Description:
Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.
Job Summary
The Lead Battery & Charger Technician will perform repairs and PMs on assigned fleet, operation to 95% efficienty, maintain files in a neat and organized process, as well as PM information. This position will aslo schedule the Technician’s work to best support the customer, maintain work flowing to keep the techs busy, keep Techs motivated, assist in discipline of technicians with guidance of TSM and HR, as well as assist in hiring of new technicians with guidance of TSM and HR. Must represent NMS in an professional way at all times, manage all overtime and keep to a minimum.
This position will keep Account Manager up to date on Overtime, schedule Drug test when needed, and perform other related duties as required.
Key Job Responsibilities:
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Perform routine preventative maintenance.
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Troubleshoot battery and charger systems.
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Perform repairs at customer locations and Concentric shops.
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Respond to client needs in a timely manner, while applying great customer service behaviors.
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Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
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Work safely and follow all safety requirements.
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Work independently or with a team in a professional manner.
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Other duties as assigned by supervisor.
Key Performance Measurements:
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A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
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Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
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Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
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Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.
Requirements:
- High School or GED Diploma required. Open to consider an automotive or trade school graduate.
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Must have previous related Technical experience.
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Must have working knowledge of basic AC and DC electrical/electronic theory - using a multimeter proficiently.
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Strong communication, problem solving, and analytical skills.
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Ability to organize his/her own work and work independently, with limited supervision.
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Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
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Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
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Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
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Ability to adapt to a fast-changing environment.
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Willingness to work occasional overtime.
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Must be able to pass a background check and drug screen.
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Must have a valid driver’s license
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Experience in material handling environment is preferred, but not required.
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Ability to travel within assigned territory, if needed.
Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including:
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Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
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Drivers must have a valid driver's license at all times.
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Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
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Drivers must follow the DOT's HOS regulations.
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Drivers must be able to obtain a CDL to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
- This job description is subject to change at any time.
Benefits
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:
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Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
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Three medical plan options with employer premium contribution that start on day one.
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Employee paid dental and vision insurance that starts on day one.
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Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
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Medical and dependent care Flexible Spending Accounts (FSA) available.
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Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
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Company 401K plan with 100% match on the first 4% of employee contributions.
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8 paid holidays.
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Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
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We offer employee paid accident, critical illness, and hospital indemnity insurance.
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We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
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Training and mentoring – Learn from our experts in the industry.
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Advancement opportunities.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side. Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate.
The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
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