Top 107 Guest service agent Jobs in Nashville, Tn

Part-time Front Desk Agent
Waymore's Guest House —Nashville, TN
- $17 an hour
- Part-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent/Part Time
DoubleTree Suites By Hilton Hotel Nashville Airport —Nashville, TN
- $16 - $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
DoubleTree Suites By Hilton Hotel Nashville Airport —Nashville, TN
- $16 - $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Nashville, TN
- $18 - $20 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
Front Desk Agent (Hotel)
Hutton Hotel —Nashville, TN
- $18 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply
7d
Front Desk Agent - Guest Service Associate
BNA HOTELS LLC —Nashville, TN
- $16 - $18 an hour
- Part-time
- Hotel
- Computer skills
- Entry level
Quick Apply
Front Desk Agent
TownePlace Suites Nashville Airport —Nashville, TN
- Part-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
DoubleTree by Hilton- Nashville Downtown —Nashville, TN
- Full-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
3d
Front Desk Agent
Hampton Inn & Suites Nashville Downtown —Nashville, TN
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance
Quick Apply
6d
Front Desk Agent
The Union Station Nashville Yards, Autograph Colle —Nashville, TN
- $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
7d
Front Desk Agent
Crescent Hotels & Resorts LLC —Nashville, TN
- Part-time
- Hotel
- Negotiation
- Entry level
Quick Apply
Front Desk Agent
Motto by Hilton Nashville Downtown —Nashville, TN
- Full-time
- Computer literacy
- English
- Computer skills
- Commuter assistance
- Health insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn and Home2 Nashville/West End —Nashville, TN
- Full-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Cambria Nashville Midtown —Nashville, TN
- $17 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
3d
Front Desk Agent
Courtyard Vanderbilt Hotel —Nashville, TN
- $18.50 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
4d
Guest Services Agent
Conrad Nashville —Nashville, TN
- Bilingual
- 18 years or older
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
White Lodging Services Corporation —Nashville, TN
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
2d
Front Desk Agent
Virgin Hotels Central Services LLC —Nashville, TN
- Weekends as needed
- English
- Hotel
- Math
Quick Apply
Front Desk Agent
DRIFTWOOD HOSPITALITY MANAGEMENT —Nashville, TN
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Holiday Inn Express Nashville Downtown - Front Desk Agent
Aimbridge Hospitality —Nashville, TN
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance

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guest service agent jobs near nashville, tn

Part-time Front Desk Agent

Waymore's Guest House -
Nashville, TN

Quick Apply

Job Details

Part-time
$17 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Employee relationship building

Full Job Description

About Us

Waymore’s Guest House in East Nashville is a boutique hotel known for its stylish, laid-back vibe and strong community feel. Our associates get to be part of a lively, creative space that attracts both locals and travelers with our vibrant atmosphere, rooftop bar, live music, and popular brunch scene. Situated in East Nashville, Waymore’s is surrounded by great restaurants, music venues, and shops. Associates benefit from being near public transportation and in a culturally rich and walkable neighborhood. Come join our friendly and supportive family where all are welcome!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $17.00 - $17.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Support the lobby bar and coffee bar during peak periods and staff shortages by assisting with guest service, beverage preparation, order fulfillment, and maintaining a clean, welcoming environment while ensuring seamless front-of-house operations.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Quick Apply

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