverty by educating children and families.
Summary/Objective:
Working under the Director of Philanthropy, the Volunteer & Internal Events Manager is responsible for the recruitment, onboarding, placement, training, stewardship, and administration of all volunteers supporting Grace Place programs and events. This role builds and sustains a strong volunteer culture by developing community partnerships, ensuring program needs are met, and creating meaningful volunteer experiences that drive retention and impact. The position works cross‑functionally with program, development, and administrative teams and serves as the primary liaison between volunteers and Grace Place.
Essential Duties and Responsibilities:
Community Engagement and Recruitment
- Establish community relationships with churches, schools, civic and service organizations in order to recruit volunteers and promote Grace Place.
- Develop and manage a system for frequent and regular publicizing of volunteer needs through various channels.
- Implement effective strategies to recruit the appropriate volunteer with the corresponding skills.
- Represent Grace Place at volunteer fairs, mission moments and appropriate community events
Volunteer Engagement and Retention
- Orient volunteers to increase their understanding of the organization, its clients, its services and the role and responsibilities of volunteers.
- Establish and implement a process for evaluating the contribution and satisfaction of individual volunteers.
- Ensure that volunteers are provided with training and supervision to be successful in their positions.
- Plan and implement formal and informal volunteer acknowledgments to recognize the contribution of volunteers to the organization.
- Assist with conflict resolution among clients, staff and volunteers according to established procedures.
- Implement key communication strategies with volunteers in conjunction with the program staff.
Volunteer Strategy & Coordination
- Lead end-to-end volunteer lifecycle: recruitment, onboarding, placement, engagement, and retention
- Maintain 85%+ fulfillment of volunteer needs during peak season
- Align volunteer placements with program needs to maximize impact
Volunteer Onboarding & Experience
- Conduct tours and onboarding
- Ensure completion of applications, background checks, and DCF requirements
- Coordinate training and placement
Volunteer Engagement & Stewardship
- Monitor volunteer experience through surveys and feedback
- Conduct exit interviews
- Implement recognition and appreciation initiatives
Volunteer Operations & Administration
- Manage volunteer systems and records
- Ensure compliance with screenings and requirements
- Prepare board reports and annual summaries
High School Service Learning
- Facilitate relationships with local High Schools to promote Grace Place.
- Orient High School volunteers to increase their understanding of the organization, its clients, its services, and the role and responsibilities of volunteers.
Performs any other duties or responsibilities as requested.
Internships & Student Programs
- Manage internship pipeline
- Coordinate high school service-learning programs
Internal Events
- Lead logistics for key events including Family Literacy Day, Back to School Bash, and holiday events
- Support fundraising events
Faith Council & Committees
- Manage Faith Council communications and meetings
- Grow participation and partnerships
Communications
- Manage newsletters and volunteer communications
- Promote engagement initiatives
Other Duties:
Perform additional responsibilities as assigned to support the mission and goals of
Grace Place.
Qualifications:
Education and Experience:
Bachelor’s degree.
At least three years’ experience in and educational or service organization, preferably with experience in volunteer management and events management.
Knowledge, Skills, and Abilities:
- Proficiency in Microsoft Word and Excel, use of the internet and basic computer skills sufficient to maintain program records and budgets, generate publicity materials, and communicate with clients, volunteers, partners, and community.
- Professional, confidential, honest, and dependable person. Must have an even disposition with a poised confidence and is able to communicate effectively and respectfully with people from diverse backgrounds, experience levels and in all types of situations. Must have the capability to evaluate problems accurately and display good judgment.
- Will have access to and use of confidential information pertaining to donors, supporters, volunteers, and constituents and must have a good sense of diplomacy.
- Highly organized, detail-oriented, and can work independently, competently, and efficiently in a multi-task environment.
- Maintain members and participate in professional activities of appropriate local, state, and national organizations.
- Excellent interpersonal, presentation, verbal, and written communication skills.
- Excellent project management, budgeting, planning and organizational skills.
- Strong leadership qualities: ability to inspire and motivate others, as well as set and maintain high standards and expectations; ability to train, supervise and provide direction and evaluation.
- Commitment to the mission and core values of the organization.
- Valid drivers license with an acceptable record
- Proof of valid automobile insurance
Additional Information:
As members of the Grace Place team, we all value and support the Grace Place Vision, Mission, and Organizational Core Values.
Position Type and Expected Working Hours: Full-time Anticipated working hours of approximately 8:00am-5:30 pm Monday through Friday, including some evenings and weekends as needed.
Physical Demands & Work Environment
This position primarily operates in an office and event-based environment, requiring regular physical presence for on-site coordination, volunteer engagement, and internal and external events.
While the primary responsibilities are administrative and event coordination, all employees at Grace Place may be called upon to support in classroom settings as needed. In such instances, the employee must be able to actively assist with the supervision, safety, and engagement of children and be actively engaged in an early childhood classroom environment to ensure the safety, supervision, care, and developmental support of children ages in accordance with DCF regulations and Grace Place safety protocols.
The role may involve standing, walking, bending, and lifting (up to approximately 40 pounds) during events, volunteer activities, and occasional classroom support. Event-related duties may include setting up and breaking down materials, moving supplies, and working in both indoor and outdoor environments.
The work environment may include office settings, classrooms, and event spaces, with occasional exposure to varying noise levels and weather conditions. The employee is expected to maintain professionalism, situational awareness, and a commitment to safety across all environments.
Reasonable accommodations will be considered in accordance with the Americans with Disabilities Act (ADA) to enable qualified individuals to perform these essential functions.
Additional Information:
As members of the Grace Place team, we all value and support the Grace Place Vision, Mission, and Organizational Core Values.
Parking: Parking is offsite for all staff. An employee shuttle is available daily.
Additional Eligibility Qualifications: Level 2 Background check fingerprinting required. Valid driver’s license with an acceptable driving record. Proof of valid automobile insurance
Benefits :
At Grace Place, we are committed to supporting the well-being, stability, and growth of our team. We offer a comprehensive and competitive benefits package designed to care for our employees both personally and professionally.
Medical Insurance: Grace Place covers approximately 90% of employee health premiums.
Medical Eligibility: Begins on the first of the month following 30 days of employment
Dental & Vision Insurance: Available to eligible employees
Employer-Paid Benefits: Long-term disability (LTD), short-term disability (STD), and group life insurance
Retirement (401(k)): Eligible after 90 days of employment, with employer matching contributions (Up to 4% Company Match)
Professional Development: Opportunities to support continued learning and career growth
Paid Time Off: 15 days of PTO in the first year
Holidays & Closures: 15 days of paid holidays and campus closure days
Background Screening Requirement
All applicants must successfully complete required State and National background screening as a condition of employment prior to beginning work at Grace Place for Children and Families. Screening is conducted in accordance with applicable Florida law, including Chapter 435, Florida Statutes, and, when applicable, Chapter 408, Florida Statutes.
Background screening includes fingerprinting for FDLE and FBI criminal history checks and review through the Florida Care Provider Background Screening Clearinghouse. Employment is contingent upon receipt, review, and approval of screening results.
Clearinghouse
Clearinghouse | Florida Agency for Health Care Administration
Equal Employment Opportunity Statement:
Grace Place values diversity in the workplace and among our partners and other stakeholders.
It is the policy of Grace Place to provide equal employment opportunities to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, color, religion, sex, national origin, age, disability, marital status, pregnancy, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.
The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies could be considered a disciplinary offense.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
