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Museum Host

Dolly's Life of Many Colors Museum
Nashville, TN

Quick Apply

Job Details

Part-time | Full-time

Qualifications

Customer communication

Full Job Description

Museum Host (Guest Experience Team)

Dolly's Life of Many Colors Museum – Nashville, TN - Part Time and Full Time Hourly

Please Note: While we are not actively filling this position at the moment, we welcome applications on an ongoing basis. We regularly review our talent pipeline and encourage you to apply if you're interested in joining our team. If a position that matches your experience becomes available, we'll be in touch.

About the Museum

Located in downtown Nashville inside Dolly Parton's SongTeller Hotel, Dolly's Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton— her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life. Spanning more than 20,000 square feet, the museum takes visitors behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly's legacy.

Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.

Position Summary

Museum Hosts are the heart of the guest experience within the museum environment. They serve as welcoming guides, wayfinders, and storytellers throughout the galleries—helping create a seamless, engaging, and comfortable journey for every visitor.

Hosts ensure every guest feels seen, cared for, and excited to explore—while contributing to an environment that is safe, inclusive, and grounded in thoughtful, story-driven experiences and sound judgment in day-to-day interactions.

What You'll Do

Welcome & Guest Experience

Greet every guest with warmth, enthusiasm, and genuine hospitality
Create a welcoming environment that reflects Dolly's kindness, humor, and authenticity
Provide clear information about exhibits, museum experiences, and amenities
Help guests navigate the space and ensure everyone feels comfortable and included

Ticketing & Entry

Assist with ticket sales and reservations
Answer questions about museum experiences and offerings
Use handheld ticket scanners or entry technology to support accurate and efficient guest entry

Gallery & Exhibit Support

Serve as a friendly presence throughout the museum galleries
Help maintain an engaging, respectful environment for exhibits
Share exhibit information in a way that helps bring Dolly's story to life and encourages curiosity
Help create a space where guests feel comfortable, respected, and free to engage at their own pace
Support the operation of interactive exhibits and theater experiences, including ushering guests and initiating show elements using simple digital controls
Follow and communicate museum guidelines such as photography and social media policies in a friendly, guest-focused way

Safety & Awareness

Follow museum safety and emergency procedures, helping maintain a calm and organized environment
Recognize when a situation requires additional support and communicate clearly with leadership
Support an inclusive environment by assisting guests with accessibility needs when appropriate

Events & Group Support

Assist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programming as scheduled
Help facilitate group visits, providing orientation, wayfinding, and support for larger parties
Adapt to changing event needs while maintaining a calm, guest-focused presence

Operational Support

Assist with opening and closing procedures
Monitor guest flow and support overall museum operations
Support other Guest Experience Team roles as needed to ensure a seamless overall operation

Care of Space

Help maintain clean, welcoming, and guest-ready environments throughout the museum
Support light custodial tasks such as tidying, resetting spaces, and addressing spills or minor clean-up needs
Take shared responsibility for the overall presentation and care of the museum

What Makes a Great Host

We're looking for people who naturally bring warmth, kindness, and a sense of fun to their work.

Ideal candidates:

Enjoy connecting with people from around the world
Are energized by creating memorable guest experiences
Take pride in representing Dolly's values of generosity, authenticity, and positivity
Help create an environment where every guest feels safe, welcomed, and included
Are thoughtful and balanced in how they support both guests and the team
Communicate clearly and kindly with guests and teammates

Qualifications

Previous customer service, hospitality, retail, or museum experience preferred
Strong interpersonal and communication skills
Comfortable working in a fast-paced guest environment
Ability to stand and move throughout the museum for extended periods
Availability for weekends, holidays, and peak tourism periods
Comfortable working flexible hours for special events including evenings and weekends

Why Join Us

Working at Dolly's Life of Many Colors Museum means helping bring an extraordinary story to life for visitors from around the world. Every day is an opportunity to share joy, inspire curiosity, and make someone's visit unforgettable.

If you believe in treating people with kindness, celebrating creativity, and spreading a little sparkle wherever you go—you'll fit right in.

A Shared Purpose

Whether in the galleries or in retail, every Host is part of the same story. We meet our guests at different moments in their visit—but we share one purpose:

We inspire joy by bringing Dolly's genuine spirit to everyone.

Quick Apply

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Museum Host (Guest Experience Team)

Position Summary

What You'll Do

Welcome & Guest Experience

Ticketing & Entry

Gallery & Exhibit Support

Safety & Awareness

Follow museum safety and emergency procedures, helping maintain a calm and organized environment

Recognize when a situation requires additional support and communicate clearly with leadership

Support an inclusive environment by assisting guests with accessibility needs when appropriate

Events & Group Support

Assist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programming as scheduled

Help facilitate group visits, providing orientation, wayfinding, and support for larger parties

Adapt to changing event needs while maintaining a calm, guest-focused presence

Operational Support

Why Join Us

A Shared Purpose