Top 54 Development director Jobs in Napoleon, Oh

Head of Customer Experience
Doc's Diesel —Bryan, OH
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Management
- In-person
- Dental insurance
- Paid time off
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9d
Assistant Director of Alumni Engagement & Connections
Bowling Green State University —Bowling Green, OH
- Weekends as needed
- Mid-level
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Executive Director for Campaigns and Donor Relations
Bowling Green State University —Bowling Green, OH
- Full-time
- Master's degree
- 8 years
- University
- Paid holidays
- Disability insurance
Director of Environmental Services/Maintenance
Otterbein SeniorLife —Napoleon, OH
- Writing skills
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Interjet West - Director of Operations
GoFly365 —Swanton, OH
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
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9d
Director of Customer Service
Betco Corporation —Bowling Green, OH
- Call employer
- Microsoft Outlook
- 5 years
- ERP systems
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Director of Player Development - Women's Basketball
Bowling Green State University —Bowling Green, OH
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Director, Legal
LATICRETE International, Inc. —Whitehouse, OH
- $230,000 - $290,000 a year
- Full-time
- Travel
- Organizational skills
- Senior level
- AD&D insurance
- Paid holidays
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5d
Director of Patient Accounts / Finance / Full Time / Days
Wood County Hospital Assn —Bowling Green, OH
- Full-time
- Hospital
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
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Assistant Director of Slater Family Ice Arena
Bowling Green State University —Bowling Green, OH
- Full-time
- CPR Certification
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Assistant Director of EVS/Housekeeping
HHS Environmental Services, LLC (USA) —Defiance, OH
- $55,000 a year
- Weekends as needed
- Hospital
- Customer service
- Word processing
- Health insurance
- Dental insurance
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6d
Health Services Director
Trustwell Living at Kingsbury Place —Defiance, OH
- On call
- Nursing
- RN License
- Pass drug screening
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7d
Branch Director- Home Health RN
Elara Caring —Defiance, OH
- Full-time
- RN License
- Administrative experience
- Ability to lift 50 pounds
- Mileage reimbursement
- Paid holidays
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Director and Senior Scientist, Ohio Attorney General's Center for the Future of Forensic Science
Bowling Green State University —Bowling Green, OH
- Full-time
- Management
- 5 years
- University
- Paid holidays
- Disability insurance
Director of Engineering & Estimating
Steelcrest Precision Inc —Wauseon, OH
- Full-time
- CAD
- Senior level
- Master of Business Administration
- Health insurance
- Paid time off
Quick Apply
11h
Director of Engineering & Estimating
McAlister Design —Wauseon, OH
- Full-time
- CAD
- Senior level
- Master of Business Administration
- Health insurance
- Paid time off
11h
Assistant Director of Nursing (ADON RN)
Steel Health & Rehab Center —Defiance, OH
- $85,000 - $90,000 a year
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Finance Director
Turbine Standard Ltd —Holland, OH
- Full-time
- CPA
- 5 years
- ERP systems
Director of Nursing (DON)
Steel Health & Rehab Center —Defiance, OH
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Health savings account
- Health insurance
Quick Apply
14d
Director, Nursing / OB / Full Time
Wood County Hospital Assn —Bowling Green, OH
- Full-time
- Nursing
- RN License
- PALS Certification
- AD&D insurance
- Disability insurance
Quick Apply

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Head of Customer Experience

Doc's Diesel
Bryan, OH

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Job Details

Full-time
$65,000 - $75,000 a year
9 days ago

Benefits

Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Performance dashboard reports
Management
Customer returns handling
Managing teams in a customer support role
Phone communication
Team leadership
Coaching
Metrics Reporting
E-commerce
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Management reporting
Professional development training
Client interaction via phone calls
Team building
Analytics

Full Job Description

HEAD OF CUSTOMER EXPERIENCE

Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000–$75,000 per year

ABOUT DOC'S DIESEL

Doc's is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.

THE ROLE

You will own Customer Experience strategy for Doc's Diesel, not just the day to day, the whole game plan. Our customers want to talk to real people, and that does not change just because we are building smarter tools. That means setting an AI roadmap that speeds the team up without ever replacing the human on the other end of the line, building the coaching and training that turns new hires into pros, and working with the whole team to ensure the best experience for our customers. You will guide the team through the work, then pick up the phone and be that real voice yourself when it counts most. If you want a seat that shapes how an entire department runs, and want to build something real inside a company still writing its own rules, this is it.

WHAT YOU'LL DO

Set the department's AI strategy: evaluate, pilot, and scale tools that work, without losing the human touch.
Build and run a coaching and training program that levels up the team.
Set service standards and SOPs so quality holds steady on every shift.
Dig into customer feedback and journey data to fix problems at the root.
Partner with marketing, product, and operations to strengthen the whole customer journey.
Report CX trends, KPIs, and department performance straight to leadership.
Pick up the phone and be the real voice on the toughest, highest-stakes escalations.
Own the returns and refunds workflow, prioritizing precision and aim for resolution within the same day.
Master and fine-tune support platforms like Richpanel to drive massive efficiency and scale.
Handle complex or escalated issues with professionalism and a customer-first mindset
Support product knowledge initiatives, including understanding new launches and compatibility questions.

WHAT YOU BRING

4+ years in DTC ecommerce customer experience, including 2 to 3 years managing a team.
A track record building or running coaching and training programs for a customer-facing team.
Sharp analytical instincts, comfortable living in KPIs, dashboards, and reporting tools.
Communication skills strong enough to present straight to leadership.
Comfortable being a real voice on the phone yourself, not just managing the systems behind it.

NICE TO HAVE

Background in automotive or diesel parts.
Experience running AI-assisted tools like Richpanel, Gorgias, Zendesk, or Intercom.
Comfortable in Shopify, Amazon Seller Central, and Google Workspace.

OUR CORE VALUES

Can Do Attitude
Extreme Ownership
Customer Focused
No B.S.
We > Me

WHAT WE OFFER

Salary: $65,000–$75,000 per year
Insurance: Health, vision, dental, and life insurance - after 60 days of employment
Retirement: Simple IRA with 3% company match - after 60 days of employment
PTO: Vacation and sick time - after 60 days of employment
Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
Opportunities for professional growth and development

Doc's Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Quick Apply

Refine Your Search

development director jobs in napoleon, oh

Head of Customer Experience

Assistant Director of Alumni Engagement & Connections

Executive Director for Campaigns and Donor Relations

Director of Environmental Services/Maintenance

Interjet West - Director of Operations

Director of Customer Service

Director of Player Development - Women's Basketball

Director, Legal

Director of Patient Accounts / Finance / Full Time / Days

Assistant Director of Slater Family Ice Arena

Assistant Director of EVS/Housekeeping

Health Services Director

Branch Director- Home Health RN

Director and Senior Scientist, Ohio Attorney General's Center for the Future of Forensic Science

Director of Engineering & Estimating

Director of Engineering & Estimating

Assistant Director of Nursing (ADON RN)

Finance Director

Director of Nursing (DON)

Director, Nursing / OB / Full Time

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