Job Description
Salesforce Administrator
Req Id: 12647
Job Location: Nashville
Posting Start Date: 7/23/26
Work Environment: Hybrid
Job Description:
Job Purpose
LP Salesforce/CRM Administrator plays a critical role in building and establishing a World Class field sales and marketing organization as part of a team dedicated to ensuring that we are maximizing efficiency and captilalizing on the full features and benefits of the CRM system based on various user group needs. This position will be part of the Sales Operations team and support/develop applications within the Salesforce.com (SFDC) platform. This position is a liaison between management, IT, marketing, and field sales as the dedicated administrator resource to manage all incoming needs from the field, solve user problems, and provide continued training and coaching that drives adoption and effective usage.
We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment
In this position you will have the opportunity to:
Serve as administrator for all SFDC standard and custom objects: users, roles, profiles, groups, accounts, contacts, record types, sharing rules, picklist values, page layout customization, and others that are necessary to support vital functionality for users
Manage multiple record types and workflow processes for each user group unit within SFDC (Field Sales, AEC, National Accounts, Retail, Field Marketing, others)
Maintain price book data integrity within SFDC across all businesses for accuracy in opportunity reporting
Manage input data governance in order to fulfill accuracy in measured metrics for each user group
Manage all security and data change rules for proper adherence, collaborating with IT as necessary
Create and update user profiles; add all new users and manage SFDC licenses
Collaborate with IT to make any enhancements to current organizational setup, security and production; assist with testing and documenting any changes
Manage the functionality of integrated businesss processes within SFDC (such as rebate/pricing program processes and lead generation work flows), and make recommendations and enhancements to these processes as determined through collaborative assessment and building consensus for changes necessary for accurate reporting and efficient functionality
Create and update reports and dashboards based on user group needs, including ad hoc reporting for management as needed
Collaborate with leadership across each business and within the field to understand output needs and design reports and data metrics as determined are necessary for KPI reports
Manage daily support requests and SFDC administrative needs of users
Manage all break/fix inquiries from users and solve issues in a timely manner; escalate to IT where new configuration/coding is required
Proactively gather feedback from end users, seek out and identify system changes, and manages changes
Document all changes and inquiries from users in SFDC ticket system with proof of completion for audit purposes; manages prioritization of changes documented in the SFDC ticket system based on user need analysis and executes changes or escalates to IT for support
Design, create, and deliver SOPs on functionality and work flows to support rollout of training, system updates, and new capabilities within SFDC Training, Onboarding, and Coaching
Monitor user adoption of SFDC against expectations and proactively engage with users and user groups as determined to improve adoption and efficiency leveraging identified best practices
Provide one-on-one training to end users through various methods including in-field shadowing and coaching
Create and administer training for end users on all Salesforce related items to enhance user adoption, productivity, and effectiveness
Train new user employees on functionality and expectations of SFDC in conjunction with any scheduled on-boarding sessions
Lead SFDC champion user group committee for expanded field-based training support, best practice communications, enhancement testing and launch, and adoption monitoring
What do I need to be successful?
Desired 3 to 5 years minimum of Salesforce administration experience
SFDC administrator certification required
Solid understanding of the organization’s business preferred
Computer proficiency in MS Office applications, SAP, and SFDC
Organized and detail oriented with strong communication and interpersonal skills
Demonstrated experience in developing and delivering training
Education
Bachelors’ Degree in Business Administration or related fields
Work Environment
Hybrid work environment
#LI-HYBRID
WE’RE BUILDING WHAT MATTERS™
At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well-being , champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP.
CAREERS
We’re building CAREERS by providing resources and support to help you grow, including:
Continued education assistance
Professional development resources
Clear career pathing and leadership
advancement opportunities
CONNECTIONS
We’re building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through:
A strong commitment to inclusion and
belonging
Recognition and rewards through our internal
appreciation programs
Support for work–life balance through flexible
schedules, generous paid leave, and a hybrid
work environment for corporate team
members
WELL-BEING
We’re building WELL-BEING by prioritizing safety, health, and wellness every day with:
An award-winning safety program
Competitive health and wellness benefits
Retirement plan matching, profit sharing, and
bonus opportunities at all levels
PURPOSE
We’re building PURPOSE by making a meaningful impact in the communities we serve, through:
Group volunteer opportunities
Financial support for local charities and
educational institutions
Fostering future talent through school
partnerships, career fairs, and community
engagement initiatives
Ready to be part of something bigger? Join us in building what truly matters.
ABOUT LP
We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.
