Top 12 Help desk analyst Jobs in Nashville, Tn

Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
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IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Call employer
- Office
- Ability to lift 50 pounds
- In-person
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Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Help Desk Analyst - Harrisburg, PA
Software Technology Inc —Nashville, TN
- Call employer
- Research
- Windows
- Microsoft Office
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Help Desk Analyst - Franklin, OH
Software Technology Inc —Franklin, TN
- Mid-level
- Windows
- Travel
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IT Support Analyst
Cooper Steel —Nashville, TN
- Mid-level
- In-person
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IT Support Specialist
Equum Medical —Nashville, TN
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- 401(k)
- Paid time off
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Tech Analyst II
OneOncology —Nashville, TN
- Full-time
- Mid-level
- Office
- 3 years
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6d

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System Support Technician (Remote environment)
bp —Tennessee
Ability to develop and write technical documentation. Effective communication skills and ability to work with both technical and non-technical teams.
Computer Deployment - Nashville, TN
Software Technology Inc —Nashville, TN
Valid driver’s license and reliable transportation. Travel to different sites as required, including travel across the state of Tennessee (travel expenses will…
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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help desk analyst jobs near nashville, tn

Help Desk Technician

AdvancedHEALTH -
Goodlettsville, TN

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Job Details

$50,000 - $55,000 a year

Benefits

Mileage reimbursement
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

It’s your choice, choose Advanced Billing Consultants. Advanced Billing Consultants specializes in medical billing services, accounts receivable, and information management and technology for medical practices. Join our growing team. We promote a fun and friendly work environment. We encourage work/life balance and we offer competitive wages and benefits.

The Help Desk Analyst is the first line of support for incoming IT issues. Their job is to receive, respond to, document, correct/refer IT incidents as reported by the billing staff and our supported physician practices. The Help Desk Analyst will resolve computer and peripheral IT problems, and, when applicable, route more complex problems to the appropriate staff. The Help Desk Analyst is also responsible for the receipt, configuration, deployment, and support of IT assets at all of our locations across the state.

Position Responsibilities:

Ensures customer service is timely and accurate on a daily basis
Answers and documents end user computer software and hardware incident calls and tickets.
Investigates and identifies hardware/software-related issues, takes appropriate corrective actions, provide expedient issue resolution
Forwards/designates unresolved issue to appropriate support team
Demonstrates the safe operation of equipment and machinery and follows procedures for reporting and correcting an unsafe situation
Exercises awareness of both general compliance of fraud and abuse and HIPAA compliance
Attends regular compliance meetings and is an active participant, offering observations, concerns, and suggestions, contributing to better business practices
Communicates patient information to assure confidentiality and continuity of care
Interacts with all patients, clients, physicians, and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment
Practices the principles of Service Satisfaction and attends customer service programs offered
Strives to be professional, courteous, helpful and cooperative.
Demonstrates flexibility by adapting to new and changing situations and duties in order to meet customer needs effectively
Demonstrates initiative to provide quality service. Examples: seeks opportunities to help co-workers, anticipates needs of physician practices.
Maintains positive working relations with co-workers, giving peers effective feedback in a manner that encourages initiative and self- development
Utilizes resources (managers, technical support, and equipment) appropriately
Provides on-site service after remote diagnosis
Other duties as assigned

Skills and Abilities:

Strong Technical Background
Strong troubleshooting skills
Critical thinker
Attention to detail
Excellent leadership skills
Ability to exercise judgement and make decisions
Excellent communication skills to communicate with clients, physicians, clients, coworkers, and management staff
Ability to perform in a high productivity, fast-paced environment
Ability to document accurately and concisely
Excellent phone and computer skills
Ability to maintain sensitive information in confidence
Ability to meet deadlines and prioritize diverse responsibilities

Qualifications:

High School or Equivalent
College or IT Certification Preferred
Proven experience on IT Helpdesk
Reliable personal transportation

We Offer:

Medical Insurance, Dental, & Vision
Health Savings Account
Flex Spending for child care
Paid life insurance of $50,000
Paid Long Term Disability Insurance
Voluntary Life Insurance
Voluntary Short Term Disability
Many Other Policies: Accident, Critical Illness, Identity Theft, Legal Plan
401K – very generous plan… the company contributes even if you do not
PTO (Paid Time Off) – generous plan
Employee Discounts
Mileage reimbursement for personal vehicle when driven for business use

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help desk analyst jobs in nashville, tn

Help Desk Technician

IT Help Desk Analyst - Nashville, TN/On-Site

Service Desk Analyst

Help Desk Analyst - Harrisburg, PA

Help Desk Analyst - Franklin, OH

IT Support Analyst

IT Support Specialist

Tech Analyst II

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