Top 24 Helpdesk manager Jobs in Nashville, Tn

Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Technology Service and Support Manager - Americas
AllianceBernstein —Nashville, TN
- Full-time
- 7 years
- Windows
- Analysis skills
IT Operations Manager (Hybrid)
ZipLiens —Franklin, TN
- $112,000 - $151,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
9d
IT Manager
The Boring Company —Nashville, TN
- Weekends as needed
- Google Workspace
- 7 years
- Construction site
- Paid holidays
- Health insurance
3d
Help Desk Analyst
SpecialtyCare —Brentwood, TN
- On call
- Hybrid work
- Research
- Mid-level
- Office
- Tuition reimbursement
2d
Help Desk Admin Assistant
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
Quick Apply
Help Desk Agent
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
IT Manager - Manufacturing Operations
The Judge Group —White House, TN
- $90,000 - $110,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
2d
HELP DESK AGENT :: PERLSS
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
Quick Apply
Sr. Service Desk Manager
Pennant Services, Inc. —Nashville, TN
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
8d
IT Manager
Bedrock Property Management —Nashville, TN
- Computer science
- Computer Science
- Inventory management
Quick Apply
Call Center Operator (Days)
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
10d
Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
Quick Apply
Call Center Operator (Nights)
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
10d
IT Engineer- Venue
Opry Entertainment Group & Ryman Hospitality Properties —Nashville, TN
- On call
- Computer science
- Computer Science
- Computer literacy
Quick Apply
3d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Nashville, TN
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
System Administrator [Must have Zendesk] - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Monday to Friday
- Mid-level
- SharePoint
- In-person
Quick Apply
Call Center Operator (Swing shift)
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
10d
Call Center Operator - Night Shift
Spry Methods —Nashville, TN
- $17 - $18 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
4d
Call Center Operator - Night Shift
Spry Methods, Inc —Nashville, TN
- $17 - $18 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
4d

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Service Desk Analyst

Metro Nashville Airport Authority -
Nashville, TN

Apply Now

Job Details

Full-time
$63,795 - $109,797 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Military leave
Paid military leave
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, X: @Fly_Nashville and Instagram: @FlyNashville. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace

Hiring Process:

Apply online
Interview(s)
Offer
Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check and breath alcohol test
Onboarding

Benefits:

Deferred compensation plans
Educational Assistance
Health, Dental, Vision, Life, Disability Insurance
Health Screenings
Paid Holidays
Annual/Bereavement/Military Leave

Accepting Applications Until Filled

Starting Salary Range: $63,795- $109,797

Final pay offer will be based on relevant skills and experience to the position.

Job Summary: The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and applications, and helps resolve these issues for users. Works closely with other IT departmental personnel to provide assistance on tasks.

Essential Responsibilities:

Testing and analyzing Information Technology (IT) system and software performance.
Resolving incoming client and personnel IT queries via email, phone, or in person.
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
Utilize and maintain IT Service Management (ITSM) tools for creating, managing, and dispatching tickets throughout, as well as creating and providing reports to supervisors and other team members on tickets and organizational assets.
Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
Preparing training manuals and frequently asked questions (FAQ) materials for easy-access end-user guidance.
Documenting processes and maintaining service desk records.
Making recommendations to optimize IT performance and to prevent future problems.
Collaborating with internal departments to ensure that IT needs are met.
Keeping informed of advancements in IT.
Maintain end-user hardware and software inventories through standard asset management systems and procedures.
Assist in deploying desktop workstations and laptops throughout the organization.
Contribute to projects by working on project tasks, and reporting on task status to keep ongoing projects on schedule.
Utilize Active Directory to manage accounts and profiles.
Participates in on call rotation to provide IT support outside of standard business hours.
Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
Adhere to all MNAA Policies and Procedures.
Follows all safety regulations.
Maintains regular and on-time attendance.
Performs other duties as assigned.
Serves as an escalation point for all contracted Service Desk staff.

Knowledge, Skills, Abilities and Other Characteristics:

Ability to balance creative and technical problem-solving, customer service and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources available to them.
Technical skills: Will frequently play a direct role in resolving user issues, Service Desk Analysts need excellent technical and computer skills.
Problem-solving skills: Service Desk Analysts are primarily problem-solvers, so they should be able to devise technical and creative solutions to user issues.
Communication: Effective communication is key in this role, since Service Desk Analysts need to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve software and hardware issues.
Time management: Service Desk Analysts need excellent time management skills and should be able to set priorities when handling multiple cases
Team collaboration: Service Desk Analysts routinely work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers
Professionalism: Ability to make a good impression with end-users; must be courteous to users, handle their questions and issues with patience, respect and empathy.
Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
Initiative: Displays a willingness to take on responsibilities and challenges.
Ability to obtain certifications based on departmental needs.
Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.

Qualifications:

Required:

High School Diploma
2-4 years prior information technology or systems administration experience preferred

Preferred:

Associate's degree in technology or information systems related degree
2-4 years of customer service-related experience
IT Infrastructure Library (ITIL) Certification: ITIL V3 or higher

Apply Now

Refine Your Search

helpdesk manager jobs in nashville, tn

Service Desk Analyst

Technology Service and Support Manager - Americas

IT Operations Manager (Hybrid)

IT Manager

Help Desk Analyst

Help Desk Admin Assistant

Help Desk Agent

IT Manager - Manufacturing Operations

HELP DESK AGENT :: PERLSS

Sr. Service Desk Manager

IT Manager

Call Center Operator (Days)

Help Desk Technician

Call Center Operator (Nights)

IT Engineer- Venue

IT Help Desk Tier 1 - Bilingual

System Administrator [Must have Zendesk] - Nashville, TN/On-Site

Call Center Operator (Swing shift)

Call Center Operator - Night Shift

Call Center Operator - Night Shift

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