Top 89 customer service manager Jobs in nashville, tn

Client Retention & Escalation Manager
Wesley Group —Franklin, TN
- Full-time
- Google Workspace
- Analysis skills
- In-person
- Health insurance
- Dental insurance
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2d
Customer Service - Self Storage Manager
Public Storage —Antioch, TN
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
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5h
Partner Success Senior Manager
Imagine Pediatrics —Nashville, TN
- $130,000 - $160,000 a year
- Remote
- Children
- Travel
- Pediatrics
- Health savings account
- Paid holidays
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Service Advisor III
Nashville Electric Service —Nashville, TN
- $40.77 - $57.60 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Computer skills
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14d
Supervisor Customer Service
Metro Nashville Airport Authority —Nashville, TN
- $27.88 - $47.98 an hour
- Online Application
- Background check
- Working with individuals with disabilities
- Computer literacy
- Paid holidays
- Disability insurance
Associate Manager, Operations
Checkr —Nashville, TN
- $73,000 - $91,000 a year
- Hybrid work
- Mid-level
- Office
- Mentoring
- Health insurance
- Dental insurance
Vice President of Account Executives
Lucent Health Solutions LLC —Nashville, TN
- 5 years
- Continuous improvement
- Mentoring
- Health insurance
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Senior Manager, Business Tax Services - Private Clients
KPMG —Nashville, TN
- Full-time
- CPA
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
1d
Manager, Customer Support
Billtrust US Careers —Nashville, TN
- $85,000 - $90,000 a year
- 5 years
- Office
- Presentation skills
- Health insurance
- Paid time off
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14d
Director of Operations
OktoRocket —Franklin, TN
- $130,000 - $149,500 a year
- 8 hour shift
- Background check
- 6 years
- Office
- Health savings account
- Health insurance
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12d
Customer Service Supervisor
Wawa, Inc. —Nashville, TN
- $21.00 - $23.60 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
14d
Call Center Supervisor
ITCON Services —Nashville, TN
- Weekends as needed
- Mid-level
- High school diploma or GED
- Quality control
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HR Service Center Manager
Delek US —Brentwood, TN
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k) matching
Client Services Manager-Waste Market Sector
Brown and Caldwell —Nashville, TN
- $95,000 - $155,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Engineering
- Paid holidays
- Disability insurance
Customer Experience Team Lead ($23.85–$29.81/hr)
Synapse Health —Brentwood, TN
- $23.85 - $29.81 an hour
- On call
- HIPAA
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
13d
VP of Client Success
Pyxl —Nashville, TN
- $130,000 - $155,000 a year
- Full-time
- Remote
- 18 years or older
- Senior level
- Under 1 year
- Health savings account
- Health insurance
12d
Supervisor, Service Operations
CVS Health —Franklin, TN
- $43,888 - $85,068 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
14d
Senior Manager-Frontline Support Engineering
CVS Health —Nashville, TN
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quality Manager - Nashville, TN
Maximus —Nashville, TN
- $55,100 - $85,000 a year
- Weekends as needed
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Client Services & Office Operations Manager
Center of Hope for Behavioral Health —Goodlettsville, TN
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office

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Client Retention & Escalation Manager

Wesley Group
Franklin, TN

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Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Sales management systems proficiency
CRM system proficiency
Delegation

Full Job Description

Join a Culture Like No Other!
Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

We’re looking for a Client Retention & Escalation Manager to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Why You’ll Love Working Here:

Comprehensive Benefits: Medical, Dental, and Vision Insurance.
Secure Your Future: 401K with a generous company match.
Time to Recharge: Generous PTO – start accruing from day one!
Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
Growth & Coaching: Learn from industry professionals committed to your success.
Diverse & Inclusive: We embrace what makes each team member unique!

About the Role

Are you a natural leader who thrives on turning challenges into opportunities? As our Client Retention & Escalation Manager, you'll be at the heart of what keeps our business growing — our clients. You'll lead the strategic vision and day-to-day excellence of our Client Retention department, building and empowering a team that's passionate about reducing churn and delivering an outstanding client experience.

This isn't just about putting out fires (though you'll be the go-to for the toughest escalations). It's about leading with empathy, digging into the data, optimizing processes, and creating a high-performance culture where your team — and our clients — can thrive. You'll partner closely with the Director of Client Support to ensure retention strategies are fully aligned with company goals, and you'll have the autonomy to make a real impact.

Responsibilities

Drive data-informed strategy by analyzing department-wide Salesforce data and KPIs to uncover trends, forecast retention rates, and deliver actionable insights to leadership.
Build the playbook — develop and continuously refine processes, de-escalation protocols, and financial negotiation guidelines that keep the team consistent and operations running smoothly.
Tackle the tough cases by problem-solving the most complex Tier 3-level customer situations, including hardship cases, payment arrangements, and enrollment agreement disputes.
Break down silos by collaborating with Sales, Resolution, and Client Support to share feedback and address the root causes of client dissatisfaction.
Champion innovation by overseeing the rollout of new tools and technologies that streamline the retention process.
Grow your team through regular performance reviews and development initiatives that fuel positive growth within the department.
Be a client advocate — lead with empathy and serve as an additional escalation point and proactively conduct check-ins to get ahead of potential issues before they escalate.
Maintain standards by ensuring all team members stay compliant with company and departmental policies and procedures.
Be a proactive problem-solver — identify recurring client pain points and breakdowns by analyzing patterns and trends, and collaborate cross-functionally with the appropriate teams to communicate findings and develop solutions collectively.
Stay ready to pitch in — take on additional responsibilities and contribute to special initiatives as they arise.

Key Skills & Proficiencies

Strong analytical and problem-solving mindset with the ability to identify recurring client challenges, communicate findings effectively, and collaborate with cross-functional teams to develop and implement solutions.
Excellent time management and the ability to juggle multiple priorities without missing a beat
Exceptional strategic thinking and conflict resolution skills, especially when the pressure is on
High emotional intelligence — you can read a room, adapt your communication style on the fly, and build trust quickly
Comfortable working independently and collaboratively within a team
Strong sense of accountability — both for yourself and in holding others to clear expectations
Outstanding written and verbal communication skills
A professional, positive attitude
Flexibility and adaptability when plans shift
Sharp prioritization instincts with the good judgment to delegate when appropriate
Keen attention to detail with a results-driven mindset
Proficiency with Excel, Google Sheets, G-Suite, and NetSuite

Education & Experience

6 months to 1 year of hands-on experience with Salesforce (or another CRM), with the initiative to identify and champion ways to better leverage the platform for the team
3-5 years of professional communications experience in an office setting, including polished written and verbal correspondence with strong grammar, spelling, and sentence construction
3-5 years of experience in a customer success, retention, or dispute-related role
1–2 years of leadership or management experience, ideally in a similar role

Ready to Make a Difference?
This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!

Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply.

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Refine Your Search

customer service manager jobs in nashville, tn

Client Retention & Escalation Manager

Customer Service - Self Storage Manager

Partner Success Senior Manager

Service Advisor III

Supervisor Customer Service

Associate Manager, Operations

Vice President of Account Executives

Senior Manager, Business Tax Services - Private Clients

Manager, Customer Support

Director of Operations

Customer Service Supervisor

Call Center Supervisor

HR Service Center Manager

Client Services Manager-Waste Market Sector

Customer Experience Team Lead ($23.85–$29.81/hr)

VP of Client Success

Supervisor, Service Operations

Senior Manager-Frontline Support Engineering

Quality Manager - Nashville, TN

Client Services & Office Operations Manager

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