Hello from Highland Home Improvement! We’re more than just a handyman service—we’re a team of dedicated professionals working together to deliver exceptional craftsmanship and outstanding customer experiences.
Our company is a small, family-owned business and is built on a foundation of integrity, respect, and excellence. We believe in going above and beyond for our clients and treating every project as an opportunity to showcase our skills and dedication. We also prioritize creating a positive and supportive work environment where every team member feels valued, empowered, and motivated to succeed. Consider joining our team and apply today!
Check out our website at: https://highlandhomeimprovement.co/ and see us on Instagram at: https://www.instagram.com/highlandhomeimprovement/
Handyman/Field Technician :
Department: Field Operations Reports To: Field Supervisor
FLSA Status: Non-Exempt (Hourly)
Job Type: Full-time
Must be at least 18 years of age
Must posses a valid drivers license and have a clean driving record
High School Diploma or GED required
Job Summary:
Highland Home Improvement is a company with a friendly, professional team environment. Our Handyman/Field Tech is responsible for performing a variety of repairs, maintenance, and improvement projects in residential and commercial properties. This role requires a skilled, reliable professional with attention to detail who can troubleshoot issues, complete jobs efficiently, and uphold company quality standards. The Handyman/Field Technician must be customer-focused, safety-conscious, and capable of working both independently and as part of a team.
Additionally, the Handyman/Field Technician is responsible for selling jobs (all job opportunities will be provided by Highland); pricing jobs accurately; scheduling work efficiently and ensuring proper and timely documentation of time and materials.
Essential Duties & Responsibilities:
General Repairs & Maintenance
- Perform a variety of handyman services, including and not limited to painting, carpentry, drywall repair, plumbing, electrical work
- Repair and install doors, windows, light fixtures, appliances, and other home/business components
- Assemble furniture, install appliances, and conduct small remodeling tasks
- Ensure all work is completed efficiently, safely, and up to company's quality standards
Job Collection, Scheduling & Pricing
- Respond to customer inquiries and job requests in a professional and timely manner
- Accurately price jobs based on labor, materials, and job complexity
- Provide clients with clear and transparent estimates for the work requested
- Communicate with the operations contact when estimates change based on client needs, additional services, or unforeseen challenges
- Communicate with the operations contact to schedule, reschedule, or adjust job timelines
- Ensure jobs are priced in alignment with company pricing guidelines to maintain profitability
- Document pricing breakdowns, client approvals, and scheduling details for internal tracking
- Complete assigned jobs efficiently and with attention to detail within expected timeframes
Safety & Compliance
- Follow all workplace safety procedures and wear appropriate personal protective equipment (PPE)
- Follow all company policies and protocols
- Ensure compliance with local building codes and company policies
- Maintain a clean and organized work environment to prevent hazards
Client Interaction & Service
- Communicate clearly and professionally with clients regarding job scope, progress and expectations
- Provide excellent customer service and maintain a friendly, professional demeanor
- Address client concerns or questions and escalate issues to supervisor when needed
- Carry out final walk-through with clients post-job to ensure satisfaction and generate repeat business or referrals
Job Documentation & Reporting
- Complete work orders, job checklists, and service reports accurately and in a timely manner
- Document materials used, time spent, and additional costs associated with each job in an accurate and timely manner
- Ensure all receipts are uploaded accurately and in a timely manner (right after point of sale) for each job
- Ensure all job details, including pricing breakdowns and client approvals are properly recorded for invoicing
- Maintain proper documentation for all jobs, estimates, and client interactions
Vehicle & Equipment Management
- Properly maintain and use company tools, equipment, and vehicles
- Ensure company take-home vehicles are clean and properly maintained and follow all policies related to company vehicles
- Track inventory of supplies and follow procedures for requesting replenishment when needed
Minimum Qualifications:
Education & Experience
- High school diploma or equivalent required, must be 18 years of age or older
- Minimum 2 years of experience in general handyman work, maintenance, or a related skilled trade
- Experience in residential and/or commercial property maintenance preferred
- Must possess a valid driver's license and have a clean driving record
Technical Skills
- Proficiency in basic handyman skills, i.e. painting, plumbing, electrical work, carpentry, caulking, window/doors and general home repair, etc
- Familiarity with local building codes and safety regulations
- Ability to accurately estimate labor and material costs for small-to-medium-sized jobs
- Experience with job scheduling software or ability to learn company scheduling systems
- Skilled in using hand tools, power tools, and diagnostic equipment, etc
Soft Skills
- Strong problem-solving and troubleshooting skills
- Excellent time management and organizational abilities
- Effective communication and customer service skills
- Ability to work both independently and as part of a team
- Ability to sell and upsell services based on client needs
Physical Requirements
- Ability to lift up to 80 lbs and perform physically demanding work
- Ability to work in various weather conditions
- Ability to stand, walk, kneel, bend, and climb ladders as needed
- Ability to and comfortable working in tight spaces or at heights when necessary
Environmental conditions Extreme cold, Extreme heat, Temperature changes, Wet, Humid, Noise, Vibrations, Hazardous Weather Conditions
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Pay: $27.00 - $42.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Retirement plan
Application Question(s):
- Are you able to meet all the physical demands of this position with or without reasonable accommodations
- How many years of Sales/Customer Service experience do you have?
- Why are you interested in working for Highland Home Improvement?
- Do you have any special job-related certifications/licenses you’d like us to know about?
- Must possess a current, valid driver's license, have a clean driving record and be willing to travel to various job sites as required. Are you able to meet these requirements?
- How many years of handyman/general home repair experience do you have? Explain
- Do you prefer to work directly with clients or have someone else handle the client interface and why?
Education:
- High school or equivalent (Required)
Work Location: In person
