Top 761 Quality systems specialist Jobs in Nashville, Tn

Learning Operations Specialist
Lyft —Nashville, TN
- $59,040 - $73,800 a year
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave
14d
Quality Specialist
CVS Health —Franklin, TN
- $17.00 - $28.46 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
3d
Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
14d
FPO E-GRANTS SYSTEM SPECIALIST - 06242026-78485
Tennessee State Government —Nashville, TN
- $4,562 - $5,694 a month
- Full-time
- Customer service
- Writing skills
- Mid-level
9d
Medical Office Specialist
Family Practice Associates of Hills —Nashville, TN
- Full-time
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Account Reimbursement Specialist
Vanderbilt University Medical Center —Nashville, TN
- Full-time
- Office
- High school diploma or GED
- Entry level
- Health insurance
13d
Claims Specialist II - Veterans Disability Appeals
Allsup Employment Services —Nashville, TN
- $17 - $21 an hour
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
8d
Launch Specialist I
FreedomCare —Nashville, TN
- $23 - $25 an hour
- Remote
- HIPAA
- Travel
- Home Health
- Health insurance
- Retirement plan
Quick Apply
Support Specialist I
Allsup Employment Services —Nashville, TN
- $33,280 - $40,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
2d
Technical Support Specialist (Local / Onsite)
Vanderbilt University Medical Center —Nashville, TN
- Full-time
- Inventory management
- Research
- In-person
- Health insurance
22h
VIP Patient Service Specialist One Hundred Oaks Weekends
Vanderbilt University Medical Center —Nashville, TN
- Part-time
- Hospital
- High school diploma or GED
- Mentoring
- Health insurance
Support Specialist
Vanderbilt University Medical Center —Nashville, TN
- Part-time
- High school diploma or GED
- Entry level
- Health insurance
Utilization Review Specialist
Charlie Health —Nashville, TN
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Senior Specialist, Quality Compliance
Cardinal Health —La Vergne, TN
- $57,000 - $73,440 a year
- Monday to Friday
- Mid-level
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Quality Assurance Specialist, Truework
Checkr —Nashville, TN
- $18.27 - $23.08 an hour
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Contact Center Content Specialist - Nashville, TN
Maximus —Nashville, TN
- $44,800 - $70,000 a year
- Weekends as needed
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
EJ Application Support Representative
Tyler Technologies —Brentwood, TN
- $52,000 - $68,500 a year
- 5 years
- DevOps
- SQL
Quick Apply
14d
Integration Specialist
Avenue5 Residential, LLC —Nashville, TN
- $80,000 - $95,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
Business Development Specialist (Office: Nashville, TN)
Philips —Nashville, TN
- $25 - $40 an hour
- Overtime
- Marketing
- Office
- Business development experience
- Health savings account
- Employee stock purchase plan
Front Desk Patient Experience Specialist I
SEES MANAGEMENT LLC —Nashville, TN
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply

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Learning Operations Specialist

Lyft -
Nashville, TN

Apply Now

Job Details

$59,040 - $73,800 a year
14 days ago

Benefits

Commuter assistance
Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Training program design for professional development
Jira
Performance dashboard reports
VLOOKUP function
Dashboard development
Program design
Google Docs
Video tutorial instructional content development
IT user and group management
Articulate Storyline
Operations coordination
Program evaluation (curriculum development processes)
Data quality assurance
Online learning activities
AI tools proficiency
Dashboard creation support
Vendor coordination
Metrics Reporting
Mid-level
Project communication management
Reporting and dashboarding tools
User training (technical support)
Trend analysis
ROI
Online learning environment experience
Online learning curriculum development
Data quality management
Schedule management
Analysis skills
Canva

Full Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. The Learning Operations Specialist plays a pivotal role in owning segment training support end to end, driving data-driven performance insights, and developing high-quality learning experiences across the Customer Care Operations (CCO) organization. This role blends operational rigor with instructional expertise — administering Docebo LMS, managing CCO L&P training data and dashboards, and owning the design and facilitation of learning solutions for their assigned segment. This position reports directly to the CCO Learning & Performance Program Lead. We are seeking a detail-oriented, analytically minded, and creatively driven candidate who is passionate about optimizing learning operations and building impactful training experiences.

Responsibilities:

Training Design & Facilitation
- Build and maintain stakeholder relationships to manage expectations, create project plans, and provide regular project status updates.
- Organize and manage logistics for both on-site and virtual training sessions.
- Collaborate with the Workforce Management (WFM) team to schedule training sessions efficiently.
- Write and deliver training announcements with all necessary materials, completion instructions, and clear expectations.
- Own the end-to-end design and development of learning solutions including eLearning courses, job aids, knowledge checks, and blended learning content for their assigned segment.
- Leverage generative AI tools to enhance content creation and streamline the development process.
- Facilitate instructor-led and virtual training sessions for agents, trainers, and leaders across SCC and BPO partner sites.
- Produce learning materials using tools such as Articulate 360, Canva, Vyond, and Camtasia to promote self-study, practice, and performance support.
- Collaborate with Learning Designers and Program Leads in conceptualizing, designing, and organizing projects; contribute to design best practices and shared team resources.
- Review learning solutions and assist in necessary edits for quality assurance and continuous improvement.
- Address ad-hoc training needs and adjust project priorities accordingly in a fast-paced environment.
Program Analysis & Dashboard Management
- Manage and enhance learning metrics dashboards (LP Metrics Dashboard, Speed to Green Dashboard) for L&P team member utilization to surface key performance trends for stakeholders and leadership.
- Generate and distribute completion reports; analyze completion rates, knowledge check data, and performance behaviors to identify trends and opportunities for improvement.
- Analyze learner feedback (e.g., trainer and course surveys) to evaluate satisfaction and present insights to stakeholders on a regular cadence.
- Partner with stakeholders to connect learning outcomes to broader business KPIs (e.g., quality scores, customer sentiment, AHT) for their assigned segment.
- Evaluate training programs and curricula for effectiveness and ROI; develop and present data-driven recommendations to leadership.
Learning Management System (LMS) Administration
- Serve as the primary SCC administrator for the LMS (Docebo), overseeing day-to-day operations and ensuring an optimal learner experience.
- Maintain and manage Docebo groups and SCC catalogs, ensuring accuracy and alignment with Workday; act as main point of contact for LMS vendors and related stakeholders.
- Troubleshoot and resolve LMS-related issues, partnering with internal teams and vendors; manage Jira tickets as needed.
- Audit and maintain the organization of existing courses in the LMS to assess relevance, accuracy, and usability.
- Champion best practices in LMS usage and ensure the platform is fully leveraged across the organization.

Experience:

2+ years of experience in learning operations, instructional design, training coordination, or a related field.
Undergraduate degree or equivalent experience required.
Proficiency with LMS environments (Docebo preferred) including content management, user administration, and reporting.
Experience with eLearning authoring tools such as Articulate 360, Canva, Vyond, or Camtasia.
Experience utilizing generative AI applications to support content creation and learning development.
Demonstrated ability to design learning materials in various formats including ILT, blended learning, microlearning, and job aids; applied knowledge of adult learning principles (ADDIE, Action Mapping) preferred.
Proficiency in Excel including advanced functions (pivot tables, VLOOKUP, data analysis tools) for report generation and data manipulation.
Experience interpreting LMS reports and translating data into actionable insights; ability to present findings to stakeholders at all levels.
Strong analytical mindset with the ability to identify trends, evaluate data quality, and recommend process improvements.
Strong project management skills with experience in Agile SCRUM methodologies and Jira frameworks (preferred).
Excellent written and oral communication skills with meticulous attention to detail and accuracy.
Strong cross-functional collaboration skills with experience partnering across multiple departments, time zones, and global teams.
Proven ability to manage multiple priorities simultaneously in a fast-paced environment with tight deadlines.
Ability to work independently with timely and appropriate follow-up.
Familiarity with Google Suite tools for document creation and collaboration.
Be aligned with Lyft's Purpose, Priorities, and Values.

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $59,040 - $73,800, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Apply Now

Refine Your Search

quality systems specialist jobs in nashville, tn

Learning Operations Specialist

Quality Specialist

Technical Support Specialist

FPO E-GRANTS SYSTEM SPECIALIST - 06242026-78485

Medical Office Specialist

Account Reimbursement Specialist

Claims Specialist II - Veterans Disability Appeals

Launch Specialist I

Support Specialist I

Technical Support Specialist (Local / Onsite)

VIP Patient Service Specialist One Hundred Oaks Weekends

Support Specialist

Utilization Review Specialist

Senior Specialist, Quality Compliance

Quality Assurance Specialist, Truework

Contact Center Content Specialist - Nashville, TN

EJ Application Support Representative

Integration Specialist

Business Development Specialist (Office: Nashville, TN)

Front Desk Patient Experience Specialist I

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