Description:
Concentric is the first national industrial power services organization delivering forklift, critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.
Job Summary
The District Manager is responsible for developing long-term relationships with an assigned group of customers, connecting with key business executives and stakeholders, as well as managing the Technicians at these locations. This position reports to the Regional Service Manager and has 2 or more direct reports.
Essential Job Responsibilities:
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Reliable attendance and punctuality.
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Responsible for hiring, training, and performance management of direct reports, including annual merit review, and complete progressive disciplinary action.
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Knowledgeable on day-to-day processes and technology. (Field Connect, SSRS)
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Develop long-term relationships with customers and be primary point of contact.
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Develop a trusted advisory relationship with customer account management, decision makers, and employees.
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Ensure the timely and successful delivery of Concentric solutions according to customer needs and objectives.
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Review quarterly data with every customer, with monthly follow-up.
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Communicate the progress of monthly and quarterly KPI’s and goals to the internal Concentric team.
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Forecast and track assigned customer account metrics – including managing the profit and loss (P&L) statement.
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Deliver exceptional client service on a day-to-day basis with emphasis on customer retention.
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Work with the sales and senior management team to onboard and integrate new customers.
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Grow existing customer relationships and opportunities.
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Encourage and recommend equipment replacement based on supporting data.
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Ensure accuracy of all work completed by Technicians.
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Adhere to OSHA, CAL-OSHA, and Injury and Illness Prevention Plan (IIPP) standards.
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Ensure completion of all company safety and other training requirements.
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Manage compliance with customer safety policies.
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Implement and manage inventory controls and ordering processes.
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Other duties as assigned by supervisor.
Key Performance Measurements:
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A score card that reflects performance in areas such as Technician efficiency, Work in Process, safety, PM Completion and Inventory Variance.
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Management observation regarding professionalism, attitude, diligence, team contributions, ability, and willingness to learn new skills.
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Other key performance measurements as determined by the direct supervisor.
Requirements:
- High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or equivalent experience.
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Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
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Knowledge of service and repair for forklift or other types of automated equipment.
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Strong communication, problem solving, and analytical skills.
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Ability to organize work and work independently, with limited supervision.
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Ability to work with individuals from diverse backgrounds and with diverse needs, and across multiple locations.
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Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
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Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
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Ability to work collaboratively with other departments.
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Ability to adapt to a fast-changing environment.
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Experience in the material handling industry is preferred, but not required.
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Capable of identifying and completing critical tasks independently with a sense of urgency.
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Must be able to pass a background check and drug screen.
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Must maintain a valid Driver’s License.
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Must be able to travel up to 75%, with occasional overnight travel.
- This job description is subject to change at any time.
Benefits
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:
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Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
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Three medical plan options with employer premium contribution that start on day one.
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Employee paid dental and vision insurance that starts on day one.
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Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
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Medical and dependent care Flexible Spending Accounts (FSA) available.
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Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
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Company 401K plan with 100% match on the first 4% of employee contributions.
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8 paid holidays.
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Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
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We offer employee paid accident, critical illness, and hospital indemnity insurance.
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We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
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Training and mentoring – Learn from our experts in the industry.
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Advancement opportunities.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this
job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus. This position requires the ability to stare at a computer screen for up to 8 hours a day.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a customer facility location or office space. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.
The Concentric Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), gender identity or expression, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military service, or any other legally protected status.
